Activities of Infoxchange: Case Study Assessment Answer
Infoxchange – Case Study
The report will discuss the activities of Infoxchange, a social organization of Australia. In the first part, an overview of Infoxchange will be given with some of its key activities and it will be shown how digital technology helps the organization to help the victims of Australia. In the second part, it will be shown how technology helps the company to help the poor and develop its internal activities. The third part of the report will show how the activities of Infoxchange help in fulfilling the sustainable development of the United Nations. Finally, the sustainable activities of the organizations will be evaluated in terms of technological, social, cultural and economical factors.
2. Infoxchange’s mission and activities reflecting the concept of social entrepreneurship with innovation
Overview of Infoxchange
The mission of the Infoxchange is to provide equality and opportunity to the poor by enabling people to access information regarding their services.
• Main beneficiaries and customers
Beneficiaries and customer of the company are the people who are getting benefits from Infoxchange. Aboriginal people across Victoria are getting benefits from Infoxchange and they are the beneficiaries (Infoxchange, 2020).
• Core social programs
Social programs are those programs through which the organizations are trying to make people educated in society. Ask Izzy can be said to be an online social community program through which the organization has involved the social community
• Legal status
Leal status means how Infoxchange maintains its legal rules and regulations. The organization shares its legal rules and regulations through the program Ask Izzy
Infoxchange is a social organization in Australia that help poor people to find the service they need. In Australia, even the poor and homeless people have a smartphone. Infoxchange realized the fact that this smartphone can be a tool that can help the poor in getting the basic resources, necessary information about the services including the services of food and shelter in Australia (Infoxchange, 2020). Infoxchange is built on the mobile-oriented website and so the users can access all the information from their mobile phone or other devices.
Infoxchange is continuing its research and development activities every day and thus, with the help of its new research and development, it is going to discover innovative ideas. With the ageing server, the staffs were facing difficulties to maintain files and data throughout Victoria (Infoxchange, 2020). The Pioneers of the company identified and discovered that their needs were dependent on over-complicated and rigid solutions of IT those were more frustrating than helping the staff. The pioneers of the company placed a developed IT-based technology and thus, increased the efficiency of the internal system in the organization. According to the Social and Innovation manager of the company, no one in this world today is behind digital technology. She has focused on building partnership and thus, support the innovative social justice projects in the society (Infoxchange, 2020).
The innovative programs of the organization help the people of Australia to have support, achieve their independence and improve their standard of life through health and another wellbeing. Another innovative service of the company is the SHM engagement hubs in which people who are in need contact the caseworkers and get help on a set of issues from medication, accommodation and legal advice (Infoxchange Annual Report, 2018). From the internal innovation, it can be said that the internal innovative operation of the company help the people of the company to work more comfortably with less paperwork. (Packard and Montenegro, 2017) has shown the relationship between labour policy and digital technology. For instance, the staff can save time using digital content instead of using paper and forms.
4. The ways in which technology is used the socialmission and financial goals
The mission of the company is to help the people of Australia through service and hence, the organization has resorted to the latest digital technology to provide the service. The digital technology has helped the company to reach its mission. Infoxchange has created a new and free mobile directory named ‘Ask Izzy’ that helps the Australian people to search location-based services (refer to Appendix 1). This website helps in providing valuable information to about over 3,50,000 regarding food and shelter, exchanges of the needle, employment information, technological services like Wi-Fi and legal and financial advice (Infoxchange, 2020). The organization also refers the current and services that can be available to the nearby locations of the poor people in Australia and also can refer the users how far they can get their desired services with suitable options of transit.
Technology helps the company in many ways. Infoxchange, through its community program, builds online tools and provide training to people to develop their digital skills and thus they know the importance of digital technology (Infoxchange Annual Report, 2018).
The company's programs provide scope where everyone in the Australian society can participate. In this age, the smartphone is such a common tool that everybody has it and for this reason, Infoxchange has selected the digital technology to help them. In this way, the company is creating innovative ideas like new family planning and others and thus, helping the poor of Australia. the Chiefs of the company think that technology plays a pivotal role to meet the social challenges and that is why the company has selected digital technology to provide service with the vulnerable section of Australia and from time to time, the Chiefs confirm from the people of Australia that they are getting the right service from Infoxchange (Infoxchange Annual Report, 2018). With the help of digital technology, the organization has created a fairer society in Australia and has provided full potentials to the poor people.
5. How the key activities of Infoxchange address the United Nations sustainable development goals
United Nations is an international organization that helps in resolving the conflicts between different countries in the world. Apart from the above, the United Nations looks after many other sustainable activities that give social relief to the people of the world in different nations. To remove gender inequality is one of the aims of the United Nations.
There are 17 sustainable goals that have been designed by the United Nations (Friis, 2019). Of which Infoxchange has achieved the goal, ‘Gender equality’. Through this goal, the organization has achieved gender equality and has thus, empowered all the women and girls. Dr Jenine Beekhuyzen, the founder of the Tech Girls Movement, not for profit, encourages women to take their career with IT and she wants to involve more and more women in IT sector for social benefits as a whole. According to the word of Jennie, there is a need for people in the technology industry from all shapes and from all types of backgrounds with diverse knowledge (Infoxchange Getting women into tech, 2015). All these services offer a rewarding career with a good salary and flexible working condition and these services of Infoxchange support the sustainable mission of the United Nations. The main purpose of Infoxchnage is to create awareness about the mission of the United Nations and its activities and to involve more people in the UN agenda such as in sustainable development activities.
The Infoxchange conducts different type so sustainable programs that foster equality between men and women in society. Infoxchange stresses on those people who face significant problems at entry level, for example, it helps the people who are early school leavers, it helps the people who have disabilities and also those people who have some other unstable problems (Infoxchange Getting women into tech, 2015). All these activities of Infoxchange foster sustainability in Australian society and they are consistent with the sustainable objectives of the United Nations. Infoxchange, with its IT Career program, has a partnership with Microsoft and through this program, the company targets to provide benefits with youth agencies and projects.
6. Evaluation of the key factors
Economic: The operation of Infoxchange will be influenced by political, social, economic, technological and cultural factors. The inflation rate in Australia in the year 2019 was 1.6% and the rate in the year 2020 is expected to rise to 1.8% in 2020 (Statista, 2020a) (refer to Appendix 2). Private buying of mobile phones will be decreased on the part of the customers and the organizations will have to act more for the people. Apart from this, the increased inflation rate will adversely effectuate the activities of Infoxchange
Socio-Political: In Australia, Prime Minister Scott has been re-elected in 2019 and thus has formed a majority of government. Morrison’s government has emphasized on cutting income tax and has focused on a new climate and economic policies. This income tax reduction and other favourable policies of the Australian government will support the activities of Infoxchange in the future
Technological: Australia as a country has adopted new technology than most other countries. The new millennium in Australia has the highest rate of internet access with over 88% of its population accessing internet services (Statista, 2020b). This will enable Infoxchange to involve more and more young people in its services. Further, the new trend of research and development activities in Australia will open more technological opportunities.
Cultural: The information technology will be used among the people of different culture and different language group. The computer network will make people of different culture and language closer and thus there will be a cultural combination among different people of Australia (Meredyth, 2020).
Infoxchange is a social organization in Australia that remains engaged in different social activities. The main task of the organization is to connect the poor people through digital technology as most of the people have a smartphone in these days and to help the poor to get valuable information in terms of their accommodation, shelter, employment and others. The social organization is taking many positive steps to involve women in its IT programs and its intention is to provide IT jobs the young women of Australia. United Nations is an organization that is involved in various sustainable works and Infoxchange supports the UN through its sustainable activities. From the perspective of evaluation of Infoxchange's activities, it can be said that all its activities boost the economy, society, technology and culture of Australia.