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Analysis of WHS Management Systems

BSBRSK501 Manage Risk
BSBWHS605 Develop, implement and maintain WHS management systems   


PART 1: ESTABLISH RISK CONTEXT: 20 Marks

Your CEO advised you to go through your current workplace vision, mission, goals and/or values and various departmental objectives and tactics. Review your observation; you have identified the following key problems: 

  1. Lack of internal controls, particularly over cash handling, monitoring and recording.
  2. Failure to meet compliance standards in duty of care and WHS, Privacy and confidentiality, Freedom of Information, environment law, reasonable adjustment for newly appointed disable staff and Industrial relations law.
  3. Due to poor implementation of contract law, lack of written policy and procedures to guide staff in performing their job duties.
  4. Lack of a professional business culture in the family run business.
  5. Failure of the business to monitor the external environment and align opportunities and threats to the business.
  • Use any one of the above issues - review organisational processes, procedures and requirements for undertaking risk management. Identify whether your business has any relevant risk management plan to tackle this situation. Record your comments. 
  • Determine the scope for your risk management process and justify your previous response
  1. Identify internal/primary and external/secondary stakeholders and their issues. Express how you communicate (organisational communication channel such as email, newsletter, intranet, social sites, LinkedIn, mobile etc) and discuss with those relevant parties about the risk management process? 
Internal 
Preferred Communication Channel
External
Preferred Communication Channel
















*Organizational Communication methods


  1. Construct a PEST/PESTLE analysis based on that chosen issue in A and B.
Political

Economic

Social

Technological

Legal

Ecological/Natural



  1. Based on your response in D, complete a SWOT analysis.
Strength (Internal)
Weakness  (Internal)
Opportunities  (External)
Threats (External)


Examine your response in D and F; document at least two critical success factors, goals or objectives for area included in scope. 



Propose a way to obtain support for risk management activities.



PART 2: ANALYSE RISKS: 20 Marks

Your CEO advised you to go through your current workplace vision, mission, goals and/or values and various departmental objectives and tactics. Review your observation; you have identified the following key problems: 

  1. Lack of internal controls, particularly over cash handling, monitoring and recording.
  2. Failure to meet compliance standards in duty of care and WHS, Privacy and confidentiality, Freedom of Information, environment law, reasonable adjustment for newly appointed disable staff and Industrial relations law.
  3. Due to poor implementation of contract law, lack of written policy and procedures to guide staff in performing their job duties.
  4. Lack of a professional business culture in the family run business.
  5. Failure of the business to monitor the external environment and align opportunities and threats to the business.

Use the similar context to answer this part: 

Identify Risks and Analyse Risks

Identify the relevant parties from three levels of management in your organisation or an imaginary workplace and define appropriate risks associated with the business. You further analyse and explain which specific tools and techniques you recommend is the most suitable for consultation engagement with relevant parties.   

Risk
Relevant Parties
Levels of Management
Tools and Techniques for Risk Management


















Based on your previous responses, answer following questions: 

Various Risks
(1.1, 1.2)
Likelihood
3.1
Consequences
3.2
Risk Priority as per matrix
3.3



















PART C: SELECT AND IMPLEMENT TREATMENTS (10 marks)

Use the similar context to answer this part: 

Once again, use your previous responses - determine and select most appropriate options for treating risks and further create an action plan for implementation. 
Explain the importance of risk documentation and storing of risk information?
Evaluate one example of your workplace risk context, analyse the use of specific legislative framework during communication to relevant parties, risk documentation and storing of risk information? Justify your judgment. 
Discuss why we require analysing monitor and evaluation of risk management process? Justify your question using logic. 
Prepare a list of most appropriate insurances for this business. Justify your question using logic.


Answer

PART 1: ESTABLISH RISK CONTEXT: 20 Marks

Your CEO advised you to go through your current workplace vision, mission, goals and/or values and various departmental objectives and tactics. Review your observation; you have identified the following key problems: 

  1. Lack of internal controls, particularly over cash handling, monitoring and recording.
  2. Failure to meet compliance standards in duty of care and WHS, Privacy and confidentiality, Freedom of Information, environment law, reasonable adjustment for newly appointed disable staff and Industrial relations law.
  3. Due to poor implementation of contract law, lack of written policy and procedures to guide staff in performing their job duties.
  4. Lack of a professional business culture in the family run business.
  5. Failure of the business to monitor the external environment and align opportunities and threats to the business.


1. Use any one of the above issues - review organisational processes, procedures and requirements for undertaking risk management. Identify whether your business has any relevant risk management plan to tackle this situation. Record your comments. 


The issue which has been selected in the current scenario is lack of professional culture in the business. The organizational process which must be integrated here in this context is to make aware of the leaders and the managerial professionals regarding the prevalence of diversified cultures in the workplace. That would help the leaders understand the different cultural aspects and avoid any cultural issues.  The business which has been selected in the current context applies some measures for the avoidance of risk management related to cultural issues which include appointment of employees from different backgrounds. Thus, there is no evil of social activity in the business in terms of appointment of employees.  


2. Determine the scope for your risk management process and justify your previous response

The scope of the risk management steps provided previously shall allow the higher officials and managers of the business to understand the factors essential for curbing cultural issues. They shall appoint employees from different cultural backgrounds. That would help meet the needs of the diversified customers as well and therefore; the strategy formulation of the company shall take place with the help of integration of multicultural dimension. The cultural risks management would be aptly justified as the expansion of globalization has resulted in the consolidation of different cultures in workplaces. Therefore, due to globalization the employees of one country shall move to different countries in search of employees. Moreover, globalization has also triggered the expansion of one business to several regions. Henceforth, cultural diversity at workplace shall also help in providing the appropriate customer service. 


3. Identify internal/primary and external/secondary stakeholders and their issues. Express how you communicate (organisational communication channel such as email, newsletter, intranet, social sites, LinkedIn, mobile etc) and discuss with those relevant parties about the risk management process? 

Internal Preferred Communication ChannelExternalPreferred Communication Channel

Employees 

Open meeting is essential to have a direct communication with employees. Moreover, email is also important as that curbs the hassle for both managers and employees to attend the meeting and have a communication. Customers The promotional activities, newsletter, annual reports and social media platforms shall be used for communicating with customers. Moreover, websites shall also be used to assess the feedbacks of the customers. 

Board of directors 

They must be provided with the annual reports, financial data and information related to the progress of the business. Creditors Letters are the only medium of communicating with creditors. 

Investors 

In order to communicate with the investors, any medium shall be selected including phone and emails. However, if the topic of conversation is too serious, then a direct communication process must be selected. GovernmentThere must be communication with government through legal papers. 

Managers 

The managers must be communicated through direct interaction and they must be informed of the performance of the employees and status of the business. 

*Organizational Communication methods


  1. Construct a PEST/PESTLE analysis based on that chosen issue in A and B.
Political

The political factors in a country always determine the number of employees that come in and go out of the region for employment. Therefore, in the chosen business country, the government is strict with the imposition of taxes and incurs lower amount of taxes on businesses that appoint employees from other countries. Henceforth, the company can appoint employees from all corners with diversified cultural background.  

Economic

The number of consumers associated with the business belongs to different cultural backgrounds. Therefore, it is essential for the business to have a base of employees who shall well understand the cultural needs of the people. That would increase the customer base of the company and also add up to its profitability. 
SocialThe society in the chosen country consists of diversified population due to the flexibility in the government’s procedures. Owing to that factor, the business also appoints culturally diversified people in employment. 
TechnologicalThe technological advancement in the country is huge and therefore, there is less number of people required as most of the works are done by the people. However, people are needed to run the machines. Henceforth, the business appoints people who are skilful with technical knowledge.  

Legal
The government does not impose huge amount of taxes on the business and therefore, businesses do not face economic issues in the country, Henceforth, employees from different countries can come in the country for employment and this is how the country has been equipped with diversified cultural people. 

Ecological/NaturalThe moving of many people in the country due to employment is impacting the business procedure which is creating pollution. Along with that, the presence of excessive people is also being hazardous for the environmental level in the country. 



  1. Based on your response in D, complete a SWOT analysis.
Strength (Internal)
The company creates a positive impact on the employees by appointing multicultural people. 
It shall understand the needs of the consumers through diversified strategy. 
Weakness  (Internal)
By appointing people from different countries it has increased the rate of unemployment in the chosen country. 
Moreover, the presence of multicultural people in the workplace shall result in conflicts among them.
Opportunities (External)
The company has a base of people from different culture and this is a social responsibility that is done by it. Therefore, this would incur a positive impact on the customers and other stakeholders. 
Threats (External)
The appointment of more people shall result in migration of people to the country. This would result in payment of more environment taxes  by the company. 

1. Examine your response in D and F; document at least two critical success factors, goals or objectives for area included in scope. 

The first CSF of the business is the base of a number of employees from different backgrounds. This is a strategy for the business to cope up with the diverse needs of the customers. It would also help in communicating with them in their specific language. Therefore, this helps the company to provide good quality service and facility to customers. The company also makes sure that the people are well acquainted with skills and knowledge and therefore, there is a chance that the company would gain loyal customers over a period of time. 


2. Propose a way to obtain support for risk management activities.


At the very beginning, it is important to identify the risks and its sources. After that it is essential to have a thorough communication with the managers and the higher officials of the company. The communication of every person would be taken into consideration while taking the mitigation measures for the risks. At the very final stage, the most effective solution would be implemented. 


PART 2: ANALYSE RISKS: 20 Marks

Your CEO advised you to go through your current workplace vision, mission, goals and/or values and various departmental objectives and tactics. Review your observation; you have identified the following key problems: 

  1. Lack of internal controls, particularly over cash handling, monitoring and recording.
  2. Failure to meet compliance standards in duty of care and WHS, Privacy and confidentiality, Freedom of Information, environment law, reasonable adjustment for newly appointed disable staff and Industrial relations law.
  3. Due to poor implementation of contract law, lack of written policy and procedures to guide staff in performing their job duties.
  4. Lack of a professional business culture in the family run business.
  5. Failure of the business to monitor the external environment and align opportunities and threats to the business.

Use the similar context to answer this part: 

Identify Risks and Analyse Risks

Identify the relevant parties from three levels of management in your organisation or an imaginary workplace and define appropriate risks associated with the business. You further analyse and explain which specific tools and techniques you recommend is the most suitable for consultation engagement with relevant parties.   

RiskRelevant PartiesLevels of ManagementTools and Techniques for Risk Management
Health and safety risks of employees Employees The employees must be provided with safety measures and the rules  and legislations must be followed  Safety equipments


Financial risk
Investors and board of directors A finance manager is needed for making assessment of the various expenses and the budget of the business. Reports, audits. 


High employee turnover 
Managers and employees HR manager must understand the needs of employees and provide them facilities  and services High remuneration, rewards and incentives 
Lack of strategy implementation Managers, investors and board of directors Marketing manager must understand the strategies of the competitor and demand of the market. Different analytical tools such as SWOT, PESTLE, porters five forces. 



Based on your previous responses, answer following questions: 
Various Risks
(1.1, 1.2)
Likelihood
3.1
Consequences
3.2
Risk Priority as per matrix
3.3
Health and safety risks of employees 


Financial risk


High employee turnover 


Lack of strategy implementation 




PART C: SELECT AND IMPLEMENT TREATMENTS (10 marks)

Use the similar context to answer this part: 

Once again, use your previous responses - determine and select most appropriate options for treating risks and further create an action plan for implementation. 

Action Time People associated Activities 
Health safety management 1 month Manager and higher officials The employees must be provided with equipments. The spaces in the workplace must be kept cleared. The employees also need to be provided with medical insurance facilities. 
Financial management 2 months Auditors, financial manager  and marketers The pre budget must be established and the expense of the different activities must be assessed  by the auditor  and report that to the board of directors and investors. 
Employee retention 4 months Human resource manager It is important to understand the needs of the employees and provide them a positive workplace ambiance. There must be no disparity among employees and on completion of work they should be provided with rewards and incentives. 
Strategic implementation 1 months Marketing manager It is important to understand the strengths and weaknesses of the competitors. On the basis of that the business must formulate the strategies. 


Explain the importance of risk documentation and storing of risk information?
It is always important to store any information in form of a document. It helps not only in the present situation but also in the future and understands the steps that would be essential for the mitigation of the issue.  Moreover, the documentation process also helps in catering the risk related information to the employees and customers associated with the company. 

Evaluate one example of your workplace risk context, analyse the use of specific legislative framework during communication to relevant parties, risk documentation and storing of risk information? Justify your judgment. 

An example of risk context in the current business is the lowering of employee turnover and having a base of skilful and knowledgeable employees. The legislation prevalent in the country binds every business to abide by the basic rules of providing fairness to employees. Henceforth, the company remains fair in terms of employees’ remuneration and time shifts. 

Discuss why we require analysing monitor and evaluation of risk management process? Justify your question using logic. 

In order to mitigate one risk it is always important to implement a number of solutions. This is done in order to check the impact of the different solutions on the risks and the extent to which those are beneficial for the business. Along with that, the external business environment shall also change based on which a solution of a risk shall be changed. 

Prepare a list of most appropriate insurances for this business. Justify your question using logic.

Some of the most important insurances of a business are: 
  • Workers' compensation insurance
  • Medical insurance
  • Business interruption insurance
Among the aforementioned insurances, the compensation and the business interruption insurance shall be favourable for the employees in terms of their employment. In order to curb the financial risks after the end of employment, these insurances shall provide some medical assistance to the employees. Moreover, in workplaces there are a number of health and safety risks. These risks shall result in serious injuries of the person and in that moment, this insurance shall provide financial aid to the people.  


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