Application For Help Desk Analyst At The HR Corrs Technology

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Question :

Respond to a vacancy of help Desk Analyst at the HR Corrs Technology. Your application letter should talk about your qualification, expertise, skills and suitable for the concerned vacant position.

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Answer :

27 February 2019

The HR Corrs Technology

Level 42
One One One Eagle
111 Eagle Street
Brisbane QLD 4000

Fax: +61 7 3228 9444

Dear Sir

RE: Manager – Help Desk Analyst

With reference to the vacancy for the position of help desk analyst at your company, I am writing to express my interest in applying for the same. I have attached my CV along. Your company’s premium working environment and the strong vision have highly intrigued me for the same. I am looking forward to this as an immense opportunity to join the prestigious organisation as a help desk analyst in the service delivery team. 

Talking about my suitability to deliver the best for this role, I want to mention that I possess my Masters degree as a Master of Information Technology (Enterprise System) from the Federation University, Australia recently in 2017. Regarding my experience in the IT field, I am working as an intern in Navitas, Adelaide. In the work profile, I am learning SLA, System testing, installation and about configuration. I have also attained IT skills during my University project where I worked on data analysis for Net Cube Telecommunication Company. I had recommended them Tableau Software to maintain their records. I am also polishing my skills on delivering customers with utmost satisfaction by working in a Bakery as a Baker for the last three years. This has allowed me to learn the art of dealing with the customers with a proactive and positive approach. As a baker also, I am gathering the IT experience of maintain records by using Tableau at the bakery.

I strive to continuously bring improvement in my work by voluntarily identifying the areas that need improvement in my designated work and contributing to it. Along with the IT related skills, I am hands on when it comes to work under pressure along with time management. Being good at technical jargon, I am able to effectively communicate with the technical stakeholders along with the non-technical. I possess effective written as well oral communication skills. My skill basket also comprises the knowledge relating to the following skills, but not limited to:

  • Microsoft Office 365
  • Canva
  • Asset management
  • Maintenance and connection of printers and projectors
  • System management, System testing and assurance of quality by regular testing
  • Help desk support Services
  • Data visualisation and management
  • Database management, data analysis
  • Device management and maintenance
  • Report writing
  • Knowledge of SLA, SLMO

I believe in extending services to the customers in a friendly and efficient manner. I am well appreciated at my work for meeting service level targets as well. I am highly eager and passionate to work with your organisation and would impart my best efforts to satisfy the needs of this role.

Thank you for considering my application. I believe I am certainly a good match for the requirements of this role and I would deeply welcome the opportunity to discuss this position with you in detail.

Yours faithfully,