Approach To Instruct Housekeeping Department Assessment 2 Answer

Answer :

Hotel property and operations

c. A research-based discussion of the approach needed to instruct staff who will carry out this activity clearly

One of the most crucial roles of the housekeeping department is to freshen or clean guest rooms when guests are gone and before new guests arrive in that room. Every morning, the staff stocks up welcome wagons with fresh linens, towels, toiletries, and cleaning supplies. Then, the housekeeping staff goes to their allocated floors. They go to every room after the guests are out for making beds and giving fresh towels. They also replace the used toiletries, mop or vacuum floors, wipe surfaces for ensuring that the guests return to a tidy room. The housekeepers empty trash bins and remove rubbish from the room. After the gusts check out from the hotel, the housekeepers offer a more systematic dusting of the rooms and change the linens and towels, so that every guest comes at a primeval suite or room (Parmar and Dalal 2017). As stated by Rahmansyah et al. (2018), the housekeeping responsibilities go beyond the guest rooms. They are also responsible for cleaning the hallways, public restrooms, lobby, and other public areas. The department also deals with laundry services, staff rooms, and can even facilitate managing outside public areas. When the hotels manage conferences or banquets, the housekeeping unit is accountable for handling all the clean-ups after the events. The housekeepers must be physically strong, as they are required to lift heavy things such as mattresses and furniture for cleaning purposes or renovation and make beds. Moreover, most of them need to be on their feet all day long, as they get little time to rest or seat.  

For approaching the staff of housekeeping, the manager must keep an eye on the activities carried out by the housekeeping staff. Complete automation must be there for improving the efficiency of the staff. Appropriate resource allocation to each staff and briefing them about their roles and responsibilities during and after training can help in enhancing the overall effectiveness of their performance. They need to be provided- with a step-by-step guide for ensuring all the staff is doing their job nicely (Devrim Yilmaz 2017). As commented by Chiang and Liu (2017), housekeeping is a crucial department of a hotel, as it is responsible for managing cleanliness, appealing maintenance of rooms, maintenance of public areas, surroundings, and back areas. Therefore, in luxury settings and cruise liners, the demand for professional housekeepers is high. The motto on which the hospitality industry stands is providing a home away from home. Therefore, the housekeeping staff takes huge pride in managing the highest standard of quality and cleanliness. The department aims to provide the guests with a pleasant, serene, hygienic, and welcoming atmosphere, which provides the highest value for their money. Thus, the importance of the housekeeping department lies in improving guest experience and satisfaction and making the stay enjoyable and for them. Nothing attracts people more than a span and spick hotel surroundings. No courteousness, glamour, or service standard can match the satisfaction of a customer come from entering into a clean, spotless, and suitably arranged room.