INT102 - Assessment 3: Individual Written Report & Oral Presentation (30%) Due Date: Week 8 Co, 5 rlAcot-c..k) Written report (20%): t\J 0 fn d ex_ FogiL Students are required to submit a written report between 1000 - 1200 words on a chosen target client group from the list below. Students are required to: • Describe the communication barriers in working with the chosen client group — remember only focus on communication barriers • Demonstrate clear understanding of the communication skills required for effectively communicating with the chosen client group—once you have identified the communication barriers, research what skills are needed to effectively overcome them • Identify applicable resources that may assist with communication when communicating with the chosen client group — again we are not looking for resources to overcome general barriers, only communication barriers. • Finally, your report must include a case study or personal experience or anecdote about a person within the chosen group which demonstrates evidence of understanding about the communication barriers associated with your client group.
Client groups that can be chosen:
• Children • Youth • Elderly • Disability • Aboriginal and Torres Strait Islander people • Other group that is not listed which interests you (please see your Lecturer for approval Your written report should include at least 5 (scholarly) journal articles read, in addition to any textbook references. Please do not use internet website references that are not peer reviews.
Assessment 3: Individual written report
It is essential for the professionals of the industry to understand the needs of the elderly clients. While the professionals may be proficient in the communication principles and yet there may be some skills for the communication to become effective with the elderly (Adebayo, Durey & Slack-Smith, 2017). The present report discusses about the overall aspects of communication with special reference to the elderly client group.
2.0 Communication barriers in working with the elderly
The most frequent and recurring barriers for communication with the elderly includes:
3.0 Communication skills required for effectively communicating with the elderly
The communication skills that are required to effectively converse with the elderly are as follows:
4.0 Applicable resources that may assist in communication with the elderly
The communication channels and the ability of the professionals to communicate with the elderly can be boosted with the help of accompanying resources. The responsibility for the choice of resources is also on the professionals themselves. The application of the resources to overcome the communication barriers are as follows:
5.0 Case study or personal experience about communication with an elder
While I was working as a nurse in an old age care home, I had to deal with a lot of elderly people and communicate with them on a regular basis. While most of them were able to at least communicate themselves in a variety of ways, there was one person with whom I faced the most difficulty. The problem was that the person had a serious case of paralysis and was unable to move or talk clearly. I had difficulty in understanding what he was saying and often made mistakes such as giving him a spoon instead of soup that embarrassed him further. He was cocooned in himself and was not talking much to others or me over time. This created a problem in my care for the person as I was unable to understand any issues or problems that he might be facing and I was in constant fear of compromising his health and safety due to it. I continuously urged him to communicate and express by participation in the activities such as word recollection games and others to improve his speech. I also took it upon myself to establish a relationship with the patient so that he becomes comfortable and can speak freely when required. This event also taught the importance of learning cultural and linguistic differences of the elderly to understand the fluency and changes of the spoken communication to understand the nuances and use this knowledge for communicating and conversing in the same tongue (O'Toole, 2020). I also learned upon the communication interventions that can be utilized for a better communication channel and establish a framework that helps for designing the communication processes.
Finally, it can be concluded that communication play an essential for dealing the elderly group and ensuring that they get best care. Effective communication skills and appropriate resources smoothen out the process of communication. Furthermore, the case study showed the significance of effective communication framework for offering proper care to elderly client group.