BIZ102 Understanding People And Organisations Assessment Answer

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Question :

Subject Code and Title
BIZ102 Understanding People and Organisations
Reflective Report
1,500 words (+/- 10%)
Learning Outcomes
  1. Explain the importance of self- awareness and emotional intelligence, and analyse their impact on professional competencies
  2. Integrate strategies to effectively interact with others in a diverse professional context
  3. Identify and reflect on own strengths and their application in the business context
  4. Reflect on feedback to identify opportunities for
self-improvement and professional development

Total Marks
100 marks


In the dynamic 21st century economy where mobility is often not only possible but also integral to a successful career, being able to work in an intercultural and diverse environment is essential. Organisations frequently need their people to develop their capacity to work effectively in diverse teams and resolve or diffuse conflicts and miscommunication quickly and efficiently.

The keys to your ability to work effectively in intercultural and diverse teams are the development of emotional intelligence and awareness of cultural differences. Emotional intelligence enables the ability to consciously examine group and team dynamics in real time in order to facilitate effective individual and team performance.

This assessment aims to develop your understanding of how intercultural and diverse teams function, and how you can use this knowledge to help them develop into high performing teams.


The assessment requires the completion of an individual reflective report. You will analyse the expected strengths and weaknesses of your group, then as a group will choose, conduct and document a team-building activity. Each member of the group will then reflect on their own contribution to the group, and how this may be improved. Finally, each student will prepare an Individual reflective report based on the experience.


Part A: Selecting your team

Once your Group is formed you need to swap your individual results with all group members for :

  1. Emotional Intelligence (EQ) from Module 2
  2. Top 5 Gallup Talents from Module 3, including the Leadership Domains
  3. Do a Hofstede Country Comparison analysis using the group member’s countries of origin or identity from Module 1.2 
  4. Name any Employability or VUCA skills that you identified in Module 4

You will need to include these group results for all members in your own Assessment 4 report.

Part B: Analysing Your Team BIZ102 results

  1. Using information from Part A, discuss your results and why you think this group of students has the potential to form an effective work group.
  2. Using information from Part A, discuss your results and anticipate possible reasons that the group will not work effectively or have potential areas of conflict

Part C: Team-Building (Group) – 10 % of marks allocated from Peer- Review

  1. As a group, design or choose a 25 - 30 minute team- building activity designed to increase the effectiveness of the team. In your report you will have to explain why you think this activity will be effective for team building.
  2. Remember that this is a team building activity – not a “getting to know you” session. An ice-breaker session can be conducted prior to this team activity.
  3. Conduct the team-building activity as a group, documenting the experience using video or moving screen-capture technology, such as Zoom. All team member faces and names need to be visible.

Part D: Analysis and Reflection (Individual)

Your individual write-up for Assessment 4 is a Reflective Report – which means it should be in first person (using I, me & the names for your group members) and has to be in a report format, including headings to these sections outlined. Your report should these outcomes:

  1. Your report is not a description of the team activity but for you to step back and analyse if the dynamics and roles you have observed within the team, matched the discussion of the team members’ results from Part A.
  2. Did the team behave as you predicted from Part B?
  3. What have you learnt about your capacity to contribute effectively to a team?
  4. Provide recommendations regarding how you could further improve your contribution to this team or a team in the future
  5. Include records of team communication in the appendices of the report, asevidence of team-member contribution as well as the video of the activity.

Part E: Peer Review (Individual)

Complete and submit the Peer Review form for each member of your group (including if they did not participate). The Learning Facilitator will use this to allocate individual marks for group contributions.

General requirements

Your report should:

  • Be presented in a formal business report format.
  • Include an Executive Summary (not included in the word count), formal introduction (where you state the purpose of the report) and logical headings and sub-headings that generally match the instructions and steps in this Brief.
  • Identify theoretical concepts from Modules 1-5 that support your reflection.
  • Include at least five references from the sources in the Modules for BIZ102 for this subject that present the theoretical concepts identified, to support your ideas.
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