BSBLED802 Implementation Of Organisational Learning Strategies Assessment 3 Answer

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Question :

Assessment Task 3 Cover Sheet

Assessment Task 3: Implement strategies

Task summary 

You are required to implement several organisational learning strategies.

This assessment is to be completed in the simulated work environment in Strathfield College.

Required

  • Access to textbooks and other learning materials
  • Computer with Microsoft Office and internet access
  • Senior Management Brief
  • Emotional Intelligence Assessment
  • Emotional Intelligence Training Outline Template
  • Performance Appraisal Policy and Procedures
  • Recruitment, Selection and Induction Policy and Procedures

Timing

Your assessor will advise you of the due date of these submissions.\

Submit

  • Email with the following attached:
  • Revised Recruitment, Selection and Induction Policy and Procedures
  • Revised Performance Appraisal Policy and Procedures
  • Email with Emotional Intelligence Training and Training Aids attached
  • Marked up Assessment Tool

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Re-submission opportunities

You will be provided feedback on your performance by your assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. 

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. 

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Assessment Task 3 Instructions

Carefully read the following: 

The Senior Management Team has analysed and discussed your Organisational Learning Strategy and decided to prioritise the following implementation measures:

  • The company’s Human Resources Policies and Procedures now need to be revised in accordance with your recommendations, to ensure continuing relevance, operational effectiveness and to the identified gaps with respect to organisational learning.
  • Rather than contract out training on emotional intelligence (due to a lack of satisfaction with offerings researched), Senior Management would like you to design, develop and deliver a training session on emotional intelligence, as well as assess whether the Emotional Intelligence Assessment document should be used to assess participating staff members’ competence. 

The Senior Management Team has written a brief (the Senior Management Brief) that goes into more details on these measures.  

Complete the following activities:

Revise the Recruitment, Selection and Induction Policy and Procedures. 

Make changes to this document that reflect the research that you have conducted and the feedback that you have received from the Senior Management Team in the Senior Management Brief.

Save this version of the document as Revised Recruitment, Selection and Induction Policy and Procedures.

Revise the Performance Appraisal Policy and Procedures

Make changes to this document that reflect the research that you have conducted and the feedback that you have received from the Senior Management Team.

Save this version of the document as Revised Performance Appraisal Policy and Procedures.

Send an email to all management and staff (your assessor).

According to organisational policy, all management and staff are to be given the opportunity to provide feedback on any changes to company Policy and Procedures.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachments

The email text should ask them for their feedback on the documents. In particular

 to send their feedback to the Administration Officer, who will collate the responses.

Attach the following documents to the email:

  • Revised Recruitment, Selection and Induction Policy and Procedure
  • Revised Performance Appraisal Policy and Procedure 

Finalise the company Policies and Procedure.

This version of the documents should reflect the feedback that you have received.

Save these documents as:

  • Final Recruitment, Selection and Induction Policy and Procedure
  • Final Performance Appraisal Policy and Procedure 

Design and develop a training session on Emotional Intelligence.

One of the adopted organisational learning strategies that has been prioritised by the company is teaching staff and people attending the company’s courses about Emotional Intelligence.

As external training providers will not be used to meet the company’s needs (as set out in the Senior Management Brief), you are required to develop a training session that can be used for training the company’s employees. 

It is felt that by developing their empathy and their approach to their own learning goals, staff will gain greater benefit from the changes that have been made to the company’s policies and procedures. You should design the presentation with this in mind.

Your training should be based on the Senior Management Brief, but you are also required to use the internet to source relevant learning resources. You should modify the information you find in these for use in the training as required. Reference at least one of these learning resources in your training document so you can be assessed on your ability to modify and use information that you have sourced yourself.

You will also be required to use these resources to develop training aids such as a PowerPoint and/or handouts. This will also demonstrate that you have reviewed and modified the learning resources you identified as being suitable.

Use the Emotional Intelligence Training Template to guide your work. Prior to the delivery of the training provide your Emotional Training outline to your assessor and the supporting resources that you have developed based on the learning resources you sourced.

Deliver training on emotional intelligence

In this part of the assessment you will be required to deliver your session on emotional intelligence to the staff. Your assessor will organise 2 students in the role of staff to attend the presentation. 

Deliver the training using the session outline you have developed, as well as the training aids. Advise staff that you will also be providing them with an assessment for completion over the coming days. 

During the training session, you are required to demonstrate effective communication skills including:

  • Speaking clearly and concisely using language and vocabulary that your audience can easily understand
  • Using non-verbal communication to assist with understanding 
  • Asking questions to identify required information 
  • Responding to questions as required 
  • Using active listening techniques to confirm understanding 

Validate assessment methods and tools

Review the Emotional Intelligence Assessment in the light of what you have learned while developing the training.

Decide whether the tool is consistent with the company’s learning and wider operational needs.

Validate or reject the tool with a few sentences of explanation.

You may suggest improvements to the document that would bring it in line with your expectations.

Send an email to Senior Management (your assessor)

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

The email text should include the assessment tool validation/rejection that you wrote in the previous activity.

It should also introduce and summarise the contents of the attachment.

Attach your Emotional Intelligence Training to the email

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