BSBRSK401 Identify Risk and Apply Risk Management Processes
Assessment
When you have completed all assessment tasks, complete the information at the front of the booklet and submit it to your trainer. Your trainer will provide you with feedback and you will be assessed as Competent or Not Yet Competent in this unit. If you are assessed as Not Yet Competent you will have an opportunity to be reassessed.
Workplace Observation Assessment
As part of your assessment for this course, there may be a need for your Trainer to come and observe you demonstrating skills in the workplace that reflect elements and criteria of this course. If this is the case, your Trainer will advise you of this requirement and organize a time with you to conduct this observation.
Third Party Supervisor Skills Observation
As part of your assessment for this course, there may be a need for your supervisor to document their observations of the skills that you have demonstrated in the workplace relevant to your qualification. If this is the case, there will be a copy of this document contained in your Student Assessment Booklet. It is your responsibility during work placement or at other times at your workplace to ensure that your supervisor completes the Third Party Supervisor Skills Observation checklist prior to submission to your Trainer.
Written work
Assessment projects are common assessment items used to measure a participants understanding. A good project should:
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the regulation, licensing and risk - risk management field of work and include access to:
Briefly answer the questions below in the spaces provided.
Your risk management treatments will need to be _________________ and __________________.
Controls are the __________________, __________________ and __________________ used to treat, or manage, risks.
Explain what you would do if you identify a risk that could have an impact beyond your own work responsibilities and area of operation?
You mustn’t ensure all relevant areas of your organisation or business are aware of the risks that may impact them.
Complete the following sentence.
A risk treatment __________________ is a document defining how risk __________________ and __________________ are to be implemented to treat particular risks or risk events.
Multiple choice; Circle the correct answer.
At the completion of your project or business activity you will want to see all of your risks closed in the risk register. Each risk must meet one of the following criteria to be closed:
The person given responsibility for the risk treatment is also usually responsible for the treatment monitoring and review. This person should not be responsible for communicating the results of the review to the concerned stakeholders and other areas that could benefit from this knowledge.
True or False
a) Why is it necessary to comply with organisational and legislative requirements?
b) Describe how would you take responsibility for identification and management of risk within your own work context and refer matters to others as required?
Portfolio Instructions
Unit: | BSBRSK401 - Identify risk and apply risk management processes |
All Students: For you to be deemed competent in this unit of competency the following activity needs to be satisfactorily completed and supporting evidence supplied at least once. The case study below can be used to augment your delivery of the evidence required. Ensure that your responses to the delivery of the evidence are in agreement with the performance criteria for this unit of competency. Case Study: You are to assume the role of a loyal and long-term sales supervisor who manages a fun and energetic sales team of six at a successful family owned stationery and office requirements business. You have a wealth of experience and knowledge in the industry. It is your role to ensure the sales team are actively and successfully seeking new business while maintaining their existing clients and looking for ways on how to improve the services. Most of the customer contact is made over the phone, with one sales representative on the road who visit’s clients. The sales team reports back to you with this month’s customer feedback. It is obvious there is an enormous growth in mistakes. A number of clients have complained about picking errors or not receiving their deliveries at all. Brian, the Director of the family business, is apprehensive that clients will abandon the company and sales will decline. Both Brian and you know you have to take measures to ameliorate their services. You are required to record the processes and steps he/she would take to carry out this task by working through the performance criteria listed for this unit. You are to supply at least one example of evidence of the ability to:
Portfolio contents must be organised in a logical sequence. The information you include in this portfolio should be typed and presented in a neat and tidy manner. | |
Identify risks | |
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Analyse and evaluate risks | |
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Treat risks | |
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Monitor and review effectiveness of risk treatment/s | |
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Resources required for Portfolio |
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the regulation, licensing and risk - risk management field of work and include access to:
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Direct Observation Instructions
Unit: | BSBRSK401 - Identify risk and apply risk management processes |
All Students: The Student is to demonstrate in the following role play at least one example of evidence of the ability to:
You are to assume the role of an experienced customer service manager who controls a dynamic team of 18 staff in a profitable corporation. It is your role to support and manage the team to carry out eminent service. The team reports back to you immediately with any negative consumer criticism. It is obvious there is an enormous growth in mistakes. A number of clients have complained about receiving their deliveries much later than advised and items missing from their orders. The Head of the corporation is fearful that it may impact ongoing sales. You know you have to take measures to ameliorate their service to ensure the client is at ease. You are to conduct one role play to exhibit that you can identity and evaluate risks. The role play is to be a meeting with stakeholders to rectify the cause of the issues and come up with a solution to prevent ongoing risks. A colleague or class mate can play the role of this person and must be briefed on the situation so he/she can act the role appropriately. You will be required to check your progress with the trainer/ assessor at the completion of each part of the assessment before commencing the next. The trainer/ assessor will inform you of any significant errors or misjudgements throughout the procedure and give valuable feedback to you for the rectification of the problem. If the result of the assessment is that you are Not Yet Satisfactory, you may be required to retake the assessment. |
Identify risks |
|
Analyse and evaluate risks |
|
Treat risks |
|
Monitor and review effectiveness of risk treatment/s |
|
Resources required for Direct Observation |
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the regulation, licensing and risk - risk management field of work and include access to:
|
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