Assessment Information
The assessment tasks for BSBWOR502 Lead and manage team effectiveness are included in this Student Assessment Tasks booklet and outlined in the assessment plan below.
To be assessed as competent for this unit, the student must complete all of the assessment tasks with satisfactory.
Assessment Instructions
Each assessment task in this booklet consists of the following:
Assessment Task Cover Sheet
This must be filled out, signed and submitted together with your assessment responses.
If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission.
If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit the file.
The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or not satisfactory (NS). If your work has been assessed as being not satisfactory, your assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per RSB re-assessment policy.
Depending on the task, this may include
This gives you:
These give questions to answer or tasks which are to be completed.
Your answers need to be typed up using software as indicated in the Assessment Task Instructions.
Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task submission. Include this document’s header and footer.
If you are submitting electronically, give the document a file name that includes the unit identification number, the task number, your name and the date.
Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses.
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Assessment Task 1: Written Questions
Task summary
This is an open book test.to be completed in the classroom. A time limit of 1 hour to answer the questions is provided. You need to answer all of the written questions correctly.
Your answers must be word processed and sent to the assessor as an email attachment.
Required
Submit
Assessment criteria
Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.
Written answer question guidance
The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.
Note that the following guidance is the minimum level of response required.
Analyse – when a question asks you to analyse something, you should do so in in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.
Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.
Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.
Discuss – when a question asks you to discuss something, you are required to point out important issues or features, and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.
Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.
Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.
Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.
Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.
List – when a question asks you to list something, this means that you are asked to briefly state information in a list format.
Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.
Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.
Assessment Task 1 Instructions
Provide answers to all of the questions below:
Assessment Task 2: Team performance planning project
Task summary
As the Marketing and Communications Manager for Football South East Coast (FSEC), you are required to develop a team performance plan to support the new Operational Plan.
You will also be required to meet with your team to discuss and document team actions to achieve the Operation Plan. Actions will be recorded in the Team Performance Planning template.
This assessment is to be completed in the simulated work environment in RSB.
Required
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to complete further assessment to demonstrate competence.
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.
Assessment Task 2 Instructions
Carefully read the following:
Football South East Coast is sporting association based in a small town on the NSW South Coast and is responsible for administration and development of football for the NSW South East Coast. The association employs a General Manager, Operations Manager, Marketing and Communications Officer, High Performance Athlete Development Officer, Marketing Officer, Promotions Office, Administration Manager and Receptionist.
FSEC’s Vision is to be the number one sport played through South East NSW.
FSEC’s Mission is to grow football by supporting members and the football community through, strong leadership, sound communication and the provision of a clear strategic direction that secures the sport’s long-term prosperity.
Values listed in its current Strategic Plan include:
One of the organisation’s key strategic goals is to improve participation in community football, specifically to increase the total number of players by 4% in 2018.
Another goal is to increase the participation of girls aged between 5 and 18 by 2% in 2018.
These goals have been translated into an Operational Plan for the organisation.
As the Marketing and Communications Manager, you are responsible for the following key result areas: Membership Growth, Programs and Events and Volunteer Development.
Complete the following activities:
1. Send an email to the team (your assessor)
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment, and ask them to review it. The email text should also invite them to attend a performance planning meeting.
Your email should include the date and time of the meeting, as well as the duration. You will need to send your email at least 5 working days prior to the meeting.
Attach your Operational Plan to the email.
Your team members will be organised by your assessor, and will include at least two other students as well as your assessor to represent the other FSEC positions.
2. Conduct a meeting with the team.
Prepare for a meeting with your team to discuss the new Operational Plan and to develop a team performance plan by reviewing the organisational information provided to you above, as well as the Operational Plan. Familiarise yourself with the Team Performance Plan Template, as you will be completing this document after the meeting.
As communications manager, you are required, as a minimum, to cover the following during the meeting:
During the meeting, your assessor (in the role of a staff member) will raise a workplace concern during the team performance planning session. Concerns or problems that are outside your authority will have to be discussed with the General Manager. Tell the team that you will get back to them shortly with a response.
During the meeting, you will need to demonstrate the effective interpersonal and communication skills including:
3. Send an email to the General Manager (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should summarise the meeting, and explain the workplace concerns in a few paragraphs. The assessor will respond to the concern in a return email.
4. Complete your team performance plan
Following the meeting, complete the Team Performance Plan Template, incorporating the feedback that you received from the other meeting participants.
5. Send an email to the team (your assessor)
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment.
The email text should also include:
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Assessment Task 3: Professional development policy and procedure project
Task summary
This assessment task requires you to develop a simple policy and procedure for professional development for Football South East Coast, as the organisation does not currently have one.
This assessment is to be completed in the simulated work environment in RSB.
Required
Submit
Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to complete further assessment to demonstrate competence.
Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.
Assessment Task 3 Instructions
Carefully read the following:
Football South East Coast does not currently have a professional development process in place and would like to introduce one to ensure the professional development of all staff members.
A budget of $1,000 per annum is to be allocated to professional development for each staff member is.
Complete the following activities:
Conduct research by identifying and reviewing a range of professional development policies and procedures that have been developed in similar scenarios.
The document should be approximately 2 pages
Your policy and procedures should include, as a minimum, the following:
2. Send an email to the team (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment, and the benefits to the team of participating in professional development.
Attach your professional development policy and procedures to the email.
Assessment Task 4: Reward and recognition project
This assessment task requires you to research and report on reward and recognition schemes that can be implemented for Football South East Coast staff.
This assessment is to be completed in the simulated work environment in RSB.
Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to complete further assessment to demonstrate competence.
Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.
Assessment Task 4 Instructions
Carefully read the following:
After 12 months, data shows that your team has exceeded the percentage increase in the number of new football players, and you have decided to recognise your team for their efforts
Complete the following activities:
1. Select reward and recognition schemes
Using the Internet, research both informal and formal staff reward and recognition schemes and make notes on what you find.
Choose and develop at least five examples that would be appropriate for your team in the case study.
2. Send an email to the General Manager (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the reward and recognition schemes that you have identified and seek their feedback and approval to move forward with the project.
Indicate which of the schemes you think would be most appropriate for the FSEC team as per the scenario and why.
You will be assessed on whether your email addresses the required content as described, as well as the clarity of your email.
The General Manager will reply to your email with authority to implement one of the schemes that you have selected.
3. Send an email to the team (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should thank them for their efforts in achieving the strategic goals and give the details of the reward and recognition scheme that you are introducing.
Assessment Task 5: Managing underperformance project
Task summary
You are required to roleplay the Marketing and Communications Officer at FSEC and conduct a meeting with the Marketing Officer to discuss their under-performance and to identify solutions to address the issue.
This assessment is to be completed in the simulated work environment in RSB.
Required
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to complete further assessment to demonstrate competence.
Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.
Assessment Task 5 Instructions
Carefully read the following:
Two staff at FSCE have lodged complaints with you, the Communications Officer, about the Marketing Officer’s work.
The staff complain that Jackie is often talking to friends on her mobile and so when the office phone rings they answer the phone. Even when Jackie can see they are trying to answer queries that directly relate to her work, she does not end her personal call. This not only takes other staff member’s time in answering such calls, but also then to make notes for Jackie on the call.
The staff have said that the behaviour is recent, and until recently Jackie has always been hard-working and reliable.
You need to meet with Jackie to discuss the issue and identify realistic solutions.
Complete the following activities:
1. Send an email to the Communications Officer (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should request her to attend a meeting with you to discuss her work. Include the date and time of the meeting.
2. Conduct the meeting with the Communications Officer (your assessor).
Conduct the meeting with Jackie, explaining to her what the problem is, why it is a problem, how it impacts on the workplace and why there is a concern.
At the meeting, you are required to:
3. Send an email to the Communications Officer (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
The email text should summarise the meeting, and the solution agreed to. The email should be sent to Jackie within 1 day of the meeting,
BSBWOR502 Lead and manage team effectiveness Learner Assessment Tasks
Assessment Task 1
Answer 1.
The term Group dynamics could be traced back to as a part of sociology and psychology. Wilhelm Wundt is considered as the founder of experimental psychology showed interest in studying the dynamics of the community and on the other hand, Emile Durkheim a well-known sociologist influenced by the study of Wundt further delved in understanding the concept of group dynamics. It reveals about the formation, structure and functioning of the group. Group dynamics explains about the interactive forces between the individuals of the team in a social gathering.
Answer 2.
The three aspects of group dynamics, which have adverse impact on the performance of the team are extreme loyalty for a specific group within an organisation, competition among the groups within the company and social loafing.
Answer 3.
Social loafing is one of the adverse effect of group dynamics, where the individuals tend to put less effort for a group activity compared to what they could have done alone. The tendency have negative consequences and result in group friction and split as it builds resentment among the teammates.
Social loafing generates burnout for the persons working hard and adversely impacts the effort and performance of the entire group. It lessens the scope of identifying the individual talents. Social loafing is promoted by the large group size. More the number of members in a group, it becomes liable tendency for the person to loaf.
Lack of motivation, or when the person feels that their contribution is not significant, inadequate communication about the goals and lack of commitment leads to social loafing.
Answer 4.
Social loafing can be prevented through developing clear and specific goals and rules for the entire group. Furthermore, motivating the individuals to attain the specific target and establishing personal accountability for each member, thereby evaluating the individual performance.
Answer 5.
The tendency among the group members to attain consensus in a decision or event without any critical reasoning about the consequences or alternatives is termed as groupthink. It generally occurs as the individuals do not want to upset the balance of the majority of the members of the group and tend to avoid any dispute.
Answer 6.
Group decision-making has following advantages:
Various disadvantages of group decision-making are:
Answer 7.
To build effective team, the management should interact adequately with the members to know more about the individuals and form a strong connection. Next, there should be clear definition of the roles and responsibilities in order to avoid confusion. And lastly, the members should be accountable for their part of task assigned, to avoid loafing.
Answer 8.
Team consensus means that all the members of the team should accept the decision taken. It defines the systematic approach of the team to reach a consent without any individual opposing it.
Answer 9.
The methods that can be employed to reach consensus include brainstorming and nominal group technique. During brainstorming each member is permitted to present their opinions which is then evaluated and conclusion is drawn. While in nominal group technique, initially brainstorming session is done, followed by voting about the idea, so that the opinion with greatest number is taken as decision.
Answer 10.
Four steps to resolve workplace conflicts include:
Answer 11.
Employees are the main assets of the company and workplace conflicts will give rise to animosity in the environment. Furthermore, it will lower the morale of the staff and in addition, the individuals will lose focus from work. In more serious situation, the organization will evidence higher employee turnover rates. Therefore, to mitigate these problems and ensure higher productivity at work, the company should have an effective dispute resolution process.
Assessment Task 2: Team performance planning project
2.1 Operational Plan
2.2. An email to the team
Dear All,
An operational plan has been designed in order to increase the efficiency of the company and achieve the target. For the same a meeting is scheduled on 16th December, 2019 at 14:00 hours for a period of 60 minutes. Everyone is requested to attend the meeting and for reference and review the operational plan has been attached with the mail.
Looking forward for your immense support.
Thanking You
Regards,
Marketing and Communications Manager
The purpose of the meeting is to analyze and discuss the operational plan and achieve the set target by the end of next 12 months. All the individuals have to play active part in the plan and each of them will be assigned a role based on their skills. One of the team member raised the question about allocated budget and problem for enrolling girls in football due to lack of popularity among the females about the sports. The issues will be resolved after consulting the general manager.
Dear Sir,
The meeting was conducted on 16th December at 14:00 hours. Everyone was enthusiastic for bringing the change, however two issues were highlighted. Lack of popularity for football among girls will hinder the number of females’ participation and adequate amount of budget.
Looking forward for your valuable suggestions.
Thanking You
Regards,
Marketing and Communications Manager
| Team Objectives | 1st quarter | 2nd quarter | 3rd quarter | 4th quarter |
| Identify the strengths and weakness of group members | Conduct observation | Training | seminars | feedback |
| Promotional camps for female awareness about football | First camp on February 20th, 2020. | Next on April 2nd, 2020. | Third, on June 13th, 2020. | Final on November 2nd, 2020. |
| Proper utilization of budget | Allocate expenses | Report the deviations if any. | Reorient the budget if required | Documentation |
| Meeting schedules | March 1st, 2020 | April 5th, 2020 | June 15th, 2020 | November 6th, 2020 |
Dear All,
The team performance plan have been framed and mailed along with this mail. Different required actions and meeting schedule is given. The general manager stated to conduct some free camps for increasing popularity of the game among the girls. Further, training and seminar session schedules is also briefed in the plan. Kindly go through it and any suggestions regarding it will be highly valued.
Looking forward for your immense support.
Thanking You
Regards,
Marketing and Communications Manager
Assessment Task 3: Professional development policy and procedure project
3.1 Professional development policy and procedures for Football South East Coast
The policy document will give instructions to the staff of the South East Coast Football for their professional development. The document will highlight the areas to improve in order to attain success.
The policy will be applicable to all the members of Football South East Coast who are working with the company.
1. Conference: Different conferences will be arranged in order to update the employees about recent trends of the industry, upcoming opportunities and threats will be discussed.
2. On the Job training: Specialists of football can be invited to mentor the employees while working in the company. The mentor should be professional football player who could guide the staff on how to handle critical situation with the players.
For identifying the personal development needs, the management has to perform training need analysis. Initially, recognize the skills and knowledge required for the job and then evaluate the individuals to identify what they possess. Further, compare the observation with the required skills to identify the gaps.
The organization shall compare the results of the training and professional development programs after each 15 days to understand the effectiveness of it. If the outcome is positive then it should be continued.
As there are 50 employees in Football South East Coast and each of them will be trained, the budget should be judiciously allocated. Some amount of expenses are kept aside to give to the experts or spend in conferences, which accounts of $ 400. Rest $600 will be spend over 50 employees for development. However, 150$ will spent on top managers, that is for 5 people and remaining amount for the other staff.
Documentation and evaluation of the outcomes of professional development program should be done through electronic media with a help of appropriate ERP software. Use of software will ensure that data can be retrieved for later use much easily without any loss.
3.2 Email to the team assessor
Dear All,
With due respect I would I like to state that, after evaluating the current skills and knowledge of the employees of Football South East Coast, we have identified few gaps, which we need to addressed soon. In order to give proper coaching to the players, the employees have to possess the required skill set and market oriented. Therefore, with the mail the proposed professional development policy has been attached. Kindly go through the document and attend the professional development program for improving the necessary skills.
Looking forward for your immense support.
Thanking You
Regards,
Marketing and Communications Manager
Assessment Task 4: Reward and recognition project
As the number of new players in Football South East Coast has increased and performance of the employees exceeded the desired results, the management should reward and give incentives to the staff to boost their morale. Few of the incentives that can be given are free 3 days trip to a nearby location for the entire team or arrange for free health check-up camps for the staff and their family regularly. Further, the workers should be appreciated and recognized for their contribution. In addition, some fun games can be arranged in the office for the staff for recreation.
Dear Sir,
As the employees have shown outstanding performance in the last session and large number of new players have joined the center, it is necessary to boost the morale and motivation of the staff to retain their performance. Thereby, I would like to request you to go through the proposed reward schemes such as free health checkup camps, free trips and recognition certificates planned by human resource executive and allow the organization to conduct it successfully. Looking for your support and valuable suggestions for bringing the change.
Thanking You
Regards,
Marketing and Communications Manager
Dear All,
The company would like to thank your exceptional efforts for achieving the goal and thereby decided to reward your dedication through following recognition schemes:
Hope to see more employees getting reward in the next year. Looking forward for your immense support.
Thanking You
Regards,
Marketing and Communications Manager
Assessment Task 5: Managing underperformance project
Dear Jackie,
I came to know that your performance and dedication at work has lowered in recent times and you have been found busy over your personal calls. You are required to report at the office on 15th December, 2019 at 10’o clock sharp in the morning for further discussion over your behavior and planning some solution for it. Seeing your past exceptional performance, you are given a chance to explain your attitude in the meeting.
Looking forward for your cooperation.
Thanking You
Regards,
Marketing and Communications Officer
The purpose of the meeting is to explain Jackie about her gaps in work and thereby problems created in the workplace.
As Jackie is busy over her personal calls, other employees has to take down her calls and make note for her future reference, thereby hampering the progress of other staff. Her job description is to attend the calls and further resolve the issue of the calls.
As Jackie is ignoring her work calls and spending time over her personal matter, thereby forcing others to do her job will adversely affect the job roles of other employees and furthermore, if no action is taken then it will influence the other members for loafing around.
Jackie stated that she is encountering certain family issues due their ill health and her father is admitted in the hospital in a nearby city. As her brother is out of the country, she has to talk to the doctors and take decisions and communicate the same to her brother. As a marketing officer, I have seen that Jackie was dedicated few months back and further documents revealed that she is saying the truth. Therefore, I have planned her to give her a break for few days in order to attend and address her issues and join back work with full dedication.
Jackie, you should be applying for the leaves and visit your father. Take a break for few days and ask your brother to come back as soon as possible. For the time being, please communicate with your colleague about the situation for better management.
Dear Jackie,
As discussed in the meeting about the personal issues you are facing that is hampering your work, you are hereby informed to take few days leave to address the personal problems. In the meantime, explain your responsibilities to your colleague, so that company functions smoothly.
Hoping to hear from you soon.
Thanking You
Regards,
Marketing and Communications Officer
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