Change Management in Improving Quality of Care: Flinders Medical Centre Assessment Item 3 Answer
CHANGE MANAGEMENT IN IMPROVING QUALITY OF CARE
In this present era, the patterns to offer healthcare facilities to the customers are continually changing. Moreover, customers are demanding more personalised healthcare services from their organisation. The number of organisations involving in the health and social care sector is steadily increasing; therefore the rate of competition is growing in the health care sector. In that context, maintaining sustainability has become mandatory for the healthcare organisation with the help of the process of redesigning. For offering more effective services to satisfy the need of customers, change is occurring in the healthcare sector at a rapid pace. However, implementation of a change is not sufficient for a healthcare sector to achieve better productivity, for making the transition successful, it is always necessary for managing the change. This is because, most of the change creates resistance from the employees; therefore, for generating the intended outcome, developing better change management is always necessary. This assignment is designed to describe the importance of change management in improving the quality of care. The case study has revealed the fact that Flinders medical centre is one of the general hospitals which have the capacity of 500 beds and they are situated in the Southern suburbs of Adelaide, South Australia.
The change that Flinders medical centres wanted to implement is a redesigning process to improve the process of emergency. The second changes that are implemented by the organisation are improving patient safety, and the third change that is implementing in the organisation is standardising and sustaining the whole process of change. Better change management needs to be implemented in the healthcare organisation because it can help the organisation in implementing the change with betterment. Better change management can help the management of Flinders medical centre in minimising the employee resistance, improving employee productivity, morale as well as the quality of work.
For managing change, escalating the clear vision to the employees is necessary so that they can understand the necessity of change. Moreover, implementing participative leadership strategy is essential to manage transition (Hayes, 2018). This is because; involving participative leadership strategy involves employees in change that helps them in understanding the need for replacement. Along with that, offering interactive training is also necessary. The issue that limits the successful change implementation is lack of knowledge among professional (Santana et al. 2015). For improving the knowledge and satisfying the employees, offering interactive training is important.