CHCCOM003 Communication Strategy In The Workplace Assessment 2 Answer

Assessment 2

Assessment 2 Details and InstructionsTask

Reflect on an organisation that you are (or have been) a part of. This might be a housing, ATSI, recreation, AOD, disability, CALD, youth or community service.

• What are the internal & external communication needs of this organisation – i.e. who do they need to communicate both internally and externally?
• What strategies are used in this organisation to communicate both internally and externally?
• Are these strategies effective? Does a communication plan exist for a potential crisis and is it effective?
• Outline your plan for what might be able to be done differently, to be enhance these communication strategies.

Information for this assessment can also be sourced by visiting a local agency to observe and ask about what internal & external communication strategies are used.

• Start by noticing what posters are up and brochures that are available in the reception area. Talk to a staff member to ask some questions to obtain feedback on communication strategies.
• Look at the organisation’s website. What information about the service is there? How is this presented & communicated? Do they use Facebook, Twitter, etc.?

Based on the communication strategies you have identified, and the research that you have conducted, please answer the following questions.

1. What is meant by the term communication protocols? Are they in place and if not, what should they be and how would you develop them?
2. List the strengths and weaknesses of the internal and external communication strategies that you have identified.
3. What are some important considerations when developing a communication process in the workplace?
4. How would you prepare information and resources to ensure compliance with communication protocols?
5. Does the organisation’s communication process take diversity or special needs into account, if so, how? If not, what would you suggest?
6. What are some improvements to overcome communication barriers that you have identified with the organisation?
7. How does the organisation review its communication plans?

Outline 2 ways in which the organisation you have researched can build and maintain employee engagement.