To reach competency in this unit you need to satisfactorily complete the below three assessment tasks.
| Assessment Task | Due Date |
| Week 6 |
| Week 7 |
| Week 8 |
| Question 1 | List two internal and two external stakeholders you would need to consider when determining information needs for a community services setting. |
| Answer | Two internal stakeholders during determining information needs for a community service setting are human resource manager and operation manager. HRM and Operations manager are the two important stakeholders of any organisation who participates in the community service setting to manage effectively organisational health and welfare (Posavac, 2015). Two external stakeholders are local or public authority and funders will be considered in information needs of community service setting. |
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Question 2 | Give one reason why it is important to identify who the organisation’s competitors are when developing communication strategies. |
| Answer | With the emerging dependencies of business integrated communications and elimination of corporate boundaries competency is in rapid increase. In this regards identification of competitors is crucial to analyse the strengths and weaknesses within the market and to assess the intensity of competitor’s power of rivalry using the communication means (Linton, et al. 2016). It is important to identify as communication strategy coefficient relates to organisational performance. |
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Question 3 | Describe two examples of special communication needs that may arise with personnel or clients in community services settings. |
| Answer | In order to provide better community services it is important to have special communication skills to better understand the scenario of community and their needs respectively. Two examples of special communication needs that may arise in personnel’s help are literacy and culture (Arnold & Boggs, 2015). For instance, false and limited assumptions about knowledge and understanding may have consequences in service provision with the wide range of community. |
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Question 4 | For two types of digital media, provide one example of appropriate etiquette and one example of inappropriate etiquette when using this type of media. |
| Answer | In providing community based services certain etiquettes are crucial to be followed as the etiquettes are effective in increasing familiarity in the workplace. For digital media one etiquette will be proper use of empathetic communication and knowing the boundaries of indulging in the service provision. One inappropriate etiquette of using digital media is not focusing on limitations and discriminating people with culture and other aspects (Filippone & Survinski, 2016). |
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Question 5 | Political, economic, social and technological factors impact on the work of community service organisations. Provide an example of each factor and briefly outline the impact each example could have on the information needs of community service organisations. |
| Answer | Environmental factors are greatly been able to impact the work of community service organisations (Sullivan & Skelcher, 2017). The impacts of each factor are as follows: •Political forces such as corporate regulation brings change that affects the performance of community organisation due to different administrative policies •Economic factors such as increased demand on community service organisation but decrease in the funding can affect the budget information needs •Social factors such as demographical changes, ageing populations can create an increase in community service demand. Population trends can impact the organisational service margin. • Technological development is in rapid increase such as social media. it can create great effectiveness in the communication that would impact positively of the organisations services. |
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Question 6 | Explain the meaning of communication channels. Outline two reasons why it is important to identify effective communication channels when developing a communication plan. |
| Answer | A communication channel refers to the physical mean of transmission of communication over technological or electronic means. For example, wire, logical connections for radio transmission is a communication channel (Xu Jokinen & Kramer, 2015). It is important to identify effective communication channels during the development of communication plan as it facilitates the complexities in communication using better strategies. The route assesses the relationship between the sender and receiver to accomplish the purpose of the communication. |
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Question 7 | Identify one community service organisation’s and describe the communication structure or hierarchy within it. |
| Answer | Australian Council of Social service is one of the finest and remarked community service organisation based in Australia. ACOSS have effective communication strategy followed in hierarchy form (Hall, 2016). It has been observed that the organisation has layered communication follow with the effective communication transition. |
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Question 8 | Explain the difference between an official communication channel and an unofficial channel and provide an example of each. | ||||
| Answer |
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| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Question 9 | Research a community service organisation of your choice. Conduct a SWOTanalysis of the organisation’s online communication strategies and develop a list of recommendations to address issues identified as a result of the SWOT analysis. | ||||
| Answer |
Recommendations: To resolve the issues the organisation can imply effective contingency plans and strategies in resolving the issues regarding demographics, policy and regulatory issues. | ||||
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Question 10 | Identify two processes for adapting communication strategies to suit different contexts. |
| Answer | 1. Adjusting communication style can help in moulding the approaches of communication in the profound manner. Adjustment is crucial to fit in different situation as same style in every communication context does not suit and creates consequences (Kirilova & Angouri, 2017). 2. Changing approach (tone of communication or speaking and listening) to fit in different contexts as some places harsh tone and some situation requires polite tone to draw the conclusion. |
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Question 11 | Describe two protocols that support effective written and oral communication. |
| Answer | Depending on the size and structure of the audience the protocols vary considerably. In effective written communication is to maintain the polite tole of writing and proper use of words that clarifies the communication purpose successfully (Byrne, 2018). Protocol of oral communication is maintaining the tone of voice and using least words to clarify the communication purpose and listen actively. |
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Question 12 | Identify two key principles and two key practices of mentoring and coaching. |
Answer | Two key principle of mentoring are establishment of confidence in the relationship and effective listening. Practicing learning conversation and a thoughtful relationship are the two key practices of mentoring (Brink & Costigan, 2015). Two key principles of coaching are setting challenging and interesting goals and experimenting and observing the practices with different work approaches. Reviewing and mentoring the performance by observation and introducing alternative teaching methods for attaining personal interest. |
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Question 13 | Provide two reasons why it is important to evaluate communication practices at least two steps you would follow when implementing a process to evaluate a communication strategy. |
| Answer | It is crucial to evaluate communication practices before implementation as it encourages eliminating the obstruction from the path of effective communication. It is important for facilitating learning objectives amongst the participants by reporting the evolution (Müller, et al. 2018). Two steps would be followed during the implementation of a process to effectively evaluate communication strategy are as follows:
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| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Question 14 | Explain what a conflicting interest is and provide one example. |
| Answer | Conflict interest refers to the situation where a specific individual faces conflicts or dilemma with a similar situation (Bowling & Glantz, 2019). For instance, an organisational employees has secured a good position in the organisation and have personal interest in another organisation can be referred as conflict interest. |
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Question 15 | Why is it important to understand the organisation’s business or strategic plan when considering communication strategies or plans? |
| Answer | Communication takes effective part in each organisational operation as communication is the means of enacting each activity in effective manner. In planning organisational communication methods and strategies it is important to focus on organisational strategies as the strategies are developed to meet organisational aims (Bonaccio, O’Reilly, O’Sullivan & Chiocchio, 2016). Thus, communication plan will successfully take a part in organisational success thus, to manage and strategize communication plan organisational business strategies will be core concern. |
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Question 16 | Identify two possible communication barriers, restraints or difficulties that should be considered in a communication plan and give an example for each. |
| Answer | Communication is an effective tool that facilitates organisational proposes and minimises complexities in the profound manner. Certain key barriers are present in the communication processes that are crucial to consider in the communication plan (Fischer, Posegga, & Fischbach, 2016). The key barriers are physical barriers such as distance that can affect the organisational communication in the effective manner. Cultural differences are other key barriers that require effective concern as linguistic issues; background and discrimination are the challenges. |
| Result | Satisfactory ☐ Not Satisfactory☐ |
| Question 17 | Describe two elements that should be included in any consideration of financial implications in a communication plan. |
| Answer | Two significant elements that are required to consideration in financial implications of a communication plan are communication budget and expenses of the physical tools (Chatterton, Anable, Cairns & Wilson, 2016). Financial planning is crucial in the communication plan to consider the elements and their impacts. |
| Result | Satisfactory ☐ Not Satisfactory☐ |
| Question 18 | Give two reasons for why an organisation’s crisis communication plan might be implemented. |
| Answer | Communication during workplace crisis is one of the significant reasons behind workplace disaster. Communication crisis plan is important to implement in the workplace due its negative impact in the organisational performance. In order to avoid and eliminate the disastrous impact of crisis communication it is important to implement plan (Fearn-Banks, 2016). It will help in building effective relationship amongst the working professional of an organisation and eliminating the obstructions from the organisation in terms of communication gap. |
| Result | Satisfactory ☐ Not Satisfactory☐ |
| Question 19 | Briefly explain why it is important to prepare information and resources to support the implementation of communication protocols. |
| Answer | Information and data are always crucial for any type of plan implementation due to its effectiveness and eligibility of providing evidence and data driven decision making. It will help in disseminating the protocols based on a systematic framework that will reduce the complexities of communicating the protocols effectively (Zou, Wang & Gao, 2016). |
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Question 20 | Briefly explain why it is important to present information to staff regarding communication strategies, protocols and organisation standards. |
| Answer | Staff and organisational subordinates are the important pillars of an organisation that take cares of the productivity possibility and effective performance. In this regards, involvement of staff is crucial to circulate the plan and protocol in the effective manner so that they can perform effectively as per the rules. They will get a clarification on the standards, protocols and regulations of performance with the help of information dissemination (Anderson et al. 2015). |
| Result | Satisfactory ☐ Not Satisfactory ☐ |
| Question 21 | Briefly explain why it is important to maintain work-related networks and relationships to meet organisation objectives. |
| Answer | Workplace tangents are interrelated and intertwined as they share coefficient relation with one another in performing organisational activities. Maintaining work related networks helps in facilitating working methods and performing organisational activities. Apart from that, these are significantly able to increase organisational internal relationship and add value to the performance with fewer conflicts (Phutela, 2015). A sense of common destined and togetherness is created with the maintenance of work related networks that reflects from the effective organisational performances. |
| Result | Satisfactory ☐ Not Satisfactory☐ |
| Question 22 | Briefly explain why it is important to develop a range of communication strategies to meet an organisation’s needs and goals. |
| Answer | Communication is considered as the centre of every activity of any workplace as it connects and coordinates the activities effectively in accomplishing organisational objectives. Lack of communication can pose different threats in organisation such as interpersonal conflicts, communication gap, low performance, lower credentials that can affect organisational performance and image in the prominent manner (Titsworth & Okamoto, 2017). Thus, it is important to strategize communication plan so that challenges and obstructions can be resolved and organisational objectives can be met duly. |
| Result | Satisfactory ☐ Not Satisfactory☐ |
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