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CHCCOM003 Develop Workplace Communication Strategies

    To reach competency in this unit you need to satisfactorily complete the below three assessment tasks.

    Assessment TaskDue Date
    1. Questions
    		Week   6
    1. Case Study/Project
    		Week 7
    1. Observation
    		Week 8


    Answer


    Question   1List two internal and two external stakeholders you would need   to consider when determining information needs for a community services   setting.
    AnswerTwo   internal stakeholders during determining information needs for a community   service setting are human resource manager and operation manager. HRM and   Operations manager are the two important stakeholders of any organisation who   participates in the community service setting to manage effectively   organisational health and welfare (Posavac,   2015). Two external stakeholders are local or public authority and   funders will be considered in information needs of community service   setting.   
    Result          Satisfactory ☐                                       Not Satisfactory   ☐



    Question   2Give one reason why it is important to identify who the   organisation’s competitors are when developing communication strategies.
    AnswerWith the   emerging dependencies of business integrated communications and elimination   of corporate boundaries competency is in rapid increase. In this regards identification   of competitors is crucial to analyse the strengths and weaknesses within the   market and to assess the intensity of competitor’s power of rivalry using the   communication means (Linton, et al. 2016). It is important to identify as communication   strategy coefficient relates to organisational performance.   
    Result          Satisfactory ☐                                       Not Satisfactory   ☐



    Question   3Describe two examples of special communication needs that may   arise with personnel or clients in community services settings.
    AnswerIn order   to provide better community services it is important to have special   communication skills to better understand the scenario of community and their   needs respectively. Two examples of special communication needs that may   arise in personnel’s help are literacy and culture (Arnold & Boggs, 2015).   For instance, false and limited assumptions about knowledge and understanding   may have consequences in service provision with the wide range of community. 
    Result          Satisfactory ☐                                       Not Satisfactory   ☐



    Question   4For two types of digital media, provide one example of   appropriate etiquette and one example of inappropriate etiquette when using   this type of media.
    Answer
    In   providing community based services certain etiquettes are crucial to be   followed as the etiquettes are effective in increasing familiarity in the   workplace. For digital media one etiquette will be proper use of empathetic   communication and knowing the boundaries of indulging in the service   provision. One inappropriate etiquette of using digital media is not focusing   on limitations and discriminating people with culture and other aspects (Filippone   & Survinski, 2016).  

    Result          Satisfactory ☐                                       Not   Satisfactory ☐



    Question   5Political, economic, social and technological factors impact on   the work of community service organisations. Provide an example of each   factor and briefly outline the impact each example could have on the   information needs of community service organisations.  
    Answer
    Environmental   factors are greatly been able to impact the work of community service   organisations (Sullivan & Skelcher, 2017). The impacts of each factor are   as follows: 
    •Political forces such as   corporate regulation brings change that affects the performance of  community organisation due to different   administrative policies
    •Economic factors such as increased   demand on community service organisation but decrease in the funding can   affect the  budget information needs 
    •Social factors such as   demographical changes, ageing populations can create an increase in community   service demand. Population trends can impact the organisational service margin.   
    • Technological development is in rapid   increase such as social media. it can create great effectiveness in the   communication that would impact positively of the organisations services. 
    Result          Satisfactory ☐                                       Not Satisfactory   ☐


    Question   6Explain the   meaning of communication channels. Outline two reasons why it is important to   identify effective communication channels when developing a communication   plan.
    Answer
    A   communication channel refers to the physical mean of transmission of   communication over technological or electronic means. For example, wire,   logical connections for radio transmission is a communication channel (Xu Jokinen   & Kramer, 2015). 
    It is   important to identify effective communication channels during the development   of communication plan as it facilitates the complexities in communication using   better strategies. The route assesses the relationship between the sender and   receiver to accomplish the purpose of the communication.    
    Result          Satisfactory ☐                                       Not Satisfactory   ☐




    Question   7Identify one community service organisation’s and describe the   communication structure or hierarchy within it.
    AnswerAustralian   Council of Social service is one of the finest and remarked community service   organisation based in Australia.  ACOSS   have effective communication strategy followed in hierarchy form (Hall, 2016).  It has been observed that the organisation   has layered communication follow with the effective communication transition.   
    Result          Satisfactory ☐                                       Not Satisfactory   ☐



    Question   8Explain the   difference between an official communication channel and an unofficial   channel and provide an example of each.
    Answer
    Official     communication channelUnofficial     communication channel
    •Used for official purpose 
    •reliability is high 
    •done over predetermined     communication channels  
    •low speed 
    •documentary evidence is     present 


    •used for general purpose     with verbal communication 
    •reliability is less 
    •users different means and     direction of the communication is not predetermined 
    •high speed 
    •no evidence 
     
    Result          Satisfactory ☐                                       Not Satisfactory   ☐


    Question   9Research a community service organisation of your choice.   Conduct a SWOTanalysis of the   organisation’s online communication   strategies and develop a list of   recommendations to address issues identified as a result of the SWOT   analysis.
    Answer

    Strengths:
    •Positive characteristics of     the organisation 
    •Effective communication and     service profile  
    •Mitigation of issues 

    Opportunities:
    •Relocation resources for     betterment of the services
    •Recruiting staff for more     productivity 
    •

    Weaknesses:
    •Inability to handle     pressure of future 
    •Sector wide reforms 

    Threats:
    •Influence services     priorities 
    •ACNC amongst the services 

    Recommendations: 
    To   resolve the issues the organisation can imply effective contingency plans and   strategies in resolving the issues regarding demographics, policy and   regulatory issues.  
    Result          Satisfactory ☐                                       Not Satisfactory   ☐




    Question   10Identify   two processes for adapting communication strategies to suit different   contexts.
    Answer
    1. Adjusting   communication style can help in moulding the approaches of communication in   the profound manner. Adjustment is crucial to fit in different situation as   same style in every communication context does not suit and creates consequences   (Kirilova & Angouri, 2017).    
    2. Changing   approach (tone of communication or speaking and listening) to fit in   different contexts as some places harsh tone and some situation requires   polite tone to draw the conclusion. 

    Result          Satisfactory ☐                                       Not Satisfactory   ☐


    Question   11Describe two protocols that support effective written and oral   communication.
    AnswerDepending   on the size and structure of the audience the protocols vary considerably. In   effective written communication is to maintain the polite tole of writing and   proper use of words that clarifies the communication purpose successfully (Byrne, 2018). Protocol of oral   communication is maintaining the tone of voice and using least words to   clarify the communication purpose and listen actively.  
    Result          Satisfactory ☐                                       Not Satisfactory   ☐




    Question   12Identify   two key principles and two key practices of mentoring and coaching.
    Answer


    Two key   principle of mentoring are establishment of confidence in the relationship and   effective listening.  Practicing   learning conversation and a thoughtful relationship are the two key practices   of mentoring (Brink &   Costigan, 2015). 
    Two key   principles of coaching are setting challenging and interesting goals and   experimenting and observing the practices with different work approaches. Reviewing   and mentoring the performance by observation and introducing alternative   teaching methods for attaining personal interest.   
    Result          Satisfactory ☐                                       Not Satisfactory   ☐



    Question   13Provide two   reasons why it is important to evaluate communication practices at least two   steps you would follow when implementing a process to evaluate a   communication strategy.
    Answer
    It is   crucial to evaluate communication practices before implementation as it   encourages eliminating the obstruction from the path of effective communication.   It is important for facilitating learning objectives amongst the participants   by reporting the evolution (Müller,   et al. 2018). 
    Two steps   would be followed during the implementation of a process to effectively   evaluate communication strategy are as follows: 
    • Effective listening of the communication opinions and plan them   accordingly 
    • Dissemination of the plan evaluated with others 
    Result          Satisfactory ☐                                       Not Satisfactory   ☐


    Question   14Explain what a conflicting interest is and provide one example.
    AnswerConflict   interest refers to the situation where a specific individual faces conflicts   or dilemma with a similar situation (Bowling & Glantz, 2019). For instance, an organisational   employees has secured a good position in the organisation and have personal   interest in another organisation can be referred as conflict interest. 
    Result          Satisfactory ☐                                       Not Satisfactory   ☐



    Question   15Why is it   important to understand the organisation’s business or strategic plan when considering   communication strategies or plans?
    AnswerCommunication   takes effective part in each organisational operation as communication is the   means of enacting each activity in effective manner. In planning   organisational communication methods and strategies it is important to focus   on organisational strategies as the strategies are developed to meet   organisational aims (Bonaccio,   O’Reilly, O’Sullivan & Chiocchio, 2016). Thus, communication plan   will successfully take a part in organisational success thus, to manage and strategize   communication plan organisational business strategies will be core concern.  
    Result          Satisfactory ☐                                       Not Satisfactory   ☐



    Question   16Identify   two possible communication barriers, restraints or difficulties that should   be considered in a communication plan and give an example for each.
    Answer
    Communication   is an effective tool that facilitates organisational proposes and minimises complexities   in the profound manner. Certain key barriers are present in the communication   processes that are crucial to consider in the communication plan (Fischer, Posegga, & Fischbach, 2016).   
    The key   barriers are physical barriers such as distance that can affect the   organisational communication in the effective manner. 
    Cultural   differences are other key barriers that require effective concern as linguistic   issues; background and discrimination are the challenges.    
    Result          Satisfactory ☐                                       Not   Satisfactory☐


    Question   17Describe   two elements that should be included in any consideration of financial   implications in a communication plan.
    AnswerTwo   significant elements that are required to consideration in financial   implications of a communication plan are communication budget and expenses of   the physical tools (Chatterton,   Anable, Cairns & Wilson, 2016). Financial planning is crucial in   the communication plan to consider the elements and their impacts. 
    Result          Satisfactory ☐                                       Not   Satisfactory☐


    Question   18Give two reasons for why an organisation’s crisis communication   plan might be implemented.
    AnswerCommunication   during workplace crisis is one of the significant reasons behind workplace disaster.   Communication crisis plan is important to implement in the workplace due its   negative impact in the organisational performance. In order to avoid and   eliminate the disastrous impact of crisis communication it is important to   implement plan (Fearn-Banks, 2016).   It will help in building effective relationship amongst the working   professional of an organisation and eliminating the obstructions from the   organisation in terms of communication gap.  
    Result          Satisfactory ☐                                       Not   Satisfactory☐


    Question   19Briefly   explain why it is important to prepare information and resources to support   the implementation of communication protocols.
    AnswerInformation   and data are always crucial for any type of plan implementation due to its   effectiveness and eligibility of providing evidence and data driven decision   making. It will help in disseminating the protocols based on a systematic   framework that will reduce the complexities of communicating the protocols   effectively (Zou, Wang & Gao,   2016). 
    Result          Satisfactory ☐                                       Not Satisfactory   ☐


    Question   20Briefly explain why it is important to present information to   staff regarding communication strategies, protocols and organisation   standards.
    AnswerStaff and   organisational subordinates are the important pillars of an organisation that   take cares of the productivity possibility and effective performance. In this   regards, involvement of staff is crucial to circulate the plan and protocol   in the effective manner so that they can perform effectively as per the   rules. They will get a clarification on the standards, protocols and   regulations of performance with the help of information dissemination (Anderson et al. 2015). 
    Result          Satisfactory ☐                                       Not Satisfactory   ☐



    Question   21Briefly   explain why it is important to maintain work-related networks and relationships   to meet organisation objectives.
    AnswerWorkplace   tangents are interrelated and intertwined as they share coefficient relation   with one another in performing organisational activities.  Maintaining work related networks helps in facilitating   working methods and performing organisational activities. Apart from that, these   are significantly able to increase organisational internal relationship and   add value to the performance with fewer conflicts (Phutela, 2015). A sense of common destined and togetherness   is created with the maintenance of work related networks that reflects from   the effective organisational performances. 
    Result          Satisfactory ☐                                       Not   Satisfactory☐


    Question   22Briefly   explain why it is important to develop a range of communication strategies to   meet an organisation’s needs and goals.
    AnswerCommunication   is considered as the centre of every activity of any workplace as it connects   and coordinates the activities effectively in accomplishing organisational objectives.   Lack of communication can pose different threats in organisation such as   interpersonal conflicts, communication gap, low performance, lower   credentials that can affect organisational performance and image in the   prominent manner (Titsworth &   Okamoto, 2017). Thus, it is important to strategize communication plan   so that challenges and obstructions can be resolved and organisational objectives   can be met duly. 
    Result          Satisfactory ☐                                       Not   Satisfactory☐



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