|Assessment Type||Workplace Communication Strategy Review Short answer questions|
|Aligned Learning Outcomes||1.1, 1.2, 1.4, 2.2, 2.3, 3.3, 4.1, 4.2, P.E, K.E|
|Length||700 – 900 words|
Assessment 3 Details and InstructionsScenario
You have been provided with feedback from another service that your organisation has had some “bad press” in the local newspaper. You are a provider of home help services to the elderly and people with a disability. The newspaper article states a couple of your potential clients have been interviewed and report long waiting times for their assessment. In addition, the media report indicates that once they are assessed, the clients are waiting a long time before they receive any service. The term “long time” is not defined but the article includes an interview with an elderly person who needs assistance with shopping and general cleaning.
You recently became aware that there has been an issue with a non – performing staff member however your team leader did not report these concerns to you for a few months. The team leader was following what she thought was a good performance management plan and did not want to bother you with this issue as she thought she had it under control. You further find out that this staff member has been communicating via Facebook on her dissatisfaction with the organisation as an employer.
The supervisor is concerned about this negative communication as funding requirements establish a target number of clients that need to be serviced and this target has not been reached as it nears the end of the funding year.
You are required to answer the following questions relating to the scenario above.
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