Abc Assignment Help

CHCCOM005: Communicate and Work in Health and Community Services

Assessment – CHCCOM005: Communicate and work in health or community services 2

Competency Record to be completed by Assessor 3

Observation/Demonstration


Throughout this unit, you will be expected to show your competency of the elements through observations or demonstrations. Your instructor will have a list of demonstrations you must complete or tasks to be observed. The observations and demonstrations will be completed as well as the activities found in this workbook. An explanation of demonstrations and observations:

Demonstration is off-the-job

A demonstration will require:

  • Performing a skill or task that is asked of you
  • Undertaking a simulation exercise

Observation is on-the-job

The observation will usually require:

  • Performing a work based skill or task 
  • Interaction with colleagues and/or customers

Your instructor will inform you of which one of the above they would like you to do. The demonstration/observation will cover one of the unit’s elements.

The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Your instructor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task.

You should be able to demonstrate you can:

  1. Communicate effectively with people 
  2. Collaborate with colleagues 
  3. Address constraints to communication
  4. Report problems to supervisor
  5. Complete workplace correspondence and documentation 
  6. Contribute to continuous improvement

Activities

Activity 1A

Estimated   Time20   Minutes
ObjectiveTo provide you with   an opportunity to use verbal and non-verbal   communication to enhance understanding and demonstrate respect.
Activity
List three   attributes of both verbal and non-verbal communication.
Briefly explain   Lasswell’s model of communication and how this differs with the Shannon and   Weaver model of communication.
Why should you   demonstrate respect in your communications at work in the health and   community services?

Activity 1B

Estimated   Time30   Minutes
ObjectiveTo provide you with   an opportunity to communicate service   information in a manner that is clear and easily understood.
Activity
Give an example of   a situation at work where you have communicated service information to   another person. Give details of the communication and how you made the   information clear so this could be understood.
How can networking   help you within the workplace?

Activity 1C

Estimated   Time20   Minutes
ObjectiveTo provide you with   an opportunity to confirm the person’s   understanding.
Activity
How can you confirm   a person has understood you?

Give an example of how you have needed   to summarise information to clarify understanding. This should be from a work   role situation.

Activity 1D

Estimated   Time20   Minutes
ObjectiveTo provide you with   an opportunity to listen to requests, clarify   meaning and respond appropriately.
Activity
What are reflection   skills?

What is   motivational interviewing?
Why should you use   collaboration over confrontation at work?

Activity 1E

Estimated   Time30   Minutes
ObjectiveTo provide you with   an opportunity to exchange information   clearly in a timely manner and within confidentiality procedures.
Activity
What precautions   can you take to ensure confidentiality is kept during communication?
Briefly describe a   situation where you have exchanged information in the workplace, provide   details of the timeframes and the confidentiality requirements that were   needed.

Activity 2A

Estimated   Time30   Minutes
ObjectiveTo provide you with   an opportunity to listen to, clarify and   agree timeframes for carrying out workplace instructions.
Activity
What information   should you retain when receiving instructions?
What information   should you write down when receiving a message?
Identify three things that you are   specifically permitted to do under your scope of practice.
Identify three things that you are NOT   permitted to do under your scope of practice.

Activity 2B

Estimated   Time30   Minutes
ObjectiveTo provide you with   an opportunity to identify lines of   communication between organisation and other services.
ActivityIdentify three types of additional   services that you may recommend a patient or client could use for their   benefit.
What types of   service providers are there in the health care system?
What three national   subsidy strategies exist in Australia?

Activity 2C

Estimated   Time30   Minutes
ObjectiveTo provide you with   an opportunity to use industry terminology   correctly in verbal, written and digital communications.
ActivityMake a brief list of examples of the   following:

  • Workplace acronyms
  • Workplace abbreviations
  • Workplace slang
  • Workplace sociolect. 
Aim to give two to three examples for   each.
For each example, give the term used   and explain what it means or refers to.

Activity 2D

Estimated   Time30   Minutes
ObjectiveTo provide you with   an opportunity to follow communication   protocols that apply to interactions with different people and lines of   authority.
ActivityIdentify three people/positions/roles   that may be considered above you in the hierarchy of the workplace.

Identify three people/positions/roles   that may be considered below you in the hierarchy of the workplace.

For each, briefly   explain the communication protocols that apply in your interactions with   them.

Activity 3A

Estimated   Time30   Minutes
ObjectiveTo provide you with   an opportunity to identify early signs of   potentially complicated or difficult situations and report according to   organisation procedures.
ActivityIdentify three difficulties that you   may experience at work and explain how you would deal with each and report   them
What are some of   the issues facing health care in Australia?

Activity 3B

Estimated   Time30   Minutes
ObjectiveTo provide you with   an opportunity to identify actual constraints   to effective communication and resolve using appropriate communication   strategies and techniques.
ActivityIdentify an individual and a cultural constraint   in communication that you can accommodate
What are cultural   misunderstandings and how can they be avoided?

Activity 3C

Estimated   Time30   Minutes
ObjectiveTo provide you with   an opportunity to use communication skills to   avoid, defuse and resolve conflict situations.
Activity
Give an example of   a situation at work where you have successfully defused and resolved an issue   of conflict.
Define a conflict   of interest.

Activity 4A

Estimated   Time40   Minutes
ObjectiveTo provide you with   an opportunity to comply with legal and   ethical responsibilities and discuss difficulties with supervisor.
Activity
What are the duty   of care and legal requirements for your work role?

Answer

Connect with us to get solution for this workbook assignment 


Customer Testimonials