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CHCDIV001: Work with Diverse People

Assessment – CHCDIV001: Work with diverse people2

Competency Record to be completed by Assessor 3


Observation/Demonstration

Throughout this unit, you will be expected to show your competency of the elements through observations or demonstrations. Your instructor will have a list of demonstrations you must complete or tasks to be observed. The observations and demonstrations will be completed as well as the activities found in this workbook. An explanation of demonstrations and observations:

Demonstration is off-the-job

A demonstration will require:

  • Performing a skill or task that is asked of you
  • Undertaking a simulation exercise

Observation is on-the-job

The observation will usually require:

  • Performing a work based skill or task 
  • Interaction with colleagues and/or customers

Your instructor will inform you of which one of the above they would like you to do. The demonstration/observation will cover one of the unit’s elements.

The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Your instructor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task.

You should be able to demonstrate you can:

  1. Reflect on own perspectives
  2. Appreciate diversity and inclusiveness, and their benefits
  3. Communicate with people from diverse backgrounds and situations
  4. Promote understanding across diverse groups

Activities

Activity 1A

Estimated   Time20   Minutes
ObjectiveTo provide you with   an opportunity to identify and reflect on   own social and cultural perspectives and biases.
Activity
What are some your own social and   cultural perspectives and biases? What factors do you feel have played a part   in these?

Activity 1B

Estimated   Time20   Minutes
ObjectiveTo provide you with   an opportunity to work with awareness of own   limitations in self and social awareness, use reflection to support own   ability to work inclusively and with understanding of others, and identify   and act on ways to improve own self and social awareness.
Activity
What are your limitations in self and   social awareness?
How can you work to become more self   and socially aware?

Activity 2A

Estimated   Time60   Minutes
ObjectiveTo provide you with   an opportunity to value and respect   diversity and inclusiveness across all areas of work.
ActivityThe   migration of Italians to Australia has left an enduring legacy. This legacy   includes construction, food, drinks, sports and clothes. In 500 words,   provide examples of that legacy. Reference or footnote the sources of   information that you use.
What diverse cultures do you work/have   you worked with? What are some of their cultural norms/practices that differ   from your own?

Activity 2B

Estimated   Time20   Minutes
ObjectiveTo provide you with   an opportunity to contribute to the   development of work place and professional relationships based on   appreciation of diversity and inclusiveness.
ActivityBased   on your appreciation of diversity and inclusiveness in Australia, how might   you develop positive workplace and professional relationships?

Activity 2C

Estimated   Time20   Minutes
ObjectiveTo provide you with   an opportunity to use work practices that   make environments safe for all.
ActivityWhat   is an emotionally safety and how can it be created?

Activity 3A

Estimated   Time25   Minutes
ObjectiveTo provide you with   an opportunity to show respect for diversity   in communication with all people.
ActivityWhat   issues do you need to consider regarding respect for diversity in   communication with others?

Activity 3B

Estimated   Time40   Minutes
ObjectiveTo provide you with   an opportunity to use verbal and non-verbal   communication constructively to establish, develop and maintain effective   relationships, mutual trust and confidence.
Activity
What issues might arise for verbal   and non-verbal communication?
How can you use verbal and non-verbal   communication to establish rapport and facilitate the exchange of   information

Activity 3C

Estimated   Time30   Minutes
ObjectiveTo provide you with   an opportunity to where a language barrier   exists, use effective strategies to communicate in the most efficient way   possible.
Activity
Choose three of the following   barriers to communication. How would you tackle them?

Ø  Lack of training and/or experience
Ø  Confidence issues and/or low morale
Ø  Cultural and language issues
Ø  Negative attitudes
Ø  No incentives or recognition
Ø  Work overload
Ø  Personal issues

Activity 3D

Estimated   Time30   Minutes
ObjectiveTo provide you with   an opportunity to seek assistance from interpreters   or other persons according to communication needs.
Activity
Research and list interpretation and   translation services you can use in your local area

Activity 4A

Estimated   TimeMinutes
ObjectiveTo provide you with   an opportunity to identify issues that may   cause communication misunderstandings or other difficulties and, where   difficulties or misunderstandings occur, consider the impact of social and   cultural diversity.
ActivityWhat   are some common causes of communication misunderstandings?
Name and explain four barriers to   effective communication.

Activity 4B

Estimated   Time40   Minutes
ObjectiveTo provide you with   an opportunity to make an effort to   sensitively resolve differences, taking account of diversity considerations.
Activity
What model can you use to resolve   conflicts? Outline the process below.

Answer

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