Communications in Health and Social Care Organisations
COMMUNICATING IN HEALTH AND SOCIAL CARE
1.3 Different method that can deal the ineffective interpersonal communication skills:
Interpersonal communication refers to the exchange of meaning, and information through different types of communication method such as verbal as well as non-verbal communication. Effective interpersonal communication always increases the clarity in the relationship by clearing the concepts of any discussion and it also helps in better decision making. Ineffective communication can be generated by greater self-esteem, stereotyping, superiority about own, concept of ideal self, and stresses etcetera (Kameg et al. 2010). There are several methods that can deal with this ineffective communication method such as being determined in any concept, taking help from any colleagues by describing the problem, and talking about the emotions. For reduction of the ineffectiveness in the communication with the care workers, it is mandatory to describe the perspective of the care workers.
Moreover, saying any word repetitively can clear the statement of any care workers that can generate more effective interpersonal communication. However, the word can be perceived in different ways if two different people belonging from two different culture. In this case, repetitive asking of Sralatha has been perceived in a negative way by the care worker Mr Lavarelo. Therefore, in this case, utilisation of right tone of voice is mandatory. For maintaining effectiveness in the communication process with colleague or patient, it is important to ask different questions to find out the perspective of others and talking about the feelings so that they can easily understand the problem (Levinson et al. 2010). Conflict is very common in the workplace and it mainly creates when ineffective interpersonal communication takes place. Therefore, it is very much important to investigate the issues and separate the persons who were involved in the conflict. Cross-cultural issues sometimes create ineffective communication that can be resolved by showing respect to every type of culture and gaining knowledge regarding the culture of the other person with whom a care worker is communicating. For handling the issues regarding the interpersonal communication being assertive is mandatory because it helps any people to express their feeling (Arnold and Boggs, 2015). In order to reduce any miscommunication regarding the facilitation of interpersonal communication, maintaining effective voice tone and showing good body language is important. Psychoanalytic theory is applicable in this scenario that describes human behaviour generates the id, superego and ego. Therefore, for handling miscommunication, ego must be avoided by one participant of the communication process.
1.4 Different strategies that can support the users of health and social care:
There can disable service users in the health and social care that may require special attention or specialised communication process (Watson et al. 2011). For providing non-judgemental, fair as well as effective services to those specialised customers, it is very much important for the organisation to arrange effective services. There can be different types of disabilities among care users that are related to language, different physical disabilities, culture, and literacy rate etcetera. Based on the requirements of a client, care workers adapt different strategies for facilitating communication.
For treating patients with disabilities effective gestures, different signals through the hand, effective symbols and picture must be utilised (Moorhead et al. 2011). In this case, Mr Lavarelo has ineffective speaking capability because of paralysis. The partial paralysis made the brain’s language centres damaged and made him more confused. Therefore, in this case, the Park Pines care home must arrange different types of communication strategy such as showing particular videos to communicate or use some sign language to make communication.
For treating patients with the special communication needs, care workers must show a positive attitude, respect and fair treatment so that it can satisfy the care workers. Mainly two types of care workers are there that can treat the patients with specific needs that are shown below:
In this case, the social cognitive theory is applicable that mainly synthesises different process or concept from the emotional, cognitive as well as behaviouristic model to change the behaviour so that it can be applied in the counselling process for disease prevention (Watson et al. 2011). SCT describes that people not only learns from the behaviour of others, therefore, the management of care home should develop some interactive video so that it can be adapted by the Mr Lavarelo and an effective communication can be established.
2.1 Influence of cultural factors and value on communication process:
As stated by Reeves et al. (2011), culture is the shared values that any group of people generally holds. The culture of any people generally controls perception, value, and belief among a people that highly affect the communication process. Every culture has different rules related to the particular behaviour that can affect the verbal as well as non-verbal communication. In this case, the Lavarelo family is actually from Italy and the care worker Sralatha is belonging from Hindi religion so that it is obvious that there will be some different in the culture. For this reason, repetitive asking of Sralatha regarding consuming medicines was perceived in a different way. Mr Lavarelo perceived this formal asking as an insult. Different types of culture regulate the showing of emotions in a different way, there are different cultures that create more emotions among people and create some issues. Therefore, for a different culture, the behaviour of Sralatha was viewed as the aggressiveness of the care worker that creates the main problem (Aveyard, 2014).
2.2 Impact of legislation, charters and codes of practice in health and social care:
It is the right of every care users to get the equal and fair treatment and respect from the care providers. In order to ensure this equality for providing effective services, it is mandatory to implement different legislations, code of practice and charters in health and social care (Care Quality Commission, 2012). For providing effective services to the Lavarelo family, autonomy to them to select the procedure of treatment is imperative because it helps a patient to get a better idea regarding their treatment process and helps them to get a quick recovery from their diseases.
In order to protect the data regarding the treatment process, Data protection act 1984 is very much important in this case. Moreover, The Health Act 2009 is also applicable in this consequence that can help the Lavarello family to access good quality services from the Park Pines care home.
Code of conduct is important in any HSC organisation for following a standard in the provision of health and social care service. Code of conducts mainly outlined the attitude as well as behaviour for the care workers who are signed up with the code so that they can provide a good support to the care users (Koh and Sebelius, 2010).