Critical Reflective Blogs: Organizational Behaviour Assessment Answer
Critical Reflective Blog
1. Reflect on a workplace experience that is meaningful and important to you and your growth in the organization (reflection should draw on your personal observations, experiences, assumptions and emotions).
In my professional exposure in ITSM Corp, which is a software developing company, the work pressure is quite high. In my experience, I observed sometimes the work-related stress increased the erroneous practices and lowered the organisational productivity. In agreement to McShane et al., (2019) I state that in a multinational corporation, the employee wellbeing is essential, given the fact we are a customer service based organisation. In my observation, I recognised that employee's perception towards managerial justice directly impacts their wellbeing and motivation. Authors Kim & Park, (2017) agree that the concepts of procedural justice with respect to whistle-blowing, biased behaviours and employee engagement were some of the stimulators of employee wellbeing and cultivate a healthy working environment. On the other hand, agreeing with authors Billing et al., (2014) job burnout is directly related to the role-related stressors within the ITSM Corp. The emotional exhaustion, cynicism and reduced personal accomplishment within the workplaces lower the employee wellbeing. I observed this when the team was praised for their target achievement, and the team member who worked most hard was not recognised by the manager. The following couple of months, there was no motivation in the employee, and poor performance and the employee even considered leaving the company.
2. Analyze the chosen situation by applying relevant OB concepts/theories/models from the relevant Topic.
I learned from Chaby et al., (2015) that there was a model depicting the relationship by Medical extension of Yerkes–Dodson law, which describes the work pressure and the employee performance along with the quality of life. The increasing ill-health of the employee might be sure of the increased boredom or lack of job satisfaction in the workplace context. Additionally, the excessive pressure creates the same impact on the health well being of the employee within the workplace. The moderate control of the work pressure over the employee in relation to task management and relations development increases their quality of life. I have observed this model be appropriate when the level of work stress increases within the organisation at certain times of the year. Mostly at the end of the financial year end when all the employees are working hard to feel pressurised in completion of their targets feel stressed, which depletes after the work pressure is moderate. Another model that I thought might be useful to explain the employee stress in ITSM Corp is the General Adaptation Syndrome. According to Saufi (2017), this model is effective in understanding the employee response to identifying the level of stress by the alarm, resistance and exhaustion stages. In a similar case, when the yearend happens, most of the employees look exhausted during that time of the year. This is generally an indicator to me that the wellbeing of the employees might not be as expected.
3. Develop a strategy for managing own or other employees behaviour with the purpose of addressing the workplace situation.
In order to mitigate the employee stress during certain times when the job demand and work pressure is high, I chose the structural and transactional approach to handle the employee wellbeing. In consideration of the structural approach described by Kossek et al., (2014), the passive, high-strain, low-strain and active job are the variants. I like to allocate tasks based on the above-described nature to different members on the team depending on the situation. This helps me ensure that not all the employees are stressed at all times. Some time provide passive jobs which require low control and low demand to one employee who has undergone immense stress in a given time period. Similarly, I would allocate a high-strain job to an employee who has been lethargic in the team to boost up their motivation and vigour. This also helps me maintain employee behaviour towards one another and improve the collective team performance.
4. Explain what you have learned about the relevant OB topic/yourself/others in the workplace as a result of this reflection exercise.
My observations helped me learn that consistent pressure on the employee would disrupt their physical and mental health. The chronic stressful condition would later have health implications on the employees, which, as a manager, I need to understand. Evaluating the stress level of the employees would reduce the organisation outcome and lower the organisational behaviour within ITSM Corp. Managing the work stress effectively improves team performance, provides an opportunity to showcase creativity and maintains the employee performance vigour. This ensures that effective stress management and the employees feel that their health initiatives are ensured. In the case of mental health and well-being, I try to be as fair as possible to my subordinates by shaping group engagement.