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Ethical and Governance Issues of Travel and Tourism Faculties in Vanuatu

Assessment Information 3

Subject Code:
HAT201
Subject Name:
Introduction to Hospitality and Tourism
Assessment Title:
Case Study Analysis
Length:
1500 words (+/- 10% allowable range)


Assessment Description

The purpose of this individual case study analysis is to further your skills in applying relevant Hospitality and Tourism analysis tools. It will also test your ability to identify a range of Hospitality and Tourism related problems, and it’s ethical implications. This will enable you to apply ethical standards to a variety of situations arising in the Hospitality and Tourism Context.

You are to watch the following video:

Vanuatu’s Broken Dreams

https://www.youtube.com/watch?v=eMACsi8j3us

In preparing your analysis, you must answer the following questions:

1.Identify and discuss the prime ethical and governing issues presented in Vanuatu’s Broken Dream video.

2.Did PO Cruises act ethically in this case? Justify your answer.

3.Who should be responsible for rectifying issued that you have identified? Why? Explain your reasoning.

4.Discuss how Australian and/or Vanuatu’s governments could have resolved identified issues. Justify your answer.

5.Suggest at least three recommendations to overcome such issues in the future.

You are required to use at least 8 sources of information that are referenced in accordance with Kaplan Harvard Referencing Guide. These may include corporate websites, government publications, industry reports, census data, journal articles, newspaper articles, and textbook material.

COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969

This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B.

Assessment Information

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COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969

This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B.

Assessment Information

Important Study Information

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COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969

This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B.

Assessment Information

HAT201 Assessment 3 Marking Rubric – Case Study Analysis 40%

 
Marking
 
NN (Fail)
P (Pass)
 
CR (Credit)
 
DN (Distinction)
HD (High Distinction)
 
Criteria
 
0 – 49%
50 – 64%
 
65 – 74%
 
75 – 84%
85 – 100%
 
Analysis of
Your analysis lacks depth, and
You briefly analyse some of the
 
You analyse most of the
 
You analyse and interpret
You analyse and interpret the
 
Identified Issues
your interpretation is not relevant
issues, and your interpretation is
 
issues, and your interpretation
 
issues thoroughly.
issues articulately and
 
 
 
to the assessment criteria.
not always relevant to the
 
is well structured.
 
 
convincingly.
 
/30 marks
 
assessment criteria.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Recommendations
The quality of your
You have drawn some useful
 
You have drawn mostly useful
 
You have drawn varied, well-
You have drawn dynamic,
 
 
 
recommendations is poor and/or
recommendations although a
 
recommendations.
 
researched and compelling
comprehensive and convincing
 
/30 marks
incoherent.
more comprehensive analysis of
 
 
 
recommendations.
recommendations.
 
 
 
 
the case study would have been
 
 
 
 
 
 
 
 
 
helpful.
 
 
 
 
 
 
Research
Your research lacks focus
You have selected some
 
Your research is focused,
 
It is obvious that your research
It is clearly obvious that your
 
 
 
because of an unsuitable choice
appropriate scholarly sources.
 
drawn from an appropriate
 
is focused, complemented by a
research is extensive and focused,
 
/20 marks
of sources.
Better use of quality sources
 
range of scholarly sources.
 
quality selection and range of
complemented by a quality
 
 
 
 
would help focus your research.
 
 
 
scholarly sources.
selection and range of scholarly
 
 
 
 
 
 
 
 
 
sources.
 
 
 
 
 
 
 
 
 
 
Format
Spelling and/or grammar is
Even though grammar and
 
Mostly correct grammar and
 
Errors in grammar and spelling
Correct grammar and spelling
 
 
 
consistently incorrect, impacting
spelling are an issue, they do not
 
spelling are very good but with
 
are rare.
throughout the analysis with no
 
/20 marks
on the flow and readability of your
detract very much from the
 
occasional errors.
 
 
obvious errors.
 
 
 
analysis.
readability of your analysis.
 
 
 
 
 
 
 
 
The format chosen for your
The format chosen for your
 
The format chosen for your
 
Your analysis is professionally
Your analysis is professionally
 
 
 
analysis lacks thought and
analysis is appropriate, but major
 
analysis is appropriate, but
 
presented and has been
presented and exceeds
 
 
 
consideration for the intended
improvements would enhance its
 
some improvements would
 
submitted in the appropriate
expectations in what is evidently
 
 
 
audience.
presentation.
 
enhance its presentation.
 
format.
suitable for a high-grade
 
 
 
 
 
 
 
 
 
commercial environment.
 
 
 
In-text referencing and/or
In-text referencing and the
 
In-text referencing and the
 
In-text referencing and the
In-text referencing and the resultant
 
 
 
reference list is mostly incorrect or
resultant reference list adheres
 
resultant reference list adheres
 
resultant reference list adheres
reference list adheres to Kaplan
 
 
 
non-existent.
to Kaplan Harvard Referencing
 
to Kaplan Harvard Referencing
 
to Kaplan Harvard Referencing
Harvard Referencing Style, with no
 
Total Marks
 
Style, with major errors.
 
Style, with minor errors
 
Style, with only the occasional
errors.
 
 
 
 
throughout and the occasional
 
minor error.
 
 
 
 
 
 
 
 
 
/100
 
 
 
 
major error.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Feedback and Grades will be released via Turnitin
 
 
 
 
 
 
 
 
 
 
 
 

COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969

This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B.

Answer

INTRODUCTION TO HOSPITALITY AND TOURISM

Introduction 

The assignment is focused on ethical and governance issues of travel and tourism faculties provided in one of the South Pacific Ocean nation Vanuatu with reference to cruise travelling and tourism services availed there. In this study, it has highlighted different problems that have been faced by the nation even after an increase in tourism services in the specific area, and different strategic ways to resolve those ethical and governmental issues     

1. Identifying and discussing the prime ethical and governing issues presented in Vanuatu’s Broken Dream video. 

According to the analysis of video, there are different ethical and governing issues has been founded in Vanuatu’s island travel and tourism, from cruise lines.  In the first highlighted issue, it has been observed that money value received from tourist are not properly assisted and used by the governing bodies for its peoples. Before travel and tourism arrival, the local population has expected there would be a lot of changes coming in the near future (Aljazeera.com. 2019). From the data gatherings, it has evaluated that money value that was flooded by tourists through different tourism packages, has not been used for the local population to upgrading their lives rather used for personal benefits. There are no toilet facilities for local residents in the island however these faculties are being availed for travel and tourism passengers. Thus it could be observed that there has been a fake boost for freed of money in the name of travel and tourism development in a particular area (Ifc.org. 2019). In addition to that, the arrival of tourists in an island is well greeted by the local population of the area, they clean their sitting arrangements prepares entertainment facilities for them, and other faculties to make them comfortable. However, for all these energy and resources they have never been paid enough from the political end. The energy and time they give to the tourist are no value for money for some of the tourism executives of the specific area. In past 10-12 years, specifically from the year of 2004 to 2012 tourism controlling authorities of Vanuatu Island was unable to present proper financial statement over expenses, profits earning and gains in front of the government (Vanuatu. 2019). Thus, it could be understood that travel and tourism, providing authorities makes massive misleading and manipulation of funds in concern of development and growth of travel and tourism facilities in the area. From the analysis and evaluation of video, it could be observed that political individuals have a luxury living style, although the rest of the local population live below the poverty line. Thus, there is a mismatch in balanced ethical and governmental process of looking after the local residents (Vila Times. 2019).  

2. Justifying whether Cruises act ethically in the given case study

The ethical procedure of PO cruise is positive accordingly, as per the analysis PO cruise ethical consideration is providing valuable tourism for its passengers in returns of invested money in the cruise package by its consumers. Thus, the point of concern overreaching, servicing, and facilitating the tourists in Vanuatu Island is only role and responsibility which is done significantly by the PO cruise (McDonnell, 2018). On the other hand, the travellers and tourist who comes to enjoy themselves from there that and hectic lifestyle in these fresh and free island provides their ethical concerns towards its peoples. The participation, praising as well as acknowledging their cultures and background providing them rewards over their performance and pleasant stays have already been done. Thus, in the case of tourists he individuals also obey their part of roles and responsibilities towards the residents of the island.  From the video, it has been observed that some of the tourists come though PO cruises pay pleasant stay in the Island usually says to the residents for keeping the change once they make the purchase over something from local residential stores over there (YouTube. 2019). In addition to that, the PO cruise staff members and other agents provide a guideline map over different attractions over an island, that has been explored and evaluated he the tourists. In this case, also, the local residents play an important role to increase tourists pleasant stay by providing them proper guidance and advisory to them in their possible native languages. From the analysis, it could be understood that tourist casually interacts with the local residents and enjoys their company. The local residents play a vital role in keeping the tourists busy. Thus, it could be observed that both PO cruise and its tourism passages play their ethical rules, regulations, and responsibilities towards the Vanuatu Island (DeBlock, 2018). However, the local authorities of the island might be one of the major causes of the entire problem faced by local peoples.  

3. Providing reasoning regarding Who should be responsible for rectifying issued that are identified

The governmental individuals travel, tourism authorises, and tourism executives of the Vanuatu Islands could be stated as a major individual’s responsibility for reciting issues that are identified from the video analysis. In a manner like UK, USA, Europe, Travel, and tourism income plays a vital contribution in the development of a nation, for the development of Vanuatu island, income generated from travel and tourism is the only source of development and their growth (Hess and Ramsay, 2018). However, due to \unequal share within government, tourism authority’s lefts few pines for the local residents to meet their small developments. In addition to that, the government individuals claim that resources and sources are utilised properly to meet the development of travel and tourism and local residential lifestyle. However, lack of presence of any form of financial statement provides a valid reason and proof that the money value gained from the tourism business has not been invested equally and properly for the local resident's development (Aljazeera.com. 2019). If things arena developed as per estimation an expectation, it is also the responsibility of local residents to take charge to make changes and demand for development from higher authorities. It was observed that local residents should also ask about the utilised resource are used in which development as there is no sign of changes are actually allocated to the island as per analysis. The local residents at the first point could counter their tourism authorities and governmental bodies by stating the albescence of financial statement presentation, which highlights expenses and income (Hess and Ramsay, 2018). This could be meant that the funds are used unnecessarily to meet their personal; benefits were rather developing local resources and residents.  

4. Discussing and justifying how Australian and/or Vanuatu’s governments could have resolved identified issues 

According to the case analysis, the governmental bodies might have demanded transparency of monetary transactions that were looking after by their travel and tourism authorities. In the case, it has observed that most of the income and expenses calculations are unknown to tourism authorities. Thus, for resolving the issue, it is important for showing the transparency of money. In addition to that Australian government and related agencies could have worked together with Vanuatu island government for developing travel and tourism factors in the nation (YouTube. 2019). This could be reduced the involvement of any third party taking advantage from income generated from the tourists. as per the analysis, the Vanuatu government also might have resolved these corruption issues by developing heir self-auditing system, which could help to exploit all possible points of starling money value from revenue generated from the travel and tourism of island. In addition to that, the government might have out its own funding for developing the areas different ad business opportunities to reduce unemployment and a noble attempt to increase the lifestyles of local residents (Ifc.org.2019).  One of the basic reasons that local peoples are able to give their whole for pleasing the travellers on the island as there might not be a proper source of income for them. Thus, the development of different business opportunities in the sand might help the local resin is not nobly to develop themselves as well as develop their local areas also.

5. Suggesting three recommendations to overcome such issues in the future.

  1. The emergence of private travel and tourism funds to invest in the island for improvement, promotion, and development of the local residents, areas, and developing infrastructures in Vanuatu
  2. Governmental tourism and travelling agencies could be authorised legally to take care of tourism on the island; which could reduce any advancement of third party sources. These individuals would make direct export to the prime individuals governing the nation
  3. The funding sources from international monetary fund’s could be used for making the investment in different areas of development to attract more customers and tourists in the Island. There could be the building of several tourism attractions, infrastructures that could be one of the relevant sources of generating income for local residents.  

Conclusion 

The assignment specifies that Vanuatu major issue is the corruption of local tourism authorities, which have the only reason of slow development and growth of local residents of the nation. It has observed that there could be an improvement; if more opportunities of income could be garnered for local peoples and investment could be made for tourism infrastructures by the Vanuatu government. 

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