LO1 Understand the different perspectives of human resource management
The different perspectives of human resource management (HRM): ‘soft’ and ‘hard’ human resource management, ‘loose’ and ‘tight’ human resource management ; models of Guest and Storey differences between HRM and IR and personnel practices; strategic approaches to HRM
LO2 Understand ways of developing flexibility within the workplace
Flexible working models: the core and periphery workforce model (Atkinson
1984); Handy’s (1989) Shamrock Organisation
Types of flexibility: e.g. numerical, functional, temporal, locational, and financial
Flexible working methods: e.g. employment of part-time and temporary staff, teleworking, homeworking, job sharing, zero hours contracts, annual hours, staggered hours, compressed hours
Labour market and the need for flexibility: labour market demographics, employment statistics, local, regional and national labour markets and the growing recognition of the importance of work-life balance
LO3 Understand the impact of equal opportunities in the workplace
Discrimination in employment: forms of discrimination, e.g. gender, ethnicity, religion, disability, age, sexual orientation, education
The legislative framework: direct and indirect discrimination; current legislation and proposed changes to the law e.g. age
Equal opportunities in employment: equal opportunities practices and initiatives in the workplace including initiatives such as Opportunity 2000 and positive action approaches, codes of practice, implementing policy, training within the law and monitoring; the move from equal opportunities to managing diversity
LO4 Understand approaches to human resources practices in organisations
Performance management: the role, purpose and types of appraisal, 360 degree feedback, the skills of carrying out appraisals and giving feedback, the link of appraisals to reward management
Counselling and employee welfare: the traditional welfare function – occupational health practices and policies, the management of ill health at work, costs and absenteeism, accidents at work (statistics), ergonomics, alcohol and drug abuse, HIV and AIDS, stress and stress management, workplace counselling
Health and safety legislation: Health and Safety at Work Act (1974) and the role of the Health and Safety Commission, European Community Directives e.g.
Working Time Regulations (1998), Parental Leave (2009)
Other topical issues: e-recruitment, e-learning, flexible benefits, work-life balance, employee voice, changes to pension schemes
Learners should use the latest edition if available.
Armstrong Michael (2009) A Handbook of Human Resource Management Practice, 11th Edition, Kogan page, London ISBN: 9780749452421
Beardwell J and Claydon T (2007), Human Resource Management: A contemporary Approach, 5th Edition, FT Press.
Boxall et al editors, (2008), The Oxford Handbook of Human Resource Management, Oxford University Press, Oxford.
Foot M and Hook C (2005) Introducing Human Resource Management, 4th Edition, FT Prentice Hall, Harlow, Essex
Mankin D. – Human Resource Development, 2009, OUP Oxford, ISBN: 9780199283286
Reid M, Barrington H and Brown M 2004 – Human Resource Development, CIPD, ISBN: 9781843980131
L01 Understand the different perspectives of human resource management:
1.1 Explain Guest’s model of HRM
1.2 Compare the differences between Storey’s definitions of HRM, personnel and IR practices
1.3 Assess the implications for line managers and employees of developing a strategic approach to HRM
LO2 Understand ways of developing flexibility within the workplace:
2.1 Explain how a model of flexibility might be applied in practice
2.2 Discuss the types of flexibility which may be developed by an organisation
2.3 Assess the use of flexible working practices from both the employee and the employer perspective
2.4 Discuss the impact that changes in the labour market have had on flexible working practices
LO3 Understand the impact of equal opportunities in the workplace:
3.1 explain the forms of discrimination that can take place in the workplace
3.2 discuss the practical implications of equal opportunities legislation for an organisation
3.2 compare the approaches to managing equal opportunities and managing diversity
LO4 Understand approaches to human resources practices in organisations
4.1 compare different methods of performance management
4.2 assess the approaches to the practice of managing employee welfare in a selected organisation
4.3 discuss the implications of health and safety legislation on human resources practices
4.4 evaluate the impact of one topical issue on human resources practices.
This unit links to the following related units:
Unit 21: Human Resource Management
Unit 23: Human Resource Development
Unit 24: Employee Relations
The college’s approach towards teaching and learning is simple and effective. The main aim of UKCBC is to assist learners in maximising their potential by ensuring that they are taught clearly and effectively. This will enable students to engage in the learning environment and promote success in both their academic studies and subsequent career.
The module tutor(s) will aim to combine lectures, workshops and tutorial activities. This environment will provide opportunities for the student to understand the course material through case study and text and to apply it in a practical way. The intent is to facilitate interactive class activities, and discussion about the significant role of research in a global and local business environment.
These will be developed around the key concepts as mentioned in the indicative course content and will use a range of live examples and cases from business practice to demonstrate the application of theoretical concepts. This method is primarily used to identify and explain key aspects of the subject so that learners can utilise their private study time more effectively.
These are in addition to the lectures. The seminars are designed to give learners the opportunity to test their understanding of the material covered in the lectures and private study with the help of reference books. This methodology usually carries a set of questions identified in advance. Seminars are interactive sessions led by the learners. This method of study gives the learner an excellent opportunity to clarify any points of difficulty with the tutor and simultaneously develop their oral communication skills.
An important learning methodology is the extensive use of case studies. They enable learners to apply the concepts that they learn in their subjects. The learners have to study the case, analyse the facts presented and arrive at conclusions and recommendations. This assists in the assessment of the learner’s ability to apply to the real world the tools and techniques of analysis which they have learnt. The case study serves as a supplement to the theoretical knowledge imparted through the course work.
|Topical issues on Managing Human Resources|
|Word count||The suggested overall word count for this assignment is 4000 - 5000 words and no learner will be penalised for producing work outside this limit but should ensure their word count allows them to meet the assessment objectives|
|Purpose of this assignment|
The aim of this assignment is to assess understanding of the theory and practice of human resource management focussing on current human resources practice and the impact of topical issues and legislation. The assignment sets the scene by looking at the different theoretical perspective of human resource management and exploring the differences in these approaches. The assignment will assess changes in the labour market, and the increasing demand from employees for a more manageable work-life balance and the development of much more flexible working practices.
| Task 1 |
In this task, you are required to show an understanding of the different perspectives of human resource management.
Professor David Guest and Professor John Storey has been one of the biggest contributors to human resource management (HRM). The different perspectives/approaches to HRM and the models proposed by these authors has been highly recognised by academicians and industry professionals alike in contributing to the human resource, personnel management and industrial relations issues.
In this task you will be required to carry out further research on the work of these authors and applying to your organisation or any other suitable organisation to address the following questions.
Answers without application to a chosen organization will be marked as resubmission.
|You are required to; |
1.1. Explain Guest’s model of HRM as applied to the organisation of your choice.
1.2. Choosing two organisations of your choice, compare the differences between Storey’s definitions of HRM, personnel and IR practices.
1.3 Assess the implications for line managers and employees of developing a strategic approach to HRM for any organisation of your choice.
|TASK 2 : Topical Issue|
In recent years the government has begun to acknowledge the importance of work-life balance issues by introducing a variety of laws to support employees. The concept of work-life balance, of which flexible working is a part, is that if people could improve the balance between the demands of their work and the demands of their home life they would be more satisfied at work and be more productive. Getting the balance wrong can mean health can suffer, work is less productive and relationships – both at work and home – begin to deteriorate (UNISON, 2014).
For this task, you will be required to demonstrate understanding of the ways of developing flexibility within the workplace
Answers without application to a chosen organization will be marked as resubmission.
|You are required to; |
(use your own workplace or any other familiar organisation as the basis for your answer)
2.1 Explain how a model of flexibility might be applied in your organisation.
2.2 Discuss the types of flexibility which may be developed by your organisation.
2.3 Assess the use of flexible working practices from both the employee and the employer perspective.
2.4 Discuss the impact that changes in the labour market have had on flexible working practices.
|TASK 3 : Topical Issue|
In recent years there has been many cases of employees bringing charges against their employers for discrimination in the workplace. During the period from 1 April 2014 to 31 March 2015, 61,308 claims were raised. The highest sum awarded by the Employment Tribunal in 2014-2015 was £557,039 and was awarded in a sex discrimination claim. High awards were also made in claims arising from unfair dismissal claims, race discrimination claims and disability discrimination claims.
- See more at: http://www.morton-fraser.com/knowledge-hub/employment-tribunal-awards-statistics-2014-2015#sthash.nCVP2i0m.dpuf
Considering the trend and implications, employers are becoming more concerned and are looking at ways of dealing with this issue.
Answers without application to a chosen organization will be marked as resubmission.
|You are required to; |
(use your own workplace or any other familiar organisation as the basis for your answer)
3.1 Explain the forms of discrimination that can take place in the workplace using examples of recent discrimination cases which has made the news.
3.2 Discuss the practical implications of equal opportunities legislation for an organisation.
3.3 Compare the approaches to managing equal opportunities and managing diversity. You should give examples from a selected organisation and discuss the similarities and differences in their approaches to managing equal opportunities and diversity.
|Task 4.1 |
Managing employees’ performance is a continuous process. It involves making sure that the performance of employees contributes to the goals of their teams and the business as a whole. The aim is to continuously improve the performance of individuals and that of the organisation. Good performance management helps everyone in the organisation to know: what the business is trying to achieve, their role in helping the business achieve its goals, the skills and competences they need to fulfil their role, the standards of performance required, how they can develop their performance and contribute to the development of the organisation, how they are doing and when there are performance problems and what to do about them.
You are required to;
4.1 Select an organisation you work or have worked for, identify and compare the performance management methods used.
|Tasks 4.2, 4.3 and 4.4: Topical issue|
Well-being has become an increasingly significant element of public policy in the UK. In 2010, the Government launched its National Well-being Programme to measure the quality of people’s lives and the Office for National Statistics (ONS) now produces annual figures on the 41 headline measures of national well-being. Since the Professor Dame Carol Black review in 2008, the role of employers in boosting the health of the working-age population has gained significant recognition. The National Institute for Health and Clinical Excellence (NICE) provides a framework of guidelines to support people’s health and well-being, including one specifically focused on the workplace, ‘Workplace policy and management practices to improve the health and well-being of employees’, published in June 2015 (NICE 2015). In addition, in England there is a ‘Workplace Well-being Charter’ (http://www.wellbeingcharter.org.uk/links.php) whereby employers can demonstrate their commitment to the health and well-being of their workforce through self-assessment standards – this is supported by a regional network of health and well-being co-ordinators.
Considering the significance and importance placed on health and well-being in the workplace
4.2 Assess the approaches used to managing employee welfare in your organisation
4.3 Discuss the implications of health and safety legislation on human resources practices
4.4 Evaluate the impact of another topical issue on human resources practices.
MANAGING HUMAN RESOURCE
Organisation cannot build up a good team of the working professional if they do not have any effective human resources. The key function of the human resource management is including the recruitment of the human resources, providing training to them, facilitating the performance appraisal, motivating employees through effective workplace communication and facilitating the workplace safety. In the modern organization where the effective performance is very much important, there effective management of the human resource is very much important because it ensures that all of the employees are focused on their individual work so they can achieve the competitive advantage. This assignment is intended to describe the approaches of the HRM to manage the human resources in the Tesco, which is one of the multinational retail organizations in the UK.
The structural along with the functional activities of the business organisations can relevantly be connected with the Guest Model of HRM that consists of the concept of a relationship between the management of the organisations and consumers. This model was developed by David Guest and in the context of Tesco, a leading grocery companies in the UK context, the application and relation of this model is quite significant.
Development of a satisfactory relationship between the company staffs and target audiences plays one of the most important roles in expanding the way of organisational success. As stated by Ballester (2012), through this, the customers are satisfied and they can also share their feelings and suggestions for the betterment of the company. In the case of Tesco, as there is a huge number of efficient employees, they can serve their best effort for the improvement of this relationship.
The quality of the products of Tesco has been improving day by day. Operating with more than 2000 stores in the UK along with a huge number of customers, the key strength of this company is the delivery of good quality products (tesco.com, 2016). On the other hand, this company also offers reasonable rates and provide guarantee against the freshness of the products.
Figure 1: Clubcard Reward vs Market Share of Tesco
(Source: Tesco.com, 2016)
It can be observed from the above-mentioned graph that in 2009, the clubcard value of Tesco was the highest that has gradually been declined since 2011 (tesco.com, 2016). However, the market share in relation with this Clubcard Reward has also declined with the progression of time.
The management of Tesco is not strict regarding their business policies. Due to this, this company offers a lot of opportunities to its customers. One of these offers is the guarantee against the freshness of the products. They also use to compensate the customers in case of the delivery of bad quality products (Dubost et al. 2014). Even, the employees also enjoy their functional independence within this company. The online shopping system has also benefitted the customers of Tesco.
d) Strategic planning:
The management of Tesco is well aware of the necessity for maintaining a strategic planning regarding their functional activities in order to compete in the competitive marketing scenario. These strategic planning is as follows:
As per the explanation of Storey, there are some clear differences that can be observed between the functional aspects of HRM and IR practices that are elaborated below:
One of the most important responsibilities of the HRM is to create a verbal along with non-verbal communication with others whereas the IR only follows the written method.
HRM manages to monitor on the functional and structural features of the organisational workforce, however, the IR focuses on supervising the organisational operations (Savaneviciene and Stankeviciute, 2013).
HRM possesses a rapid decision-making process whereas that of the IR is quite slow.
The HRM of the companies have their transformational role whereas the IR has transactional role (Gooderham et al. 2013).
Within the context of Tesco, it can be noticed that the HRM is involved in maintaining the performance of the employees, reward system, development strategy for the company as well as focusing on the needs of the employees whereas the HRM of Coca Cola looks over the franchise system, distribution level and customer satisfaction level (coca-cola.com, 2016). On the other hand, both if these companies have their similarities regarding Investor Relations as quite healthy.
According to Okpara (2014), the employees in Tesco are responsible to serve their best effort in order to make it sure that the quality of foods is healthy for the customers. On the other hand, it is also the responsibility of the employees to observe that the ingredients used for the manufacturing of the foods are also fresh and genuine. Development of an effective relation with customers is another implication for the employees.
Similarly, in the case of managers, they are needed to be flexible towards the needs of both the customers and employees. Through monitoring the functions of the production staffs, the quality of foods can be maintained. Even, in creating a healthy internal environment, the mangers of Tesco are responsible.
Flexibility can be defined as the situation when the employee and employer making the changes when, how and where a person should work to meet both the individual and organizational needs. Flexibility helps both the employer and employee by doing different things right. Tesco is one of the retail based organisation that has diverse range of employees and labour conditions (Armstrong and Taylor, 2014). To implement flexibility it is important for the Tesco to apply the Shamrock organisational model in the organisation and should divide their employees in three divisions such as:
Among the three parts the first part mainly involves the core staffs who are very much experienced as well as competent. Therefore, Tesco must provide them effective level of training so their knowledge can be improved and they become more competent for their organisation. For the core employees performances are generally measured by some extra level of responsibilities.
In the second parts, those employees are involved that are not the permanent employees of the Tesco but they have a good level of knowledge regarding the responsibilities of the business. In this part the level of flexibility is very high and management provides the opportunities to the employee so they can easily change the job location as well as the responsibilities (Storey, 2014). It is seen that those employees are not the permanent employee so they do not have effective knowledge so effective level of training is required to make them more competent.
In the third part of the Shamrock organisational model mainly includes those workers who are completing their apprenticeship program from the organisation. Tesco mainly provide differ management training program and retail based training program to the students.
On the other hand, core and periphery workforce model generally involve the idea regarding the safeguarding of the resources as well as the competences of any establishments. Here the idea is perceived as the central of the competitiveness. By following this model Tesco must divide their employees in different layer such as core layer and different peripheral layer. In the core group mainly the permanent employees are situated. The first peripheral group associated different full time employees, whereas, in the second peripheral group those employees are involved who are working in the contractual basis.
Figure 2: Flexible firm
(Source: Storey, 2014, p.217)
There are different types of flexibility that should be followed by the Tesco to effectively maintain their employees’ that are as follows:
Functional flexibility main referred as the function that any employee mainly carries out when they are employed by the organisations. This kind of flexibility implies that the multi skilled and multitasking workers of the Tesco are carrying out a range of duties. By implementing this kind of flexibility, Tesco can move their employees from different direct and indirect service based jobs (Renwick et al. 2013). This kind of flexibility can help the employees of Tesco to change their entire careers. This kind of flexibility is also effective to change some of the labour forces among the short term and long term based jobs.
There are mainly two different reasons for which the Tesco adapt this kind of flexibility that are the employment costs or the remunerations. The main importance of this kind of flexibility is it is mainly impelled between the differentials and the relatives between different groups of workers so the wages among them can be decreased. Another reason to adapt this kind of flexibility is to shift the job based payment system to the assessment based payment system so they can increase their productivity in the organisation.
Numeric flexibility is important in the Tesco to change the ability of the management so they can make an effective and rapid adjustment to the number of its workforce. This kind of flexibility is important for the management of eth Tesco so they can adapt the hire and fire policy in their organisation with effectiveness.
Temporal flexibility is important to facilitate the adjustments to the time, the working years or the working days. The example of the temporal flexibility mainly includes the annualised hours, flexitime Electra. This kind of flexibility is also extended to different types of effective practices such as the utilisation of the overtime as well as the part time work (Alfes et al. 2013). This kind of flexibility is very much important to reduce the extra need of the employees to involve the current employee in the overtime. This kind of flexibility is mainly adapted during the seasonal sales.
As stated by Kehoe and Wright (2013), employee and employer both are benefitted by the flexible working practices. By implementing the flexible working practices in the Tesco employer can achieve more productive environments and employee can get more friendly environments. The flexibility are implemented in the Tesco by following ways:
Employment of the temporary staff:
Flexibility can help the employer of Tesco by hiring the temporary staff. Hiring this kind of staff can help the employer to reduce some cost of the employment because temporary employees are not eligible to get all of the facilities. Moreover, temporary staff can help the management to handle the emergency situation during the seasonal sales.
This kind of facilities are generally provides to the staff that are associated with the customer care, in this flexibility they get the same salary but they can work from home.
Working from home:
Tesco provides this facility to those employees who are ill or going through maternity phase.
By implementing this flexibility one employee of Tesco can share their job with other employees and here the second employee gets the wages for this job.
By implementing this flexibility, Tesco define the hours when their employee should start their job and when they should end their job.
By applying this flexibility, the management of the Tesco mention the hours by which the employees should work for their organisation.
Zero working hour’s contract:
This kind of flexibility is important to because it ensures that the employees must provide their highest effort to the organisation. This flexibility states that employers are not liable to provide the minimum working hours to employee, whereas the employees are not eligible to receive the work from the organisation.
Labour market generally refers to the human resource that creates value for both organisations and consumers. As per Employment-studies.co.uk (2016), flexible working practices are the main strength of UK labour market. 90% of the labour unions are in favour of flexible working practices within the organisational premises. However, unlike the first half of 20th century, labour markets in the UK started to change. The main changes occurred due to changes in education level of the employees. Albrecht et al. (2015) remarked that education; especially technological education has brought changes in the flexible working practices. There are a number of employees who are working along with studying. Therefore, working in flexible hours is not possible for them. However, as education has created awareness among the future employees, organisations when employing full time employees need to give them room for work life balance. Another important factor is the change of gender proportion in factories or even in retail stores. It is identified that, compared to the late 20th century, participation of women in employment group has increased by 30%. Now, the proportion of male and female in either a factory or in retail stores is not 4:1, but the 2:1 and in some context, 1:1. Thus, as women participation has increased, organisations are now bound to implement flexible working practices, namely working hours and other policies regarding leave and benefits. As far as age is concerned, young generation is proudly participating in the labour market which is creating the requirement for a flexible firm. In this context, it can be said that keeping in mind the current changes in the labour market, Tesco needs to develop tactics and strategies for flexible working practices.
In order to increase the productivity in the organisation, it is important for the Tesco to facilitate the fair treatment procedures because it highly motivated the employees to conduct their job with effectiveness. It has been observed that in the year of 2015, 61308 cases of discrimination have been placed by the employees. Discrimination mainly describes the ill treatment for the employees in terms of the age, sex, race and belief (Stone and Deadrick, 2015). There are different types of the discrimination that are mainly takes place ion Tesco, which are the age discrimination, race discrimination etc.
Tesco mainly hires those employees that are very young and dynamic in nature because dynamic employees help their organisation to influence the buying behaviour of the customers with more effectiveness (Legislation.gov.uk, 2016). Moreover, young employees are also effective to understand the current trend of the market. Some organisation discriminates their employees based on their gender, but Tesco do not discriminate their employee based on the gender because they are a big organisation. However, they the management of the Tesco do not encourage the racial discriminations but some of their employees discriminates their colleagues based upon their race.
Direct and indirect both kinds of discriminations are not encouraged by the government of the UK. There are equality based acts such as, Equality act 2010 that protect the employees from any kind of discrimination based upon the race, sex, gender in the workplace. This equality based act prohibits any kind of discrimination so in order to facilitate the ethical practice in the organisation (Hoque and Bacon, 2014), Tesco should not encourage discrimination. If any employee can encounter that they are the victim then they can sue their organisation. In order to save them from discrimination, Tesco can select mediator for resolving the issues or they can accept the advices from the federal court of the UK. However, there are not any kinds of legislation that can protect the employee if they faced discrimination from their colleague (). Therefore, the court of the UK should adapt the act that can protect employee from all kind of discriminations.
There are both the positive as we’ll as the negative implications of the equal opportunities. The positive implication of the equal opportunities is providing equal opportunities to all of the employees so the organisation can utilise their talent to improve their productivity (Harrington et al. 2015). Along with that, equal opportunities create a healthy and positive environment that can increase the motivation among the employees and creates effective level of productivity.
On the other hand, the negative implication of the equal opportunities is discrimination in the organisation may destroy the motivation from the employees to provide effective effort to the organisation. On the other hand, allegation of discrimination from the employees may create some legal issues in Tesco and destroy the brand image of the organisation.
Managing diversity in the organisation means hiring employees from different backgrounds and handles them effectively. On the other hand, managing equal opportunities means provide equal opportunities to the employees in training, recruitment and promotion irrespective of their race, age, sex. Equal opportunities mainly diminish the discrimination fork the organisation, whereas the diversity helps organisation to utilise talent form different background that increases the productivity and creates more collaboration into workplace (Anitha et al. 2012). For maintenance of the transparency in the organisation it is important for the Tesco to follow the transparent and appropriate recruitment and training policy by which they can provide the equal opportunities to their employees. For managing the diversity and eliminating the discriminations from the workplace, it is very much important for the Tesco to follow the effective ethical code of practice by which they can facilitate the ethical practice. Along with that, it is also important to take different initiatives by the Tesco so they can lower the discrimination in their organisation. As stated by Lussier and Hendon (2015), maintaining diversity in the organisation also facilities the maintenance of the equal opportunities. This is because; any organisation is able to hire employee from different backgrounds only then if they have the mentality to provide equal opportunities to all of the candidates. In order to utilise the employees from different background, it is important for the Tesco to provide equal opportunities to all of the people so they can get effective training and increase the productivity of the organisation.
Performance management system of any organisation generally helps employees to increase their skills in their organisation. Through the performance management system Tesco measure the performances of their employee so they can provide training to their employees accordingly to fulfil the gap between the expected results and actual result. If Tesco can implement an effective performance management system in their organisation then they can get the employees who have developed level of confidence and self-esteem (Punnett, 2015). 360 degree feedback, performance ranking process, graphic scale ratings are some important performance appraisal method, among them Tesco utilises the 360 degree feedback and behaviourally anchored rating scales.
Behaviourally anchored rating scales:
Behaviourally anchored rating scales are one of the technical tools that provide rating to the employees based on the narratives and incidents that are frequently occurred in the workplace. Retail sector handles different type of complex situation and incidents, the tools measures the performance of the employees based upon those incidents and views the capability of the employees to handle those situations. However, it is very much difficult to implement this because it requires the involvement of the skilled professional.
360 degree feedback:
It is one of the effective performance appraisal methods that Tesco applied in their organisation by gathering the feedback for any employee from their colleagues and supervisor based on different type of parameters such as the punctuality, behaviour, responsiveness etc. Tesco mainly adapt this performance appraisal method so they can provide incentive and reward based upon their team performance and productivity. In order to conduct performance appraisal, different types of skills such as providing recognition to the employee, listening skills, identification the right development area and setting the performance related objectives are important.
Employee welfare is the most effective technique, by which any organisation can increase the performance of their employees so they can lower the switching rate in their organisation. In order to motivate the employees it is very much important for the Tesco to fulfil all of the needs of the employees according to the Maslow’s hierarchy of needs. For motivating employee, it is important for Tesco to implement different types of schemes that can help employees. Along with that, they need some occupational health insurance to their employees.
For managing stress in their organisation Tesco arranges the room where employees can take rest and eliminate their stress, which helps their employee to be motivated towards the work. Along with that, they provide several workplaces counselling to their employee so they can avoid different kinds of sexually transmitted diseases and implement effective working atmosphere in their organisation. Along with that, Tesco also providers career development opportunities to their employees through effective level of training and development and they provide more flexible working shift to the employees according to their need so Tesco provides facilities to their employees to balance their family and work life (Kehoe and Wright, 2013). However, according to the latest news Tesco have reduces their wages for the overtime and extra time pay and provides a standard payment to their employees this reduces the intention of the employees to work extra time.
There are a number of health and safety legislations that organisations need to follow while developing their human resource practices. Health and Safety at Work etc Act 1974 is a single piece of act in UK that covers the workplace safety and security of employees. As per the act, along with the local authorities, organisations need to make sure that the workplace is free of health hazards like explosives, hazardous chemicals and most importantly a safe working environment (Healthyworkinglives.com, 2016). Tesco as one of the largest retail firm in UK needs to ensure that the instructions of this legislation are properly implemented within the organisation so that employees get a safe workplace environment.
Management of Health and Safety at Work Regulations 1999 is another important health and safety regulation. As per this legislation, employees need to assess workplace risks as well as manage them for providing safety to the employees. Employers are also required to make arrangements for avoiding hazards in the workplace for example, employers need to make arrangements for emergency exits, fire distinguishing and training to the employees. Tesco seems to be quite successful in following this health and safety principle as there are adequate emergency and hazard preventing systems in its retail stores.
Another important safety act is Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 which bounds the employers or in charge of workplace premises to report injuries and deaths in the workplace and the possible reasons of it. N the other hand, Workplace (Health, Safety and Welfare) Regulations 1992 bounds the employers to make sure that all the workplace safety arrangements are done for employee welfare (Healthyworkinglives.com, 2016). The arrangements include ventilation, lightning, floor condition and all other aspects that may create hazardous situation for employees directly or indirectly.
Tesco has jump down to the least quality after sales service provider in UK in the last quarter. In this context, the main issue faced by the firm is its re-innovation. Consumer loyalty and customer satisfaction has gone to the lowest level which has created the threat for losing the competitive advantage in the UK retail market. In this context, the new CEO of the company needs to focus on improving its services, rebuilding the brand image and improving the product quality of the brand of the company.
As per the news from the Dailymail.co.uk (2016), Tesco has scored the lowest rank on customer service in UK whereas Waitrose is at the top with a five star rating and 82% satisfaction from the customers. This issue might affect the brand image of the company very badly as accumulation of new customers would be very difficult for the organisation whereas losing the loyal customers would reduce the profit margin of the firm hugely. Customer service as identified by Armstrong and Taylor (2014), is the duty of employees. It means that the firm has failed short in giving proper training to the employees in providing quality customer service. In this context, due to this issue, the firm might introduce new employee training schemes or performance appraisal methods for encouraging and improving their performance so that this situation can be avoided. One such employee training can be e-training for improving employee performance. However, due to the ignorance regarding the knowledge of e-learning, the company might not be able to improve the current situation.
Thus, from the above analysis, it becomes clear that for the management of human resource practices, it is necessary for an organisation to focus on developing flexible working practices whereas following of the health and safety workplace regulations needs to be maintained for improving employee welfare. It has also become clear that encouraging and improving employee performance through different performance appraisal method is an essential part of human resource practices.