ICT60115 Advanced Diploma of Information Technology: Research on Amazon Assessment Answer
Research on Amazon
1. What are the organisation service standards, values and culture?
Amazon Company is one of the best e-commerce companies in the world. Amazon Company is very famous for its customer obsession. The ownership of this company is very high. This company is not biased for action. This company also has good quality front end employees as well as back end employees. The delivered result of this company is on point. It also delivers the products on time. This company earns trust from customers from all over the world. This company is a recommendation engine which is real time. Amazon Company also values customer feedback. This company has a deep customer-brand relationship (Business Insider, 2019a).
The customer service norm is like the DNA of the company. This is a very customer-centric company, unlike other e-commerce company.
Amazon Company also set s a good culture inside the organisation as well as the outside of the organisation. The primary objective of this company is customer satisfaction. From the entry level to executive level this organisation maintains and builds a healthy workplace culture. The employees of the company always listen to the customers and also other employees. This company takes appropriate steps to gather the needs of the customers and to fulfil them this company tries very hard.
The core value of this company is that every employee manages themselves on their own. The vision of this company is to be the customer-centric e-commerce company (Amazon, 2019). The employees of this company seek self-improvement, and all the employees of this company try to improve themselves on a regular basis. The employees of the company are very technically skilled, and they value the company more than anything. They are also very tactically efficient. The employees of the company think big to do big. The responsibility of the company lies on the shoulders of the employees. They try to insist on the standards which are very high in quality. This is why they hire frequent candidates and develop them for the best.
2) What are the goods and services provided by the organisation?
The goods and services provided by the Amazon Company are quite goods. The quality of the product and services provides by the service provider are also very good. The whole thing of this company comes in a full package and the way this company provides the services and goods are done in a proper way. The services are done in the right way so that the customer can get all the products at the right time what they have ordered. They can also track the order after ordering the product. The service providers of Amazon Company are very skilled, and they always listen to the customers. If any products get dirty, comes in the wrong size there are replace and return options there. The customers can easily replace or return them. The price of the product of this company is very cost effective. Most of the traffic comes from the online app. This is why the company tries to include more tools and products to the online app.
The quality of the goods in this organisation is excellent. The customers can order anytime and from anywhere with the help of the app. There are also retail goods which include DVD, VCD etc. There are many electronics goods are there, and they are of good quality. There are plenty of products in this app rather than one can find those products in a traditional market (Business Insider, 2019b). This is why the customers get very interested in buying those products from this company. In 2005, Amazon Company launched Amazon Prime (Washingtonpost.com, 2019). There are many digital contents are there in this channel. The quality of this digital content is also outstanding. This company also launches a private level and exclusive marketing arrangements. This company has also launched Amazon web series. The customers can provide their feedbacks and also grievances through this app. The company also tries to upgrade the service and goods quality depending on the feedbacks because the main motive of this company is to listen to the customers, unlike many e-commerce companies. This is the only reason this company is able to retain the goods and service quality at its best.