ICTSAD504 The Project Quality Management Plan Assessment Answer
Quality Management PLAN
1.1 Purpose of The Project Quality Management Plan
Every project requires the involvement of an effective quality management plan so that it can help in managing and improving project quality. An effective quality management plan is essential in reducing the costs to handle quality, facilitating continuous improvement, developing the confidence of the stakeholders and reducing the chances of rework.
This project is intended to develop an e-health system for a hospital so that it can effectively record the details of the treatment process, consultants, findings and referrals along with the required corporate health information. Therefore, better quality management is necessary for the project so that it can develop the project more efficiently according to the need of customers, reduce the chances of overhead costs and improve the quality of the project. An effective quality management plan is required for the project because the project is on the introductory phase. Therefore, the qualities of this particular project are:
- To reduce the overhead costs
- To develop projects as per the requirement of the hospital
- To improve the project quality continuously
The audiences of the quality management plan are the project team, project manager, senior leaders, as well as sponsors.
2 Project Quality Management Overview
2.1 Organization, Responsibilities, and Interfaces
|Steve Smith||Director Operations||The director of the operation is involved in securing the growth and profitability of the project. The director of the operation is also involved in mentoring the quality, controlling the costs, producing the services, managing the staff and monitoring the project.|
|Laura Johns||General Manager||A general manager is involved in formulating project-related policies, monitoring as well as motivating the staff, managing the costs and engaging the vendors in the project.|
|Maria Gilmour||Joint-Director Infrastructure||The Joint Director of infrastructure is involved in analyzing the computer-related needs of the organization and recommending the upgrades for the executives. Directing, planning as well as auditing the installation along with the maintenance of computer hardware for the project is another responsibility.|
|Michael Paterson||IT-Assistant Director||Management and execution of the IT infrastructure in the project is the primary responsibility. Moreover, the IT director is also involved in overseeing the technical project by aligning it with the goal so that it can ensure effective project delivery.|
|Danielle Richard||Project Manager||The project manager is associated with successful initiation, planning, designing, controlling and monitoring the project. The project manager is also involved in managing the project-related risks |
2.2 Tools, Environment, and Interfaces
|Benchmarking||Benchmarking process of a project involves in comparing the result of a project with the predetermined standards so that the efficiencies of the project can be determined (Olsson and Spjelkavik, 2015). The benchmarking standards of this project can be timely delivery, customer satisfaction and negligible overhead costs.|
|Control charts||Control charts are generally used for illustrating the stability of a process. A control chart is associated with gauging process behaviour over time (Ayre et al. 2018). Therefore, by implementing the tool in the project, the unacceptable variances or acceptable variances of this e-health project can be determined so that the efficiencies of the project can be determined.|
|Flowcharting ||Flow-charting can help follow the flow of process so that any gap in the project result and the intended outcome can be identified. This quality control tool is useful in analyzing the flaw in the project that successfully measure project quality.|
3 Project Quality Management
The quality of the project can be managed by following three different processes such as quality planning, quality assurance and quality control.
3.1 Quality Planning
For this particular project, it is essential in following the ISO 9000:2000 standards that helps an organization in satisfying customers need, achieving continual improvements and meeting the regulatory requirements. For satisfying the quality standard, it is essential in meeting the need of stakeholders (Dirnagl, U., 2016). Moreover, by developing reasonable and straightforward quality standards, it can be satisfied, by connecting the quality management with the process if a business, the quality standard can be satisfied. For the standard of the project, the quality metric is customer satisfaction. For the product functionality, the quality metric is reduced meantime among the failures. For project management performance, the quality metric is effective quality control. For project deliverables, the quality metric is the quality of services.
The acceptance criteria for the project are completing the user acceptance testing, and the project manager has signed off on the acceptance testing. Moreover, after conducting the restore and backup testing, this project can be acceptable.
3.1.1 Define Project Quality
The quality standard for the project is ISO 9000:2000 standards. The satisfaction of customers reflects the presences and expectation that a customer has with a particular product or services (Wilkinson et al. 2018). For this specific project, the hope of the customer is a better functioning E-health system that can successfully store health-related data without any error.
For developing the project, following the Data protection act 2014 is essential so that it can offer complete privacy and authentication to the user.
Therefore, the customers are the national hospital for whom the project is developing. The project goal is reducing the project overhead costs, satisfying customer’s need and delivering the project within the deadline.
The critical success fact of this project is timely delivery, lesser overhead, effective functioning of the software with lesser error, and satisfying the complete need of customers. The metrics for success measurement is adequate quality, a lower rate of the defect and am sufficient customer satisfaction.
3.1.2 Measure Project Quality
The metrics for measuring success are effective quality control; lesser meantime among failures, complete satisfaction among customers, reduced defect rate, the better quality of services.
For measuring the quality standard, it is essential to collect information about the status of this project. After that, it is necessary for measuring and comparing the data with the standards. Then, if it is required, it must be assessed and re-planned.
The data regarding the status of the project must be collected from the project team so that any error can be identified in its earlier stage and recovered. For measuring the quality, it is essential in following the below-mentioned timeframe:
|Standard identification||Two weeks |
|Quality measurement and comparison||Four weeks |
|Assessment and re-plan||One week |
3.2 Quality Assurance
For ensuring the quality, involving the quality team is necessary. After that, it is essential to compare the result with the standards.
Moreover, after delivering the project, it is necessary for offering better training to the employees of the national hospital so that they can use it efficiently. Despite the fact, if any bugs occurred, then it needs to be solved immediately. For satisfying the need of the customers, it is essential to monitor the project so that any bugs can be identified and resolved.
3.2.1 Analyze Project Quality
For the quality data, it can be identified that there is a different unnecessary process that can be eliminated for completing the project within an appropriate time. Moreover, at the initial level, some bugs in the software can be observed, which can be reduced by continuous monitoring and controlling.
3.2.2 Improve Project Quality
For eliminating the unsatisfactory performance, it is essential to complete the project within an appropriate time. Moreover, it is also essential in reducing the unnecessary process in the project so that the project can be completed within the appropriate time. Elimination of inefficient process can help complete the project at lesser costs.
3.3 Quality Control
For controlling the project, it is essential in following the in-process quality control so that bug-free e-health software can be provided to the customers. This quality control process is applicable during the assembly processes. This control process is highly effective because it can detect as well as handle issues in future. Moreover, outgoing quality control will also be useful for the project. This quality control process is applying before submitting a project to the customers so that it can help in identifying bugs in the projects.