Interview on Responsible Leadership from CEO of Sofitel Sydney Darling Harbour: Assessment Answer
Title: Responsible Leadership
The present generation has become more ethics concerned; therefore, for drawing their attention, it is necessary for an organisation in applying responsible leadership. Responsible leadership is highly significant in making a sustainable decision by considering the need for both the investors and the stakeholders. This report is intended to analyse the interview question to gain a piece of better knowledge about responsible leadership. For this interview, a leader from Sofitel Sydney darling harbour has been selected from whom a better knowledge about the responsible leadership can be gathered.
The present generation of our society is an ethically concerned generation. Presently, millennial regards and values ethics more than a good salary. 62% of the current generation want to work in an organisation which can create a positive impact on society. Moreover, most of the customers love to buys products from those organisations that have better ethics. Therefore, for drawing the attention of more number of employees and customers, an organisation needs to promote better ethics in their organisation which cannot be achieved without responsible leadership. Responsible leadership is all about making a sustainable business decision by considering the interests of the shareholders, suppliers, employees, community and environment. This report is intended to analyse the result of 30 minutes interview with the business leader from Sofitel Sydney darling harbour to gain practical knowledge about the responsible leadership. For explaining the outcome of the interview, the learner has decided to collect information from the interview, and then the learner has agreed to analyse the result with the help of literature and concepts of responsible contemporary leadership.
2.0 Interview overview:
For developing a brief knowledge about the responsible leadership, CEO of Sofitel Sydney darling harbour has been interviewed by the researcher.
3.0 Analysis of interview
3.1 Responsible leadership concept and the different between leadership and responsible leadership:
For answering the first question which is about the concept of responsible leadership, the leader of Sofitel Sydney darling harbour has responded that responsible leadership is all about taking a business decision by considering the interests of both the shareholders as well as stakeholders. Therefore, it can be said that the responsible leadership can be defined as the management of the interaction of an organisation with the society for contributing to multiple bottom lines of the environmental, economic and social performances. The leader of the organisation has also mentioned the fact that responsible leadership is highly effective in developing sustainable business activities for the environment, taking good care of employee welfare and identifying various system risks for achieving long term success in an organisation. Therefore, a responsible leader is the person who mainly moderates as well as enables interactions with multiple stakeholders of an organisation (Lips-Wiersma, Haar & Wright, 2018). As a responsible leader is involved in taking a sustainable business decision so it is essential for them in making some ethical judgement regarding some existing rules and norms. The CEO has mentioned the fact that for being a responsible leader, a leader needs to have a better communication skill and a better focus on the forward-looking responsibility.
The leader of the organisation has then demonstrated a brief comparison among leadership and responsible leadership so that the concept of responsible leadership can be cleared. According to the CEO of the organisation, leadership refers to the action for leading a group of people. Leadership refers to the act which mainly manifests as well as effects throughout a workplace for making an organisation work seamlessly (Maak, Pless & Voegtlin, 2016). On the other hand, the CEO has demonstrated that responsible leadership is all about making decisions by considering the interests of stakeholders and shareholders for achieving sustainability. The CEO has also mentioned that responsible leadership is associated with making informed ethical judgement whereas; leadership is not associated with any organisational ethics. Responsible leadership displays moral courage and engages long term thinking in an organisation. Responsible leadership requires collective problem solving which is not necessary for leadership (Witt & Stahl, 2016). According to the theories of leadership (trait theory), for being a successful leader, it is highly essential in having some useful leadership characteristics, whereas, for being a successful responsible leader, a person needs to have an excellent capability to make a right decision by understanding the need of others.
3.2 Ethical dilemma’s faced while practising responsible leadership:
According to the CEO, every business faces ethical dilemmas, and their business is not the exception. The business leader of Sofitel Sydney darling harbour has mentioned the fact that the primary ethical dilemmas that are faced by their organisation is related to the higher level of pressures from the management. The leader of the famous Sydney based hotel has mentioned the fact that the management of their organisation stresses on the profits and they do not have any focuses on maintaining good ethics in the organisation. According to the leader, sometimes their organisation involves their employees in duties for more than 24 hours a day to avoid the additional hiring in the organisation. It is ethical for a business to offer family and work-life balance opportunity to their employees so that the employees can maintain a better social life (Kempster & Carroll, 2016). However, the leader has demonstrated the fact that for gaining more profitability in their organisation, their management involves their employees for overwork and does not offer additional wages to the employees.
The CEO has also mentioned the fact that the management of their organisation does not offer proper incentives and recognition to their employees which have increased the competition among the employees. For this reason, employees have become involved in doing something unethical such as taking others credit so that they can get proper recognition in their organisation. The CEO has also mentioned the fact that they hire a diversified workforce in their organisation. However, they have observed that some of the employees who are belonging from Sydney are not comfortable to work with people residing from other country or culture which creates an unfair treatment in the organisation. Discrimination is that type of issues that not only unethical but also illegal. Thus, while developing a long term decision about the organisations and employees, these ethical dilemmas can create huge negative impacts (Moody-Stuart, 2017). These ethical dilemmas create difficulties for the organisation in taking long term decisions for improving profitability because it creates confusion during the process of decision making. Therefore, for resolving the organisational issues, Sofitel Sydney darling harbour needs to take a good action.
3.3 Strategies for overcoming ethical dilemma’s in responsible leadership:
Question 3: What strategies you use to overcome those ethical issues? Have you failed to do it yet?
For answering the question, the CEO has mentioned that he has tried hard to resolve various ethical dilemmas faced by their organisation, but he has failed because it is the policy of their organisation to provide more focused on the profitability of the firm than anything else. The CEO has mentioned the fact that he has conducted a various meeting with the higher level management to make them understand the importance of excellent organisational ethics to retain employees in their organisation and develop better customer service to attract some customers to their organisation. Ethics refers to the moral judgement of an individual about the rights and wrongs (MacTaggar & Lynham, 2018). Therefore, ethical behaviour is highly significant in business for drawing the attention of customers, increasing sales of the organisation, retaining a talented pool of employees and attracting more number of investors towards the organisation. The CEO of Sofitel Sydney darling harbour has mentioned the fact that in the recent meeting their management has decided to develop a set of ethical behaviour for their organisation so that they can improve their organisational reputation.
For resolving the discrimination related issues, the CEO has mentioned that he has arranged a proper training for every employee so that they can help their employees in adapting different types of culture and creating better customer services. The training has been developed by the CEO in that way so that it can offer a good knowledge about various cultural norms so that their employees can feel comfortable to work with other people belonging from other culture. Different culture has different types of etiquette, cultural rules and perception (Patzer, Voegtlin & Scherer, 2018). Therefore, offering a good knowledge about these facts not only helps the organisation in getting a productive human resource but it is helpful for them in providing excellent customer service to the people belonging from a different culture (Dugan, 2015). Moreover, Sofitel Sydney darling harbour has offered a cross-cultural mentor to their employees to reduce the discrimination in the organisation and improve intercultural knowledge among their employees. For reducing the discrimination related issues, the CEO of Sofitel Sydney darling harbour encourages employees in speaking up. This is because encouraging speaking up is highly essential to understand the need of the employees and problem faced by the employees so that it can help an organisation in developing a better human resource policy to retain the human resource in the organisation.
For resolving the issues regarding employee recognition, the CEO has decided to implement a performance-based recognition system for its employees.
3.4 Characteristics shown while practising responsible leadership:
The answer of this question was no from the leader of Sofitel Sydney darling harbour. According to the leader, there were different situations where the CEO can get more benefits by taking a favourable decision but the CEO did not receive any wrong decision which can help the CEO in obtaining benefits and harming other people. The CEO has mentioned the fact that he made every decision by considering the interests of stakeholders so that it can help their organisation in securing good growth. Therefore, it can be said that the CEO has a useful capability to be a responsible leader because the leader considers the interests of the stakeholders than him. For being a successful, responsible leader, it is essential for a leader in fully appreciating the law of cause and effect (Kempster & Carroll, 2016).
Moreover, for being a responsible leader, it is necessary to be 100% responsible for an entire process of decision making. Furthermore, considering the need of others is always required during the process of decision making. A responsible leader still maintains transparency while making decisions, and they always support transparency by demonstrating the reason behind making a particular decision. According to the CEO of the organisation, he still maintains transparency during making a decision which restricts him from making any unethical decisions.
The above description has made it clearer that Sofitel Sydney darling harbour effectively follows responsible leadership in their organisation by considering the interests of the shareholders and the stakeholders. The leader of their organisation has a better focus on maintaining ethics. The leader has a practical focus towards identifying the ethical dilemma so that the ethical issues can be resolved in the organisation and better performance can be secured in the organisation. Various ethical issues are faced by the Sofitel Sydney darling harbour which creates difficulties for them in achieving a motivated workforce who have a good moral to develop organisational productivity. Discrimination has become a common fact in the organisation which reduces the motivation level among employees. For resolving the ethical issues in the organisation, the CEO has taken different steps so that better productivity can be achieved in the organisation. Every type of moral dilemma creates difficulties and confusion among the leader in making a practical decision. Therefore, it can be said that the ethical dilemma obstructs the process of responsible leadership as it creates difficulties in building a better decision.
From the above description, it is observed that there is some ethical dilemma in the organisation which creates difficulties for the leader in making some effective decision. For resolving the ethical dilemma and improving the efficiency in the decision-making process, it is necessary for identifying the fundamental principles and values. After that, it is essential in ranking the ethical principles and values so that useful judgement can be made among the options while deciding on the two different options. After that, developing an action plan is necessary which is consistent with different ethical priorities. Then, the plan needs to be implemented with efficiencies. During implementing the plan, the leader of the organisation needs to utilise the most appropriate competencies and the practice skills. In this step, the CEO needs to use various social skills such as cultural competencies, sensitive communication and the skilful negotiation so that it cannot create any organisational issues while resolving an ethical dilemma.
7.0 Appendix 1: Questionnaire
Question 1: What do you understand from the term Responsible leadership? And is there any difference between Leadership and Responsible leadership?
Question 2: What are the ethical dilemmas that you have faced in your workplace?
Question 3: What strategies you use to overcome those ethical issues? Have you failed to do it yet?
Question 4: Have you ever done any unethical or wrong decisions, where there was only your selfishness?