PRMAN Coursework 2018-19
Issue date: 3rd October 2018
This coursework covers ALL Learning Outcomes for this unit:
Carefully study the scenario (after the Tasks below) and think about the assigned project management tasks that you need to work on.
Questions about the scenario will be addressed via a discussion thread in the General Coursework Questions Forum in Moodle.
Group membership will be agreed by the lecturer during online chats and via the General Coursework Questions Forum in Moodle.
Correct UK English grammar and spelling is expected in narrative essay writing. Serious failings in English usage will result in lower marks. Good communication skills are inherent in the unit learning outcomes.
This assessment comprises 100% of your mark for this unit.
Group Work: Each group must nominate one group member to submit the group work with a cover sheet. This must be in ONE PDF file.
Group work components should make clear whether sections have been uniquely contributed by individual students, subgroups or the entire group working collaboratively. Group work marking will reflect the level of contribution of individual students. Issues with poor group coordination or unequal participation that cannot quickly be resolved within the group should be brought to the lecturer’s attention for review and intervention as necessary.
Individual work: Each student must submit their own individual tasks. There will be 2 files:
Please follow the submission instructions as set out in Moodle. Incorrect submission format may result in deduction of marks.
Anonymity of work
All work must be submitted anonymously. You should therefore ensure that you do not include your name anywhere on your work, either in the main body of you report, the appendix, or in any headers or footers. Use your Student ID number only.
Plagiarism and poor scholarship
Extracting sections from the internet or other sources, including them in your assignment, and passing them off as your own work is not acceptable, and will be penalised with a fail result. Copying the work of your fellow students is also not acceptable.
Use respected websites for your information gathering.
To avoid plagiarism rewrite using your own words, but ensure where you have used the ideas of others you acknowledge the source within the text and provide the full source in the references at the end of the document (using Harvard APA 6 format).
Much of this Coursework requires you to apply knowledge to a specific situation and therefore copying lots of theory from the internet will not be relevant. However, where you do use words from the internet and/or books it will need be referenced. If you are not sure how to reference, use the information provided by the Library (see referencing link in the moodle unit).
Note 1 – Your Project Product Description should contain ONLY the following sections from the PRINCE2 Project Product Description.doc in Moodle:
Note 2 – Reflective Learning Journal:
The purpose of the Learning journal is for you to document how your learning and understanding progresses throughout the unit. The reflection on how it has developed your understanding of the subject and how you might use what you have learnt. See also Learning Journal - Explanatory notes
You do NOT have to do all the exercises / activities in Moodle. They are there to focus your thoughts / provide a preparation for the chat / reinforce the theory with practical application. So focus on doing the exercises / activities in the areas that you have least experience. They should not require more than 1 side (2 at most) of A4 and 30 mins of your time each. They are intended to be answered in note form (e.g. numbered / bullet points).
To achieve a good pass or above (see marking criteria on last 2 pages) you will have attempted at least three of the exercises or, if you decide to work as a group (see ‘Group Working’ below), five exercises.
I would prefer those to include some or all of those listed below as there are no coursework tasks for these:
The exercises are not included in word count.
Group working: To manage the workload it is perfectly acceptable to divide up the tasks amongst your group or for one person to start the task and others to comment.
If the exercises are not posted onto Moodle then they will need to be attached to the final submission as an Appendix, making it clear (via student number), who has done each task.
Scenario: KAP Speciality Chocolates
KAP Speciality Chocolates (KAP) sells of a range of speciality chocolates to the general public from their 20 shops around the country. They also supply approximately 50 supermarket stores across the country and plan to expand this side of the business.
KAP do not manufacture the chocolates - they purchase them from the manufacturers. KAP has about 10 of these suppliers who supply a total of 100 different types of chocolate products. The number of suppliers is expected to remain fairly constant during the foreseeable future though the range of types of products may vary.
KAP employs about 120 people in their shops and 150 people in a number of departments at their Head Office in Portsmouth. Head Office manages and processes the supermarket sales and all purchasing, accounts and HR.
KAP was started 11 years ago by Mrs K Parker and Mrs A Plummer (a self-confessed chocoholic) and has grown rapidly in the last 3 years with the increased interest in good quality chocolate and novel product lines. Katie Plummer (Mrs Plummer’s daughter) has pioneered this development with a subsequent increase in trade of 150% in the last 2 years.
However, problems are beginning to emerge. KAP’s domination of the southeast of the country and its expansion into the southwest is being threatened by a serious rival, Newchoc Ltd. This company was set up nine months previously with a large injection of capital.
Newchoc is able to offer a superior service because of its modern systems, which give it a significant edge over KAP. Also, and this is most serious for KAP, Newchoc is now moving into the area of supplying supermarket stores in direct competition with KAP.
The management has been conscious for some time of the slowness of satisfying orders to the supermarkets and its inability to give an accurate delivery dates. They also suspect that Sales in their shops are not as high as they could be due to the inadequacy of their sales forecasting and the replenishment of stock in the shops.
This has been further exacerbated by the expansion of KAP over the last 3 years. Their existing systems have not been able to cope adequately with the increase in trade, even though more staff have been employed.
KAP management are nervous about changing their systems. This is partly because of a previous bad experience with the computerisation carried out 4 years ago. They are also conscious of the demise a friend’s business, which rapidly moved from being a flourishing business to bankruptcy as a result of a completely mismanaged and inappropriate introduction of a ‘modern’ computer system.
The recent rise of Newchoc has forced KAP to reconsider the possibility of new systems. They are not experts with computer systems, but they realise the potential and see this as necessary if KAP is to stave off the threat from Newchoc and to expand further gaining business from large supermarket stores.
You have been approached with a view to discussing what they need to do to improve their systems to compete with Newchoc, whilst still minimising the risks to the business.
PRINCE2™- Project Product Description
|Project Name:||KAP’s Automated Systems Project|
|Client:||KAP Speciality Chocolates|
|Purpose||The Project Product Description is a special form of Product Description that defines what the project must deliver in order to gain acceptance. It is used to:|
|Contents||The Project Product Description should cover the following topics. |
Development Skills Required4
Customer’s Quality Expectations5
Project Level Quality Tolerances5
|Advice||The Project Product Description is derived from the project mandate, discussions with the Senior User and Executive – possibly via scoping workshops and the request for proposal (if in a commercial customer/supplier environment).|
A Product Description for the project product can take a number of formats, including: Document, presentation slides or mind map; or Entry in a project management tool.
The following quality criteria should be observed:
(Name by which the project is known)
KAP’s Automated Systems Project
(This defines the purpose that the project’s product will fulfil and who will use it. It is helpful in understanding the product’s functions, size, quality, complexity, robustness etc.)
KAP currently has a supply management system. that is slow, inefficient and does not provide the information they need for a thriving business.
This has cost them part of their market share because they have lost some of their customers to a rival. Hence, there is a need to improve their systems by delivering an enhanced system and processes for KAP.
In view of this, this project seeks to achieve the following objectives:
● Introduce a CRM (Customer Relatîonship Management) for the purpose of marketing and retaining customers.
● The system proposed would enable stakeholders e.g. customers, suppliers perform all actions ranging from placing an order, supply management , getting estimated delivery date, making payments and others, thereby improving the process service time
(Description of the major products to be delivered by the project)
(What are the source products from which this product is derived? Examples are: Existing products to be modified; design specifications; a feasibility report or project mandate)
External software service provider.
Development Skills Required
(An indication of the skills required to develop the product, or a pointer to which area(s) should supply the development resources)
All development will be handled by the external software solution provider based on KAP’s requirements.
Customer’s Quality Expectations
(A description of the quality expected of the project’s product and the standards and processes that will need to be applied to achieve that quality. They will impact on every part of the product development, and thus on time and cost. The quality expectations are captured in discussions with the customer. Where possible, expectations should be prioritized)
Key Quality Expectations
Standards and Process to Put in Place to Achieve/ Check Quality