Lead Team Effectiveness
BSBLDR403 Lead team effectiveness
PROJECT TASK – 2
Part A: Planning to achieve team outcomes
In order to plan to achieve specific outcomes, it is imperative to create specific goals and objectives for every member of the team. This will not only increase the overall outcomes but also helps in achieving the set standards in effective manner.
|Project||The project is the run is to develop a competitive edge by providing specialized services and increasing the number of customers by 10%|
|Project Description||The objective of the team is to provide specialized services to its clients on the products they are already selling, the second objective is to increase the number of a number of customers by 10% and establish a competitive edge in the market (Kumar, 2011).|
|Project Goal||The project goal is to achieve this objective in the financial year and strengthening the profitability and earning capacity of the organization.|
|Approved by:||The project is approved the sales supervisor and handled to increase the working efficiency of the team members.|
|Individual goals and actions||Person responsible||Deliverables (outcomes)||Due|
|To increase work experience and service excellence||The lesser experienced employees to be mentored and trained under the high experience employees to gain excellence||The employees with more than 5 years of working experience in sales||Productive team with increased productivity and performance by 15%||One month|
|Timey achievement of the objective of increasing the customers by 10%.||Increasing the meeting time with the new customers and increasing cold calling||External sales and internal calling employees||Number of converted leads||One month|
Maintain healthy relations with the existing clients to improve word of mouth publicity
|Introducing reward points, reward cards, cash back, discounts and outhouse functions and meet up programs for existing clients and sports enthusiasts||The employees with more than 7 years of experience especially the supervisors already having good interpersonal relations with the existing clients||Creation of a sports enthusiasts community together with the store members||The ongoing process, first meet up to be planned in the coming 3 weeks.|
|Innovations and Ideas:|
The store supervisor including the store sales representatives needs to create a group of existing sports items. The group can further be divided into different categories such as, customers who buy gym wear and equipment, sports equipment customers and customers of outdoor activity clothes. Programs such as sports activities, competition, and meetups can be introduced to bring the customers together. This will attract more new customers for the need to be a part of the group. This will be done to strengthen the efficiency of the sales supervisor and strengthening the work program. It will help in increasing the overall outcomes of the business.
This group can include membership fees to earn profit and setting standards (Kumar, 2011). This will be another source of income for the organization which will eventually increase the overall return on capital employed of organization.
|Strategies for coaching and mentoring:|
Coaching and mentoring strategies include
For every event, some person from a gym, a healthcare personnel, and physiotherapist can be invited to instruct the employees as well the group of customers.
This will encourage and motivate the employees as well to stay connected to the stores and be a part of each activity, together with attracting new customers to join the group, purchase products, and exercise and meet occasionally to stay healthy. In addition to this, proper motivational program and theories could also be used to keep the employees motivated. The grievance portal will also be arranged to identify the issues and problems faced by employees and helps in assessing their proper work program for business development.
|Communication and reporting plan:|
|Person||Information required||When required||Format|
|Sales representatives||Regarding the group philosophy and ideology and working||At the onset of the planning||Face to face|
|Marketing employees||The information regarding the upcoming programs||Before the program initiation to promote the program details||Email and flyers|
Notes: The project undertaken will be properly communicated to each and every employee’s through the meeting or online portal. It will help them to understand their deliverables and undertaken work.
Meeting with the staff members and employees to develop a competitive edge by approving the training program for providing specialized services and increasing the number of customers by 10%. The objective of the team is to provide specialized services to its clients on the products they are already selling, however, this agenda will further be followed by increasing the number of a number of customers by 10% and establish a competitive edge in the market (Kumar, 2011).
Manager assessed all the internal and external business factors and gave the feedback that company needs to strengthen its communication strategy for easy flow of information among employees. It will lower down the discrepancies and issues in the work program of the system. In addition to this, holding meeting with the employees consistently will also be required for the smooth functioning of business. Manger has given main feedback upon the work process undertaken in the team and strengthen the quality of services offered by the employees. Consistent team building and undertaking work program is needed for better quality services to clients.
Relay feedback to the team from meeting with line manager and discuss and resolve any issues
As per the feedback give to the team from the meeting with the line manager, it is analysed that company should focus on holding consistent meeting with the employee members. Creating groups and allocating different works to different employees will also make them more diversified in their skills. The group can further be divided into different categories such as, customers who buy gym wear and equipment, sports equipment customers and customers of outdoor activity clothes. This strategy will result to attracting more new customers for the need to be a part of the group.
Part B: Participating in and leading the team
In order to complete this task, it is the responsibility of the supervisor to delegate the tasks to the team and observe if they are able to achieve them in time and the difficulties that they would be facing.
Tasks of project including finding out and documenting strategies and plans for own area of responsibility
The first strategy would be to create a standard for the specialized service that the company needs to provide to the customers (Saada, 2013). This strategy not only strengthen the brand image of company but also result to grabbing more clients in market. The cost leadership strategy would also be followed by this developed strategy. As, eventually this strategy will reduce the cost of the business and lower down the prices of the offered products and goods in market.
Each employee is responsible to maintain the quality service which includes
- Providing service on time
- Providing information regarding when and how the customers can log complaints
- If the employees are unable to provide assistance it becomes their responsibility to transfer the complaint to the immediate supervisor or the concerned authority and keep a track if the issue being raised regarding any product is being resolved in time or not.
- Keeping a track of the most common issues and making a list of FAQs to be resolved in minimized time in future (Bolden, 2016).
The strategy to create a group of customers for a mission to stay fit will help in increasing the new customer base as well as this will add competitive advantage.
Discuss any issues arising and record them along with corrective action to be taken
There are several issues that can be faced by the employees:
- Selling the customer's group membership
- Pursuing them to join a club/group by picking out time from their busy schedules
- Promoting this in a large number to attract new customers (Eagly, Lord, & Yukl, 2016).
The responsibility of these lies primarily with the team handling the servicing and secondly with the sales supervisors and store managers. Every day there must be held to identify the most common issues being faced by the existing and new customers and how these can be completely eliminated. The record of the minutes of the meetings must be with the supervisors. There are following other corrective actions which could also be followed.
Feedback mechanism: the teams will be encouraged and rewarded for eliminating persisting issues every week (Eacott, 2015).
Problem identification: 2 days the responsibility lies with the external sales representative and customer care (Northouse, 2018).
Problem discussion and elimination: 3 days the responsibility lies with the sales representative and the supervisor and store manager (Thomas, 2015).
A satisfaction report or a document from the customer 1 day the responsibility is of the sales representative and relationship manager (Huber, 2017).
Prepare a written progress report
After assessing the issues and problems in case, it is found that the main objective is to increase customer by 10% and create a competitive edge. Company needs to implement proper training and development program for employees so that better team management could be promoted in organization. It is important that the employees must be trained to use medical terminology and create awareness amongst the customers regarding their health, there must be a sporty and active environment within the stores, avoid low lighting and dull employee behaviour. Some gym freak employees can also be hired or replaced with the dull, lethargic and procrastinating employees. In addition to this, management also needs to strengthen the marketing plans to promote its offered goods and services in market. The activities must be promoted in the newspapers and media to attract new customers (Bratton, & Gold, 2017). In addition to this, different line manages would also be appointed in different process functioning of the organization who will indulged in promoting the team members to learn new skills in their work program. Nonetheless, training sessions would be arranged for employees to learn health fitness related knowledge. To collaborate with the medical representative and gym person, it is recommended to start this activities to increase the customer handling activities of the employees in stores.
Selling the customer's group membership
|In order to achieve this, it is important that the employees must be trained to use medical terminology and create awareness amongst the customers regarding their health, there must be a sporty and active environment within the stores, avoid low lighting and dull employee behavior. Some gym freak employees can also be hired or replaced with the dull, lethargic and procrastinating employees.||This needs to bring in practice immediately after the meeting for the customers to view stores from a different health freak perspective||Relationship manager|
Pursuing them to join a club/group by picking out time from their busy schedules
|To pursue the customers it is important to partner with the physiotherapist and the medical staff who will convince them and will also help to add competitive advantage||To collaborate with the medical representative and gym person, it is recommended to start the activity asap||Relationship manager|
Promoting this in a large number to attract new customers
|The activities must be promoted in the newspapers and media to a large number to attract more group members and new customers to be a part of the campaign stay fit (Bratton, & Gold, 2017).||During and after the first sports activity or meet||Marketing and external sales team|
|Setting quality standards for product and services||The supply chain department must procure items only from the recognized brands (Oshagbemi, 2017).||Immediately after the meeting||Supply chain|
Part C: Finalising the project
The team successfully accomplished the task of creating a group for a common goal of staying fit, wherein the majority of the existing customers enrolled and became members to participate in future events.
However, 5% increase in the new customers is achieved given the target of 10%.
This could be achieved by more promotional and branding campaigns (Higgs, & Dulewicz, 2016).
A daily meeting and 360-degree feedback mechanism are used to provide insights into the sales team regarding their performance.
Team members are also rewarded for every 5 new customers and 5 old customer’s enrolment in the stay fit group.
There is an online group of internal staff and external sales representative where each employee is asked to register their issue as and when they come across some. The issue is further resolved by the concerned person or any person in the group in the capacity to resolve the issue.
Employees at all levels are authorized to take action to resolve issues immediately after consultation with the supervisor and the store manager, this will speed the work progress and improve work process (Amanchukwu, Stanley, & Ololube, 2015).
The most innovative, creative and quick solutions are rewarded to keep the teamwork and work spirit high, this will motivate employees to work in the most effective and efficient manner.
|The procurement of the items could have been from the quality manufacturers to eliminate the stack of existing low-quality items, however, some of these items will now be replaced and the others will be distributed to some NGO kids. This will add to the company CSR policy and will help the competitive edge. The second important outcome of this will be, the old low-quality products will be separated to achieve the objective of selling only high-quality products and services (Aycan, 2015).|
Post project Report
Objectives achieved or not achieved
Team members of Company successfully accomplished the task of creating a group for a common goal of staying fit, wherein the majority of the existing customers enrolled and became members to participate in future events. However, the main failure to achieve the set objective was to create core competency in its procedural work (Higgs, & Dulewicz, 2016).
Reason of failure to achieve the objectives
The main reason of failure to achieve this objective was related to lack of working efficiency of the employees in their work. Team members were also lacking with the advance technologies which negatively impact the business outcomes.
How problems were encountered and resolved
Team encountered the problem related to collaborative working in its business process. Therefore, proper set program and quality training is arranged for employees. This will be used to set standards and quality check for the team workers. Nonetheless, setting up of proper collaboration in work program will also be necessary to strengthen the quality of the work delivery by the team members. However, team conflict due to the different culture of employees will be inevitable issue but by using the mutual understanding and consistent team meeting these issues could be controlled. In addition to this, to control the quality of the work process, The QC check program based on the six sigma work program will be used to strengthen the work quality of the team members. It will consistently motivate employees towards delivering the best quality services to clients (Higgs, & Dulewicz, 2016).
Provide own reflection on own performance as team leader
As per my understanding, my leadership style is more suitable to get the work done. It will help me to motivate employees and influence them in positive manner. Being a team leader, I have been positively influencing employees and they are already giving their best efforts. I have established nexus between their growths and success with the organizational development.
My team is more satisfied and happy with my leadership style. They gave the feedback that I kept them at their liberty and whenever it is required, I navigate them to better output.
Name of the Company
Address- 388-A Sydney, Australia.
Topic- Meeting with employees on project of develop a competitive edge by providing specialized services and increasing the number of customers by 10%
|List of employees||Employees and staff members|
|YYY||Corporate advisor and Company Secretory|
|SSS||Director||Indulged in business development program|
Agenda at hand-
Meeting with the staff members and employees to develop a competitive edge by approving the training program for providing specialized services and increasing the number of customers by 10%
Issues raised – Quality service program, standardised work system and strengthen the business service quality.
|YYY||Outsource most of the work|
|SSS||Strengthen the communication program among employees|
|List of employees||Implementation of the training and development program|
|YYY||Install advance technologies and system to minimize procedural work.|
Decision – all the representative were given order to prepare the report and report the results to management
|YYY||Taking updates from employees|
|SSS||Assessing the communication development program|
Future Meetings – 1st of the next following month.
This team development plan will be beneficial to strengthen the business outcomes and efficiency work of the employees. This will help in grabbing new clients in market as well.
Written reflection on own effectiveness as a team leader
As a team leader, it is the duty to conduct such meetings every day and record further difficulties and how the team can overcome these (Macdonald, Burke, & Stewart, 2017). I have interpersonal communication skills and positively influence others to get work done in effective manner. My skill will be positive factor for resolving complicating issues. The first thing that could have been done is to motivate the employees for the better and effective services. I being team leader firstly focus on strengthening the communication strategy and promote all the employees to work as team member. It will not only increase the overall quality of the services offered in market but also helps in creating the synergy in business. The main strategy would be consistently communicating with employees through the team meeting and giving them authority to take their procedural decisions.
Have you ever used/attended a team-building event as part of your business/employment?
What should a good team-building event offer to delegates? (select all that apply)
Sense of Achievement
Other (please specify)
Have you used, or would you consider using music as a team-building tool within your organisation?
Would Consider Using
Have you ever used/attended a team-building event as part of your business/employment?
Have you used, or would you agree to take training and development session on the health fit program?
Would Consider Using
Never Used & Would Not Consider
Never Used & Would Not Consider
Are you satisfied with the team management skills of the leader?