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Leadership and strategic management in VUCA environment

GSM Distinctive Highter Education London

Code: PM108X

Learning outcomes:

1. Analyse the features of effective leadership and the impact that the quality of leadership and corporate culture have on corporate success

2. Explain the reason why it is frequently necessary to change management organisation in response to strategic change

3. Identify the manga genet problems that arise from strategic change and how these may be overcome.

Leading Change in a VUCA world:

“In a 1998 report designed to train officers for the twenty-first century, the United States War College presaged a world that is “volatile, uncertain, complex, and ambiguous” —VUCA, for short. VUCA describes perfectly what is happening in the global business world today. With the events of 2016—Brexit, the election of Donald Trump, threats from terrorists and cybercriminals, climate change— business leaders have entered a new era requiring new ways of leading . Traditional management methods seem no longer sufficient to address the volume of change we are seeing. I label this VUCA 2.0. Business is not running as usual. Leaders must deal with growing uncertainty, complexity, and ambiguity in their decision-making environments. CEOs have little idea what to expect in terms of health care policy, financial transactions, national security, and global trade—all of vital importance to themselves, their employees, and their stakeholders. Managerial training in the classic techniques of control systems, financial forecasting, strategic planning, and statistical decision making have not prepared them for this amount of flux in the environment. In short, these rapid-fire changes are putting extreme pressure on business leaders to lead in ways not heretofore seen.”

Tasks:

Write a fully referenced and supported report for the CEO of your organisation, which addresses the issues identified in the above quote. The terms of reference are:

1. Analyse the implications for leadership and the management of strategic change in a VUCA environment.

2. Investigate and critically evaluate change leadership capability in your own organisation to deal effectively with such an environment.

3. Make and justify recommendations for the selection and development of VUCA change leadership capabilities in your own organisation, identifying and taking account of barriers to implementation.

Answer

Introduction 

Functioning of a business is likely to be defined by the activities that are established by the leaders and the managers in an organization. Therefore, there are certain ethical considerations of the same that are liable to conduct a similar functioning as that of the management practices of the organization. The business outcome is largely defined by the functioning of the managers, the leaders as well as the employees in an organization that has been transformed with several variable aspects. The transformation of the same is liable to define the functioning of the organization in terms of emergence of the VUCA framework of functioning. Hence, the implications of the same in various formats and distances have been aimed to be discussed within the report with close consideration to Qatar Multitech, established in Qatar. 

Therefore, the primary aim of this study is to locate the predominant facets and features that are associated with the facilitation of leadership management processes. On the other hand, it is also important to note that, the study will also aim at the implications that are analysed in order to associate the factors within the premises of the VUCA environment. Furthermore, it is to be noted that, in order to understand the key roles and competencies of leadership and strategic leadership management, Qatar Multitech has been chosen in order to conduct the study.


Background  

Qatar Multitech is one of the major telecommunication organisations in the country, which has managed to excel in their fields over the rapid changing business environment. They are constantly trying to make their business processes precise by providing exceptional services to their valuable clients. On the other hand, while propagating the current business scenario Renzand Herman (2016) have stated the fact that, it is also important to note that, their predominant preference towards a perfect business scenario is the attainment of customer satisfaction and accomplish the element of reliability within the premises of their organisation. However, it has been found that surviving within the doctrines of the VUCA world is one the challenging aspects that has been faced by them. Thus, as they are intending to expand their business processes in Oman as well as in UAE, they are in constant need f leadership management and strategic formulation of processes in order to facilitate the business processes (www.qatarmultitech.com, 2018)


1. Analyse the implications for leadership and the management strategic change in a VUCA environment

Business initially is liable to the production of certain functioning that enhances the performances of an organization. an organizational performance is liable to be produced with all the aspects that lie in the functional stature of the employees as well as the leaders in the organization. The leaders in an organization come in different names and posts. Leaders as well as mangers in an organization are the key stakeholders of an organization as they are the pillars of an organizational functioning. Therefore, in case of Qatar Multitech is liable to produce certain effective stature of structural framework making its advent in the overall performance of an organization (Qatarmultitech.com, 2018). The initial functioning of the organization that is Qatar Multitech has shown certain performance deter ration from their respective in absence of certain finds of functioning regarding the performance of the employees in the organization. This has been more evident in terms of production of the services or the facilities by the leaders in the organization following an ambiguous structural framework for functioning. Prior to the influence of VUCA framework in organizational functioning there has been functional dissatisfaction among the workers in the organization that is Qatar Multitech. This has become more evident in the terms of production of the factors that are likely to produce special aspects of functioning through following of certain structure that could not be defined to be highly profitable for the company as a whole (Fassinger et al. 2017). Therefore, a need for change has been analyzed in the stature that makes the functioning to be difficult for the employee reservation in the organization. The emergence of the VUCA framework has induced a functional appropriateness among the employees that has been largely induced by the change in the working framework of the leaders and managers in the organization. the urgency has thus been well understood by the world leaders in order to bring about certain kinds of functioning that would include an innovative ideology for the functioning of the employees. 


The implications of the VUCA environment or the functioning of the VUCA framework in the organization is liable to produce an important stature is mostly includes elimination of any ill practice in an organizational stature. Qatar Multitech thus has improved it functioning or the performances with time in the advent of the multinational stature of development. High extremity of the environment is likely to solute the substances in the working environment of an organization that states that there are greater needs of financial as well as talent management aspects in an organization (Jain, 2015). This is highly evident in the fact that the employees make the functioning well deserved in the organization. Therefore, in this stature it became more important to incorporate the coaching of the employees that mainly the leaders and the managers in terms of production of certain functional ability that might incorporate the complexities of the VUCA environment in the organization. This has thus been found necessary to meet the redundancies that lie in the internal market functioning of the organization including that of the Qatar Multitech. In addition to this, the employee integration in an organization is likely to be instilled in the organizational stature that makes the functioning more critical when looked down from the international market perspectives. Thus, it is to be mentioned here that several other methods of functioning is required to be learnt as well as incorporated in an organizational functioning in terms of production of the leadership capabilities that maintain the requisites of the VUCA environment implication in the international market stature (Mack et al. 2015). 


It was found during the beginning of the last decade that there is massive functioning stature that is liable to produce an effective functioning in the organization that might be termed as the inaccuracy of the practices of the eminent members of functioning in an organization. Therefore, it was admitted by the corporate giants of the world that there is massive need to bring about major changes in the organizational functioning. In absence of such changes in the production of the eminent functioning of an organizational leader it might bring about abolishment of the functional stature of the leaders in absence of properly defined aspects of leadership in the organizational functioning in the multinational business. Thus, it has become difficult for most of the companies to produce impulses that might direct the company towards fulfillment of the ultimate objectives of the organization (Rodriguez and Rodriguez, 2015). Hence, the functioning of Qatar Multitech has also witnessed such a crisis that might make the functioning difficult in the organization. Thus, incorporation of the VUCA environment in the functioning of an organization became necessary. It can also be mentioned in this stature that most of the companies have found themselves to be standing in the verge of destruction that made them understand the importance of incorporating the change in the leadership qualities of an organization. Thus, most of them found it necessary to switch to the development of new strategies that through incorporation of the VUCA framework within their respective organization. Hence, it is measurable that the corporate giants in the international market have been more delicate to the change of the market scenario has been highly affected by escalation of the market towards a more critical position. Furthermore, the advent of the VUCA structure or the VUCA framework has clearly described in the functional stature of the overall organizational functioning that change is the only common nature in the market functioning and that needs to be adopted by the organization in terms of production of the functional recognition of an organization in the international market stature. 


Thus, the VUCA environment and its new corporation in the functioning of the businesses seems to encourage the functional stature of the organization in terms of production of encouragement that talks about elimination of the conventional plan to manage teams and services in the organization. Thus, there is need to have enhanced team functioning that shows an effective stature of leadership capabilities among the managers and the leaders (Chawla and Lenka, 2017). Thus, it is the need of the hour to develop new strategic development in the organization that is liable to state that the leaders require to incorporate certain new functioning taking certain initiatives that helps in transformation of the prevailing framework of functioning. The new framework that is the VUCA framework has been integrated with certain critical initiatives that capture the complete stature of description in the organization. 


The advent of globalization has been treated as a factor of creation of several other aspects of functioning making the stature to be developed as there is increase various other corresponding structure making the advent to be organizing the structure of the organizational operations. Therefore, as a matter of fact the employees as well as the leaders of the organization are liable to impose a perfect leadership style that makes the functioning of the employees profitable with effective understanding of the same (Jain, 2015). Hence, the managerial aspects of the organization has been taken to another level of increment of the statistics that is liable to bring about proper engagement of the managers as well as leaders in the organizational functioning at each differential factors. This change has been brought into greater aspects in the terms of production of helping attitudes to this kind of crisis by the VUCA structure of functioning within the VUCA environment (Watt et al. 2016). Therefore, it is suggested that the alterations in the organization should be involving certain critical structure that makes the functioning to be highly sustainable for the present as well as the future of the organization. 


Therefore, in short it can be stated that VUCA structure or the framework depicts certain functional stature that in any case of change in the market stature, (whether national or international market), it is important the governance of an organization should adopt the same readily in order to produce effective functioning. Thus, the advent of the VUCA structure in the organizations including that of the Qatar Multitech has found to be developing certain structural input in the functioning that engages in provision of sustainability in the organizational functioning. This is thus, prevalent in the transformational structure towards gaining of a competitive edge in the market. 


2. Investigate and critically evaluate change leadership capability in your own organisation to deal effectively with such an environment 

It has been found that, Qatar Multitech is intending to expand the service line up in order to cater predominant sectors such as Renewable Energy and Data Centre Management sector.  Furthermore, the company has managed to accomplish a quite reliable name in the market, which has opened the opportunity in order to gain a trustworthy partnership. With the collaboration of national and international companies, the company Qatar Multitech is intending to prosper in the fields of relevant sectors as mentioned. Therefore, it can be projected by stating the fact that, the aspect of leadership and management of strategy turns out to be an inevitable necessity in the company.

On the other hand, it has also been found that, the global market scenario has attempted to point out definite needs for the sake of international corporations. The effectiveness of global leadership has managed to captivate the minds of Qatar Multitech to be a major and significant issue in the world of business. However, it has been evident that the increase in the tough competition in the global market, it is vital for the attainment of workforce management. 


Leadership in a VUCA world

The VUCA management proposition in the global market perspective of Qatar Multitech is one of the significant factors that need to be addressed. With the attainment of extensive understanding regarding the aspects that are associated with leadership in an organisation, it will be easier for the company to undertake the mitigation processes that might hamper their business processes. They are as follows:

Significant vision:

The current business world and the business leaders need to attain the ability to have a vision that will enable them to see through the chaotic situations that might hinder the growth of business in the global market.  The missions, values and strategies of Qatar Multitech are as such that, the company is a specialist in creating a provision for all types of telecommunication services that are associated with engineering. On the other hand, it is also important to note that, the leaders need to create a sense of clarity among the business environment in order to avoid any external event hampering the growth of business. In the VUCA world, it is important to create a proper vision in order to formulate effective practices that are essential (Jain, 2015).


Understanding: 

 Another important facet of leadership is the attainment of extensive understanding regarding the capabilities of the organisation or company. In the context of Qatar Multitech, it can be stated that, the leadership strategies must include the circumstances of the rapidly changing business scenario. In depth understanding regarding the strengths and weaknesses of the company is another significant aspect, which needs to be taken into active consideration. It is also important to understand the changes that have taken place in the VUCA environment in order to mitigate the issues that are being obtained by them (Chawlaand Lenka, 2017).


Courage:

The management or leadership needs to have efficient courage in order to proceed towards the challenges. It is also important to make decisions with an audacity keeping in mind, the organisational success. With the implementation of traditional management techniques, it will be significant to address the criticisms that might hamper the business processes of the definite company. However, in the context of Qatar Multitech, it can be propagated that, the greatest risk in the company lies in lack of encouragement amongst employees and leaders of the company (Sarkar, 2016).  Furthermore, it has also been found that, the company is planning to take a step ahead towards progression and is intending to expand their telecommunication services in Bahrain, Oman as well as in UAE. Thus, in order to progress and prosper in this business expansion, the inevitable presence of leadership among the employees and organisational heads is significant (www.qatarmultitech.com, 2018)


In the viewpoint of Mack et al. (2015), it has been found that, the technology and telecommunication industry is likely to change at any point of the business scenario in order to welcome the changing prospects of technological advancements. On the other hand, it is also important o note that, the shifts in technology are well known to rewrite the rules of the business propositions along with that of the society. Furthermore, this can be assumed as one of the crucial significances that are predominant in the changing times. Most of the economic growth in Qatar is in the processes of attaining sustainable growth within the definite organisations. Thus, in the context of Qatar Multitech, it can be effectively projected that, inflations and fluctuations in the relevant macroeconomic parameters have managed to attain global repercussions. On the other hand, the opportunities that are being provided by VUCA also help in the effective propagation of leadership and management strategies that needs to be taken into consideration (Murthy and Murthy, 2014)


The aspect of VUCA in a changing world is based on the increase in the number of CEOs in the organisations. However, with the predominant challenges that are being faced by the companies and organisations are brought through the medium of society, economic implications and politics in order to deal with such an environment (Hall and Rowland, 2016). On the other hand, it can also be said that, the changing business environment and the VUCA world in the age of globalisation are intending to put up more business challenges in order to excel and prosper in their definite business fields. In the context of emerging markets and Qatar Multitech, it can be well presumed that, the CEOs, business leaders are consistently working hard in order to find out predominant innovative ways by which the competitive edge of the companies and organisations can gain increase in the expectations of the stakeholders. Furthermore, it can also be said that, talent management along with definite management frameworks have also contributed to the fast pace of technology change (Park, 2017).


Essential leadership capabilities to effectively deal in a VUCA world 

The organisational leaders of Qatar Multitech need to understand the differential effects of globalisation on the country and its people. It is to be noted that, since the primary work of the leader of the organisation is to undertake the complex responsibilities and turn them convenient for the employees in order to create convenience (Koryak et al. 2015). Since the functioning and the roles and responsibilities that are essentially assigned to the leader are complex and tends to create obstacles, it is important to implement a flexible and future oriented leadership style. On the other hand, it can also be said that, the definite development approaches and effective leadership in the organisational performance plays an important role in the promulgation of effective business practices in order to abide by the rapid change of the business environment.  Therefore, the predominant capabilities of leadership that the organisational leader in Qatar Multitech must attain are as follows: 


 Identifying the strengths and weaknesses: 

It is important to note that, the leaders of the company need to conduct tests that are associated with self-awareness, which will be beneficial for the identification of strengths and weaknesses of both the employees and the company.  The leaders need to attain an extensive understanding regarding the individual reactions to the definite approaches and situations in the process of decision-making (Northouse, 2015). On the other hand, it is also important to note that, the leaders also need to have self-limitations along with definite patters of approaches to behaviour, which will help them to effectively perform in cross-cultural dimensions. Once the leaders are able to identify the predominant strengths and weaknesses of the organisation, they will easily be able to train the employees in accordance with the critical evaluation of the strengths and weaknesses (Senge et al. 2015).


Appreciation of individual differences: 

The leaders of the company tend to face several issues that are associated with both employees and organisations (Bolman and Deal, 2017). Thus, after witnessing a tremendous complex business scenario, it is important for them to require an appreciation of understanding the uniqueness of individual employees. On the other hand, it is also important to note that, each of the individual employees and the cultural background along with the life experiences and values predominantly shapes their behaviours. It is also important for the leaders to understand the demographics and appreciate the diversity of values ad ethics in the workplace scenario (Scottand Davis, 2015). 


Avoiding personal biases and stereotyping:

In the context of Qatar Multitech, it can be well presumed that, the leaders of the organisation needs to understand the local culture of the country in order to be liberal and effectively open minded towards their approach. The attainment of cultural stereotypes tends to help the leaders in overcoming the personal biases and helps them to value others in a workplace that is essentially diverse. Furthermore, it can also be said that, objective leadership in the company, is something, which is extremely significant for the company to attain in order to prosper in the prospective facets of leadership and strategic leadership (Koch et al. 2015).


Understanding the extent of competition: 

It is to be noted that a potent and capable leader needs to cultivate their competencies in order to assist the employees in building up the levels of confidence as well as enthusiasm. In order to increase the level of self-assurance, it is important understand the competitors (Beck et al.2015). For Qatar Multitech, it is important for them to attain an extensive research regarding the facets and features that are associated with the propagation of the business processes. Thus, it can be propagated that,it is important for the leaders of the company to strengthen the technical as well as workplace efficiency in order to regulate management and practices of leadership (Ryan, 2016). 


Development of verbal communication skills: 

The leaders of the company need to attain cross cultural negotiation in order to maintain an effective international competitiveness. On the other hand, it is also important to note that, they need to ask frequent questions along with the exchange of messages. This is because of the fact that, the diverse personalities and characteristics can easily cause certain misconception and misinterpretations (Green, 2016). Therefore, it can be propagated that, the company leaders are recommended to receive effective and significant training regrading the predominant interpersonal relationship that is prevalent among groups and key competencies of the company (Pavordand Donnelly, 2015).  


3. Make and justify recommendations for the selection and development of VUCA change leadership capabilities in your own organisation, identifying and taking account of barriers to implementation

After an extensive assessment, it can be propagated by stating the fact that, Qatar Multitech is in constant need of effective processes and procedures that will prove to be beneficial for the ultimate use of leadership management programs. Thus, in the viewpoint of Church (2014), it has been found that, the most effective leadership capability under the VUCA change is the aspect of vertical assessment of leadership. 

It is to be noted that, the aspect of vertical leadership assessment refers to the individual ability to attain transformational capabilities. It also implies the attainment of knowledge regarding the enumeration of complexity and complicated relationships that essentially exists within and outside the organisations. However, as per commented by Moldoveanuand Narayandas, (2016), in the context of Qatar Multitech, it can be propagated that, it is important to manage the reactions that might occur out of the obstacles in order to attain an improvisation of the effective processes and procedures that are associated with leadership and strategic management processes (Ferrari et al. 2016).


On the other hand, after an extensive survey on the working process of Qatar Multitech, it has been found that, over 60% of the respondents who were the initial employees have propounded the fact that, lack of cultural alignment has been considered as one of the major reasons behind the unfortunate failure of transformational efforts in VUCA times. Thus, in the viewpoint of Shanafeltand Noseworthy (2017), in the context of this scenario, the following recommendations can be taken into consideration, which are as follows:

  • Effective challenging of the status quo of the organisation
  • Adaptability and flexibility towards fast pace changes that are rapidly taking place 
  • Innovative solutions and mitigation of the issues that are being faced by both the employees and organisational heads
  • Creating a provision for the implementation of calculated risks
  • Quick decision making processes that will be beneficial for the propagation of the business processes
  • Promotion of   open communication 
  • Development of the ability to endure immense pressure 
  • Technological support towards effective management of change in the company


Furthermore, it can also be said that, due to the effective presence of globalisation, the facet of technological innovation along with demographic changes are intending to seek significant leadership for the formulation of a diverse workforce management (Shah et al. 2017). However, there are certain barriers to implementation, which often tends to hamper the business process of the company. They are as follows: 

  • Lack of clarity of scope and definition of the strategies of leadership that have bee propagated and projected
  • Competition towards the allocation of resources 
  • Poor history of implementation of the business processes and procedures
  • Employee resistance 
  • Poor levels of communication 
  • Careless and undisciplined structure of corporate governance within the premises of the organisation


Therefore, as per commented by Kabischet al. (2016), it is to be noted that, in order to mitigate the mentioned barriers, it is important to consider certain parameters, which will be convenient in order to understand the predominant needs of the company, which are as follows: 

  • It is important to identify a clear selection process of the leadership strategies that needs to be taken into effective consideration while accounting to the management scenario.
  • Development of the training processes of the employees in accordance with the predominant strengths and weaknesses of the company
  • Effective employee engagement in the process of influencing multiple businesses beyond their expertise; thus, it is important for the company to attain a provision towards their workplace scenario, which will enable them to attain more specificity towards the attainment of accomplishments and goals that are being propagated


On the other hand, as per commented by Lee (2015), it is also important to note that, the leadership capability under the process of VUCA tends to hold an extreme significance towards the functioning of the processes and procedures that are associated with leadership management strategies (Francois et al. 2015). Furthermore, it can also be stated that, the employees of the company are directly as well as indirectly liable to the definite terms and conditions that are being projected by the company leaders in order to excel and prosper in their respective fields. Thus, in the viewpoint of Cannonet al. (2015), it can be propagated that, there are certain trends, which might turn out to be definite recommendation towards the future of the company as a pioneer of following leadership management strategies and procedures. They are as follows:

  • The company needs to focus on vertical development in order attain an effective management and promulgation processes within the premises of the company. It is to be noted that, with the propagation of vertical leadership assessment, it will be easier to address the issues and problems that are being faced by them.
  • In the viewpoint of Dinh et al. (2014), it can be stated that, the organisational leaders of the company needs to have a greater focus on the collective instead of individual leadership practices 
  • As per commented by Petrie (2014), it is to be noted that, the company needs to have the significant propagation of the effective innovative practices that needs to be implemented in order to attain significance towards the ultimate negotiations


Conclusion 

Therefore, it can be concluded by stating the fact that, the facet of strategic leadership along with leadership management plays a significant role in the effective determination of the managerial potential in order to express the strategic vision of an organisation. On the other hand, it can also be said that, strategic leadership and leadership management can also be defined and referred as the utilisation of strategy in employee management. In the context of Qatar Multitech, it can be propagated that, with the implementation of significant leadership management strategies and processes, it will be convenient for them to understand the relevance of it in the global market perspective. However, with the changing environment propagated by VUCA, it can be propagated that, the rapid change in the business processes is in consistent need of a proper leadership and management strategy that needs to be promulgated in order to attain the maximisation of profit in the organisations and companies.

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