Manage Personal Work Priorities And Professional Development Assessment 1 Answer

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Question :

BSBWOR501 Manage personal work priorities and professional development

Performance objective

The candidate will demonstrate the ability to establish personal work goals. The candidate will also demonstrate the ability to set and meet work priorities.

Assessment description

You are a Store Manager for Australian Hardware. Using the position description provided by the Chief Operating Officer, Mary Chu (played by your assessor), you will set work goals and prioritise work goals. You will then develop two work plans to achieve two work goals. You are required to keep a journal containing your reflections on and explanation of the process of managing work priorities.


  1. Review your position description and the Australian Hardware simulated organisation business plans, business goals, policies and procedures. In your journal, provide a list of the organisation’s policies, procedures and plans
  2. Based on your position description (and following the Australian Hardware simulated organisation’s business plans, goals, and applicable policies and procedures), establish four to five goals (including both personal and team goals).

In your journal, describe how and why you established goals. Explain the value of personal and team goal-setting in an organisation.

  1. Develop KPIs to measure performance related to work goals. In your journal, describe:
  2. How the KPIs will be used to measure goal-related performance.
  3. How you will maintain performance under varying conditions and contingencies. Give specific examples.
  4. How, given your own personal strengths and weaknesses, you will capitalise on or minimise the effect of these personal traits in your work plans.
  5. Consider a range of activities to advance work goals. Prioritise possible activities. Choose two work goals to develop work plans for. In your journal, describe the process you undertook to prioritise the activities. Describe competing demands and how you plan to manage these to achieve goals.
  6. Referring to the template provided in Appendix 1 as an example, use Microsoft Word to develop two work plans to achieve the two goals you have prioritised. In your journal, describe the process of developing your plans to manage work priorities. Describe how you have used the plans to manage time efficiently.

In your journal, describe:

  1. How you will ensure you serve as a positive role model through work planning and organisation. Give examples. Describe how your work plans serve as examples to follow in the simulated organisation.
  2. How you will maintain appropriate work–life balance, manage stress and maintain health.
  3. Submit your position description, work plans and journal to the Chief Operating Officer, Mary Chu (played by your assessor) as per the specifications below. Ensure you keep a copy of all work submitted for your records.


You must provide:

  • a position description
  • two work plans produced using Microsoft Word
  • a journal.

Your assessor will be looking for evidence of:

  • use of literacy skills to interpret written job descriptions, business plans, policies and procedures, etc
  • use of organisational skills to set and achieve priorities
  • application of principles and techniques of performance measurement:
    • identification of personal behaviour to assist in managing work priorities and

work–life balance

  • goal setting
  • time management
  • application of organisational policy, plans or procedures to setting or planning the achievement of work goals
  • application of knowledge of work practices to improve personal performance.
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Answer :


1) Review position description and business goal, policies, plan and procedures of Australian hardware simulated business:

Position description:

The position description for a store manager is carrying put financial performance. Monitoring the individual performance of employees is another responsibility. Another role is following the guidelines for performance management during carrying out tasks that are related to performance management. Recording the reviews about the performance is another roles and responsibilities of the store manager. Providing coaching to the employees throughout review and offering access regarding training and development are other roles and responsibilities. Tracking the performances of employees and identifying their need for training. Offering proper training, support and opportunity of development to the employees is my responsibilities in organisation..  Recording organisational sales daily is other position description. Observing performance (financial) of organisation and defining strategy to improve economic conditions 

Business goal:

  • To increase profit and sales revenue
  • To increase market share and maintain superior product quality
  • To establish reputation as environmentally and socially responsible company

Business plan:

Location: the location of the business is significant cities in Australia

Ownership: Public company


The suppliers of the organisation are ACE consultants, Coffeeville, Australian timber yards etcetera

Products and services: timber, hardware, paint, housewares, outdoor, and garden

Inventory: Inventory of each of the warehouses the responsibility of the general manager

Trading hours: every day 6 to 8 

Communication channel: Face book or email

Payment types: Cash, credit and debit cards, EFTPOS

Business procedures and policies:

Different policies and procedures that are followed by Australian hardware simulated business are shown below:

Anti-discrimination policyTo make a complaint:
  • Tell offender that their behaviour is unwelcome
  • If this discrimination persists then contact the senior manager
Receive complain:
  • Considering the complaint seriously
  • Taking notes in complainant’s word
  • Asking the complainant for detailed story
Investigate complaint:
  • Advise the alleged harasser about the result of the investigation 
  • Keep records of the investigation
  • If resolving problems is not possible then the issue needs to be escalated to higher management
Performance appraisal and remuneration policyThe basic salary needs to be evaluated based on the job. performance appraisal needs to be conducted on a six-monthly basis 
Performance management policyFor doing a performance review, it is essential in following annual discussion, documentation and a follow-up discussion which is the six-month basis
Disciplinary policyThe manager of Australian hardware will provide advice to the employees if there will be any shortfall in performance
If the employee gets a warning verbally, then managers should make a note of it
If a warning is provided in written mode, then the manager must document it and give a clear explanation to the employee.

2) Establish four to five goals:

My personal and professional goals are shown below:

Own goal:

  • To improve my relationship making skill so that I can identify the need of employees and arrange training for the employee
  • To enhance the IT-related skill of improving the record-keeping and maintaining communication with the customers

Team goal:

  • To improve my performance as a team member so that I can contribute to improving the profitability of my organisation.
  • To explore the talents of the employees for developing and maintaining better quality products

It is necessary for developing these team and individual goal because it can help me in securing a better organisational performance. Moreover, it is also helpful for me in securing a better position in my organisation. Personal goal setting is useful for an employee in improving the individual performance that helps them in providing an excellent contribution to achieve organisational goal and achieve a better career progression. On the other hand, setting a team goal is highly effective in improving group performance that secure 

3) a) Use of KPI in measuring goal-related performance:

A key performance indicator is the measurements or the quantifiable metrics that are related to the specific attributes of success, which reflects the performance. Therefore, with the help of KPI, it is possible to measure the achievement of goals (Todorović et al. 2015). For securing KPI to have the maximum value, KPI must be quantifiable, clearly defined and very easier to measure (Buh, Kovačič & Indihar Štemberger, 2015). For measuring the goal, KPI needs to be connected with the goal of business so that it can be measured to identify performance related to the goal. The KPI of this goal is better productivity, good profitability and a better sales volume. 

b) Maintaining performance under contingencies and varying conditions:

For maintaining performance under different circumstance, Australian hardware needs to be more responded and adaptable to perform the change. For achieving this, Australian hardware should assess the skills among different personnel against the standard of competencies so that it can be essential in determining development plan and need. To apply the change, seeking employee’s feedback is relevant (Anand & Grover, 2015). For the change, development of the organisational competencies is significant by identifying, using and selecting the opportunities of development (Valmohammadi & Ahmadi, 2015). Achieving new skill is always essential for gaining competitive advantage.

c) Minimise the effect of personal traits in the work plan:

  • Quick learner
  • Hard worker
  • Perfectionists
  • Adjustable to situations
  • Nervousness
  • Like to apply own decision without consult
  • Improve organisational result
  • Improve self-efficiencies
  • Ineffective team working

Quick learning capability is helpful to learn a new skill which can quickly achieve a personal goal. Hard-working ability can secure the achievement of a particular goal more efficiently. As I am adjustable in varying environment, therefore, it can helps me in gaining practical skills for achieving my goal (personal). However, nervousness can create difficulties in concentration that destroy the efficiencies in securing own goal. Application of own decision can develop issues in forming a teamwork that forms problems in achieving the team goal. 

4) A range of activities in advancing the work goals:

For advancing the first two work-related goal (personal), more practice is essential. Additionally, conducts some course to improve own efficiencies are also important. Receiving training from the organisation and applying proper time management strategy is necessary for achieving the goals. Therefore two different work goals are to conduct practice and to learn a range of knowledge by doing various courses. For prioritising the activity, the best possible strategy has been selected to secure the achievement of goals. In order to achieve the goal, the goal will be clearly defined. After that, different activities to achieve the goal will be identified, and then time will be allocated to achieve the goal. After that, the activities associated with a goal will be performed for goal achievement.

5) Two work plans for making the two goals:

For attaining the work goal, I have taken different initiatives. For applying those initiatives, a better time management strategy has been used by me so that all the necessary tasks completed within the decided time. I have managed the work priorities with the help of proper time management. In order to achieve the work goal, I have first developed a clear focus. After that, I have developed a task list, which is dynamic. For attaining the work goal, I have segmented the goal into different parts and then focus on the activities that have a higher value. I have allocated more time for activities that have a higher value. Less time has been allocated to activities with lesser value. I have limited my capacity to perform multi-tasking and minimised interruptions in achieving my goal.

6) a) Positive role model through organisation and work planning:

As a store manager, I need to establish a positive role model image in front of employees for securing their effective performance. At first, I brainstorm every required task and then identify the specific task which I must perform. After that, I perform prioritisation on the tasks that are more important to play it first. I involve myself in setting a timetable that is more realistic so that every job can be performed well. I remove some potential distractions which are not crucial in performing my job. As an example of my work planning, I can say that for resolving workplace conflicts, I first develop a training strategy for the employees and offer them the training about diversification and discrimination. After that, I provide advice to my employees to resolve conflict among them and show the highest performance. 

b) Ways to maintain work-life balance:

For reducing stress, I will always manage my time and complete my tasks within the allocated time so that it can create lesser stress on me. For maintaining the balance, I prioritise my tasks based on its value and then structure time. I take sufficient breaks to reduce stress and use my annual holidays so that I can spend time with family. At the end of the day, I perform a self-analysis to identify what’s gone wrong so that I can correct it. For conducting a meeting, I use technology because it is a time saver. The balance can be maintained by plotting personal time for self (Deery & Jago, 2015). I have achieved the balance by sticking to the work hours more effectively so that it can be utilised entirely.