MBA502 Emotional Intelligence and Diversity: Reflection Paper Assignment 1 Answer
A professional should have proper knowledge and skills to be successful in his/her field of expertise. Such knowledge and skills may be related to the technical, managerial or any other expertise necessary for smooth and efficient completion of various job and professional responsibilities. However, along with such expertise a successful professional should focus on the factor of emotional and cultural intelligence that helps in working along with the team and group members in an effective and productive manner. The ability of an individual to assess oneself for judging the way of professional behaviour is terms as emotional intelligence and the awareness about practices and beliefs of all employees while functioning is known as cultural intelligence.
Emotional Intelligence, cultural intelligence and diversity
The Johari window model works as an information-procession tool, representing the feelings, attitudes, skills, views, motivation and intentions of individuals. It helps to reveal the behaviour of an individual within a group or in relation to a team (Berland, 2017). The regions or quadrants of Johari window represents various areas and help the individual to identify self-knowledge and skills that are unknown to the person but known to his/her peers and colleagues (Anthony, 2016).
Therefore, Johari window model is an efficient tool to analyse and understand an individual’s strengths and weaknesses. I am using this model to explore my personal and my friends’ perspective about my level of emotional intelligence and cultural intelligence. The four quadrants of Johari window namely, open, blind, hidden and unknown help in defining the qualities of an individual. My friends and me were aware of the qualities defined in the open quadrant. My friends knew the qualities defined in blind quadrant but I was unaware of these qualities. Further, I knew the hidden quadrant qualities and the unknown quadrant informed me about the qualities identified during the tests.
Open Quadrant: the results of the EQ test shown that I am a logical person with proper awareness about my strengths and weaknesses (Appendix 2). I am regular in working on my assessments; goes well with my team members in various group activities and at the same time manage my emotions too. I consider myself good at communication and cooperation; my friends also reported the same making my personality free of mistrust and conflicts. I rate my self-awareness to be 6, self-management skills to be 4, social awareness as 6 and relationship management as 7 (Appendix 1). This makes it clear that I hold an average degree of self-awareness and social awareness by remaining aware and sympathetic toward local practices, beliefs and cultural practices of my peers. However, I consider myself weak at self-management creating issues of stress and mismanagement of my responsibilities.
Blind: My friend considers me as a sympathetic and trustworthy person and rates my self-awareness 4 as self-management as 5, social-awareness to be 6, and relationship-management to be 4. My other friend rated me as self-awareness score of 5, self-management as 4, social-awareness as 6, and relationship-management as 7. This shows that I need to focus on self-management skills and improve my self-awareness to increase the open area. My friends do consider me good at relationship-management but not too effective in self-management, as I tend to express my views in a harsh manner and fail to keep disruptive emotions and impulses under control.
Hidden Self: My score from EQ test clarifies that I am pretty good at self-confidence and my friends provide similar results also. I may not be excellent in people skills and this may be because I fail to disclose personal feelings and information with my peers and colleagues. The fear of being judged makes me hold back the hidden feelings and information. I must create a more open space by sharing work and performance related information that will reduce the degree of confusion and misunderstandings with my peers. The EQ test scores given by my friends are near to my personal test scores making it clear that I need to work on my self-management and people skills.
Unknown: The results of my relationship-management skills were surprising for me as my friends consider me good at this particular skill. Despite of being less self-aware and loosing self-control at several instances, I got the rating on this factor as 7 by one of my friends. However, my other friend rates me 4 at this factor making me vulnerable at times where I may fail to respect or sympathize with the beliefs and cultural values of my peers.
Analysis of My Strengths and Weaknesses
The test provides a clear picture of my strengths like that of relationship-management and social awareness. I realised that these strengths can help me improve my sympathetic attitude towards cultural values of beliefs of my peers. At the same time the activity made be aware of my weaknesses in terms of self-awareness and self-management. I should focus on improving these areas by ensuring self-control in different situations and opening up to share more knowledge and information with my peers. As my friends consider me trustworthy, its easy for me to take help of my friends and improve upon my skills of self-management. This will help in improving my connection with colleagues and execute the tasks allocated in much efficient manner. I was completely unaware of my strength in relationship-management and the way it can help me to maintain a healthy relationship with people around me. However, it is possible only when I can focus on self-control and reduce my vulnerabilities and improving my soft-skills, empathy while working on interpersonal development.
Reflect on competencies to be developed for improved functioning
In order to work as an asset for an organization, it is important that every employee ensures a continuous development of skills. The competencies existing already must be developed to increase the productivity and working on weaknesses is necessary to ensure overall development of the individual as well as the organization (Koca et al., 2009). My primary focus is on working on my weaknesses to ensure any low EQ levels does not become a barrier to my professional advancement. As already discussed there is a need to work upon my interpersonal development and improve my relationship with ‘self’ and ‘others’ as well. It is necessary that I learn proper way of disclosing information and avoid causing any emotional upset while caring for needs, beliefs and culture of others in the group or team. This can be achieve through the process of self-actualization and remaining focused on improving my abilities of self-discovery along with mutual enlightenment leading to increase of open areas (Larson, 2017).
Through the tests and analysis under Johari window, it was possible to identify my capabilities and areas that need improvement to improvement my emotional intelligence and cultural intelligence. It is not easy to work on some specific areas and create more open space as per the Johari window and maintaining my strengths while giving more importance to self-control, social awareness, being sympathetic to values and beliefs of others and going well with my group members.