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MGT603 Systems Thinking: Assessment 1 Answer


Subject Code and Title MGT603 Systems Thinking Assessment

Part A Proposal Individual (500 words) 

Part B :Critique Individual (250 words) 

Individual/Group Individual 

Length Part A: One original post (500 words) Part B: Critique (250 words per follow up post) 

Learning Outcomes a) Critically evaluate the paradigms of Systems Thinking conceptualisation and its application to contemporary business issues Submission 


Systems Thinking requires you to take a holistic view of the world we live in and the organisations we work with. This assessment has been prescribed to appraise students’ ability to think holistically and generate discussion around recognising and understanding organisational operations using a Systems Thinking lens. The assessment will broaden your knowledge of and appreciation for using a different approach to look for and solve problems faced by managers in contemporary organisations.

This assessment has been designed to

• Appraise your ability to academically research and evaluate paradigms of Systems Thinking conceptualisation and apply to contemporary business issues. • You are expected to utilise the literature provided in Modules 1 to 3.1 in your analysis and discussion, and are required to apply critical thinking, presenting multi-sided findings. • Successful completion of this assessment will help you to further understand Systems Thinking in a practical context. It will also help you to maintain currency in the increasingly changing industry.

Guidelines There are two (2) parts to Assessment 1. For an acceptable result, you will complete Part A and Part B of the Assessment. Using the Assessment 1 Discussion Forum provided, students are required to Part A: Proposal Individual (500 words)

Instructions: Identify a local or global organisation that is currently facing significant issues and critically analyse how a Systems Thinking approach can assist in making optimal decisions. For example:

You are working as operations manager in a company of your choice. This company has been in business for almost 10 years and is now being confronted with many operational issues related to inventory management. Sometimes there is excess stock and other times shortage of the inventory that are hearting the bottom line performance of the company. In addition to that new competitors and demand from customers to deliver faster and cheaper require organization a different approach rather than just solving the inventory problems. 

Or  You are working in XYZ bank in your home country that has been struggling with significant loss of customers to competitors. To overcome the problem, the bank has introduced an incentive system for its employees to bring in new customers.

Once you have chosen your organisation and connected issue you are then required to prepare and post in the Assessment 1 Discussion Forum at least one (1) original post identifying intended or unintended consequences on various stakeholders of their chosen organisation and then recommend/propose alternative policies/procedures using Systems Thinking approach to help overcome the problem. Key points to consider in your initial post:

 Your proposal should be holistic  You must include reference to Systems Thinking literature  Consider using Systems Thinking tools such as Rich Picture and CATWOE etc.

Students are also required to provide a brief rationale of why it is important to use Systems Thinking and relevant tools and techniques to solve the identified organisational problem to minimise adverse consequences

Please ensure your original posts are in the discussion forum by the end of Module 2 (week 4) 

Referencing: It is essential that you use appropriate APA style for citing and referencing research. Please see more information on referencing here

Part B: Critique Individual (250 words)

Instructions: Each student is required to critique an original post (Part A) of two (2) peers. Your Critique should include commentary on  Whether the original post is holistic. Please identify missing components, if any, and provide constructive feedback.  Have all plausible consequences been identified?  Have Systems Thinking tools been used and used properly? Please provide a critique on these tools and there use in solving the problem identified. Please ensure your critique posts are in the discussion forum by the end of Module 3 (week 5) 



Part A: Proposal individual

What is system thinking?

The concept of system thinking can be considered as an aspect, which has a broader understanding. It can be stated as a way in which the world is looking at the hierarchy of system that all connect in some sort of manner. The interconnecting of the worldview of approach a different process of problem solving can be implemented (Monasterolo et al., 2016). The main working concept, which is related to the system thinking, can be related to the widening of the views to observe the area, which is related to the problem. 

Organization and problem 

The organization, which is undertaken in the post, is the DIVVY, which is located in Chicago. The organization in the context of operation had lost different types of customers due to the factor of service, which is given, from the end of the organization. This can be considered as one of the issues which directly resulted in the struggling of the business and mismatch between the communication area. This problem was prevailing in the working of DIVVY in the past few years, which directly affected the competitive gain of the organization. 

Problem-solving using System thinking

The concept of hierarchy, which is related to the system thinking approach, was implemented within the working of the organization. The hierarchy structure in the working of the organization, which sits above each of the bicycle, which is then connected to each of the bicycles which are observed as a subsystem in relation to the DIVVY. Both the system in the context of working of the DIVVY and each of the bicycles are directly connected but they are not present in the same system, which can be related as a tool (Roychoudhury, Shepardson & Hirsch, 2017). This can be considered as one of the mitigation plans, which are implemented using the concept of system thinking. The approach in the concept made the working of the organization more appropriate which directly helped them overcome the problem, which is, related to the customer engagement factor. On the other hand, it can be stated here that the DIVVY organization creates direct revenue for the city, which was one of the factors linked to the promotion of the organization, which can be observed as a subsystem of the state revenue department. 

The worldview concept, which is related to the working of the organization, can be stated to be extended infinitely but when the concept of “system thinking” is taken into consideration relating to the factor of problem solving there are certain boundaries, which can be stated in the context (Nordby et al., 2016). The main area of the boundary in the sector is related to how many hierarchical systems are considered in the working of the organization. 

Rich picture

Rich Picture


(SOURCE: Created by author)


The concept of system thinking which was introduced in the section of the working of the DIVVY was a step of problem solving which directly included the factor of management skills and leadership. Each of the factors of system thinking can be considered to be playing an important role in the section of providing a mitigation aspect to the problem-solving area. 

Part B: Critique Individual

The post, which is made, can be considered very much holistic due to the factor that it directly involves a problem-solving area which is related to the context of operation of an organization. In the area of working it can be seen the hierarchy; an aspect of problem solving is one of the main tools which is implemented which can work properly for the point of view of the organization (Tripto et al., 2018). In this context, it can be stated that alteration in the problem of working which removes the problem area can be done quite easily with the implementation of system thinking. The problem detection is another important factor, which should be focused in the domain.

One of the important factors, which can be stated here, is that system thinking tools for the aspect of problem solving cannot be applied to the entire situation due to the complexity of cost and time. In the area of the case study of the DIVVY, it can be considered that the fundamental constants, which are related to the problem-solving area, were related to the managing of the people and the use of technology, which would be removing the problem area in working. 

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