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Microsoft Surface: Applications and Impact on restaurant


Details of Subject
QualificationBSB61015 Advanced Diploma of Leadership and Management
Subject NameOrganisational Change

Details of Unit(s) of competency
Unit Code (s) and NamesBSBINN601 Lead and manage organisational change


Purpose of the Assessment
The purpose of this assessment is to assess the student in the following learning outcomes:Competent 
(C)
Not Yet Competent
(NYC)
analyse and interpret information about the organisation’s internal and external environment and consult with stakeholders to identify requirements and opportunities for changes that support organisational objectives 

prioritise opportunities for changes with input from managers

develop a change management project plan for the priority changes incorporating resource requirements, risk management  and timelines

develop strategies to communicate or educate the changes and embed them

obtain approvals and agree reporting protocols with relevant managers and implement the plan including addressing barriers to change

review and evaluate the change management project plan and modify as needed to achieve objectives

explain the change management process or cycle and strategies for communicating change 

explain how organisational behaviour & the external environment can impact on change strategies 

describe the components of a change management project plan

list potential barriers  to change and explain possible strategies to address barriers

Assessment/evidence gathering conditions
Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student can only achieve competence when all assessment components listed under “Purpose of the assessment” section are recorded as competent. Your trainer will give you feedback after the completion of each assessmentA student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
Resources required for this Assessment
Computer with relevant software applications and access to internet
Weekly eLearning notes relevant to the tasks/questions
Instructions for Students
Please read the following instructions carefully
  • This assessment has to be completed      In class    At home
  • The assessment is to be completed according to the instructions given by your assessor.
  • Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within two weeks of the assessment due date. All other feedback will be provided by the end of the term.
  • Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency. 
  • If you are not sure about any aspects of this assessment, please ask for clarification from your assessor.
  • Please refer to the College re-assessment for more information (Student Handbook).


CHANGE ANALYSIS & PRESENTATION 

There are two parts in this assessment. Part A should include the analysis and Part B should include presentation with slides attached. 


PART A - CHANGE ANALYSIS (60%)

ORGANISATIONAL CONTEXT

Computer company Microsoft have developed some of their technologies for businesses and are now marketing their new ‘multi-touch, multi user’ Microsoft Surface device to industry clients. Your organisation is an imaginary restaurant near the Surfers Paradise beach and you are the general manager of the restaurant. Your restaurant has 200 seating capacity and specialised in seafood and grill menus. You have 20 waiters and 4 shift managers that are rostered in a week. 


ASSESSMENT REQUIRMENTS

In this assessment you are to complete and answer the following points in your own words.

Suggested word count: 2000 words however this is a benchmark only

  • Research the benefits and applications for this new technology online via the web address provided below.

https://www.microsoft.com/surface/en-au

http://www.forbes.com/sites/marcwebertobias/2013/04/05/why-you-want-the-microsoft-surface-pro-and-why-you-dont/#127275f076aa

https://blog.proud-geek.com/2007/06/01/ordering-at-a-restaurant-using-your-tables-surface/

https://news.microsoft.com/2007/05/29/microsoft-launches-new-product-category-surface-computing-comes-to-life-in-restaurants-hotels-retail-locations-and-casino-resorts/

http://www.menusifu.com/microsoft-surface-package/

  • Consider the impact on your restaurant wait staff, kitchen staff and the business in general, if you are to introduce this technology for dines in customers.
  • You can assume for this assessment that the new technology would be embedded within the tables in the restaurants and customers would be able to order and pay for their meals, using their credit card, without leaving their seats.
  • Why might your restaurant implement new technology such as Microsoft Surface; what benefits would they gain?
  • What resistance to this change would you expect from:
    1. The restaurant owners
    2. All employees
    3. Customers
  • Using the ‘Kotter 8-Step Change Model’ discuss some strategies your restaurant could use to reduce the conflict and uncertainty a change liked this could bring to the company.

REPORTING INSTRUCTIONS

  1. The analysis and strategy demonstrates a knowledge and understanding of relevant change management or industry theory. 
  2. Evidence of the components of the assessment criteria table is included in the report. Address the assessment criteria components in your report.
  3. The strategy is incisive and includes a concise, relevant treatment of the issues and addresses the assessment criteria. 
  4. The strategy critically discusses and analyses the topic, range statement, performance criteria and foundation skills of the unit descriptor 
  5. All sources are referenced consistently and comprehensively using the recommended referencing system as prescribed in the subject description/outline. 
  6. Overall presentation is professional including spell and grammar checked judicious use of headings, font size, layout etc.

PART B – CHANGE PROJECT COMMUNICATION AND PRESENTATION (40%)

Assume you trainer is the owner of the restaurant and your class mates as the employees of the restaurant. You may also need to assume that your employees include front staff members and kitchen staff members.


Prepare a 15 slide PowerPoint presentation to communicate and justify the change project and change management strategies you have developed to introduce the new Microsoft Surface in your restaurant to automate the whole process. As mentioned, you change project will automate not just the customer ordering and transactions but also your inventory/pantry ordering to your suppliers.

Your presentation should address the components of the Assessment Criteria table.

ASSESSMENT CRITERIA (for trainer use only)


Assessment Criteria Competent (C)Not Yet Competent (NYC)
analyse and interpret information about the organisation’s internal and external environment and consult with stakeholders to identify requirements and opportunities for changes that support organisational objectives 



prioritise opportunities for changes with input from managers



develop a change management project plan for the priority changes incorporating resource requirements, risk management  and timelines



develop strategies to communicate or educate the changes and embed them



obtain approvals and agree reporting protocols with relevant managers and implement the plan including addressing barriers to change



review and evaluate the change management project plan and modify as needed to achieve objectives



explain the change management process or cycle and strategies for communicating change 



explain how organisational behaviour & the external environment can impact on change strategies 



describe the components of a change management project plan



list potential barriers  to change and explain possible strategies to address barriers




Answer

ORGANISATIONAL CHANGE

PART A- CHANGE ANALYSIS

Organizational Context

Introduction

The assignment mainly presents a greater picture of the different benefits and applications of a fictional restaurant company that is chosen in this scenario. In the organisational context of Microsoft, newer technologies are developed on a greater front for the well-being of their businesses. They have been proficient in the process of marketing different innovative aspects of "multi-touch, multi-user devices namely, Microsoft Surface to the targeted industrial clients. Thus, the research study has taken into account the technological applications and its subsequent benefits with respect to the impact on the restaurant staffs. The functional parameters of the manager of the restaurant have been clearly demonstrated for the implementation and application of the effective technology i.e. Microsoft Surface which is chosen in this particular scenario of study.

Benefits and applications those are undertaken for the newer technological implications in case of the restaurant chosen

With context to the advent of Surface Pro, Microsoft has gained rapid inbounds in the long run implications of the technological scenario of the company. It has benefited the practitioners of businesses and the customers when it comes to enhancing the productivity of the company. This has been clearly evident of the varied applications that are provided by Microsoft which can help in ascertaining the various traditional barriers and overcoming steps in order to eradicate them in the long run implications of business processes. The concerned managerial bodies are taking innovative steps in order to deal with the needs and grievances of its target customers. Thus, the gap that is arising between the various technological barriers and target customers can be reduced by unveiling the technological aspect of Microsoft Surface. Nevertheless, the consumers will get an upper hand which would help them in carrying out various interactive activities with Microsoft surface in the hotel industry (Vijaya, 2016)

The devices of Microsoft Surface are creating a considerable impact in the process of ascertaining the different revolutions in the modern world scenario. This can help to upgrade the technological implications in the much more digitised manner. Thus, it created further inroads for the purpose of gaining a competitive advantage in the modern business technology. The surface computing methodologies that are undertaken by Microsoft with context to an imaginary restaurant that is taken in this particular context of study has caused beneficial aspects which are underlined as follows:

1. Multi-user: Various points of computing that are recognised in this scenario pointed out the various aspect of study. The typical touch screens are coming up nowadays in the long run implications of the business scenario. This can help the waiters and  other restaurant staffs, about which it is talked of in this scenario  to use this kind of technology so as to make the delivery process must faster and compatible (Derks & Desai, 2014).  

2. Multi-touch: This feature for multi-touch aspects can go on par with that of the surface computing procedures can lead to the huge beneficial possibility as far as the business environment is concerned. Thus, the device of Microsoft operations has gained a substantial popularity over the interface of traditional users. This thing has really ascertained the level of efficiency of the restaurant staffs in this particular assessment of study.

3. Direct interaction: The digital informations that are undertaken can cause major beneficial factors in the contemporary digital world. The way of interaction has gained a greater degree of popularity as digital information can be achieved by mere gesture and touch without the application of any type of hardware of the system such as keyboard and mouses. The way of direct interaction has really impacted the digitalised system and thereby lead to greater level of effectiveness in the long run implications of the business scenario (Ballakur et al. 2017)

Impact of digitalization and technological implications on the staff members of the restaurant 

The introduction and implementation of Microsoft surface computing in the organisational procedure of the restaurant can be effective in bringing out positive and effective changes for the betterment of the organisation (Simeone, Chong, Sas & Gellersen, 2015). The staffs who are functioning in the restaurant have more or less benefited in one way or the other. Moreover, the technology that is implemented in this particular field of study has inculcated newer ways in order to interact with the different pieces of information that can serve the customers well in the long run future implications of the business scenario. This has improved the greater level of innovativeness and collaborativeness, which persuaded the customers to avail the services. This technology of Microsoft computing processes that help in dining prospects for the customers that can help in analysing the different implications of the businesses (Hartmann, Wilson, Benko & Morris, 2016).  

Practical application of the technologies that are developed which can help the restaurant and the customers

The marketing implications that are determined for the renowned IT firm Microsoft has gained major implications in the long-run implications of the functioning system of businesses. One such newer technology that can be implemented in this prospect of study concerning the technology of Microsoft Surface device can cause a greater level of innovativeness. The critical implications that could be analysed determined the interactive technological aspects (Everard, Kim & Lee, 2016). The usage of tabletop tablets has mastered the act of providing valuable data for the restaurants and at the same time enhanced the experiences of the diners of the restaurant on a wide scale. The application of Android devices has also taken the entertainment industry to a newer level (Zises & Scipioni, 2018). The application of interaction technology on a higher scale has hugely created a greater revolution in the era of information technology (Ramasamy et al. 2016). Thus, Kodisoft that can be the propounder of interactive technology helps the customers in the greater way as they can order and pay for the meals with the help of the credit cards without getting out of their seats. The application of Kodisoft has done wonders to the customers and the restaurants that are taken in this particular context of the study.     

Beneficial aspects of Microsoft Surface to the restaurant

The discovery of Microsoft Surface by the renowned company Microsoft can eradicate the traditional barriers between the technological innovations and the people. Thus, the incorporation of Microsoft Surface can be useful for causing dynamic revolutions with the respect to the technological benevolence in the larger picture of the organisation (Knyazev, Choporova, Mitkov, Pavelyev & Volodkin, 2015). The usage of tabloid has also been prevalent in the restaurant industry on a greater scale.  Thus, Microsoft Surface has created newest strides which compliance with the process of creating digital innovations. The ordering and delivery systems for the restaurant can gain a greater degree of competitiveness, which helped them to maintain a greater foothold in the long- run implications of the business.

On the other hand, the effective application of Microsoft Surface has introduced people with that of the digitalised and modern technologies (Aaronson et al. 2016). This has enhanced the degree of efficiency, entertainment procedure and made the task much more enjoyable. Thus, the consumers can create a greater level of interactive procedures with the Microsoft surface in the hotels. Thus, the usage of Microsoft surface has been quite proactive in analysing the various set of differentiation policies between the real world and the visual world as far as the digital intricacies of the business uncertainties is concerned.

The various implications that are reflected in the technological aspect of Microsoft Surface are deemed as the major consequential evidence that can be beneficial for the company. This can go on par with that of the predetermined objectives keeping into account the perspective of the customers.

Resistance to the changes 

i) The restaurant owners: The different resistance to the changes in technological innovations that are undertaken can cause positive change in the minds of the restaurant owners. It has improved the level of efficiency and effectivity in the long run businesses of the restaurant industry. The profitability of the restaurant has taken a greater rise in the market scenario of the business proceedings. The significance of IT industry thus contributed towards the well being of the restaurant company as a whole. The business operations of the company has expanded to a greater level. The restaurant that is specialised in grill menus and seafood has been ascertained in this prospect.   

ii) All employees:  The changes that are developed can be proved beneficial in respect of the functional parameters of the businesses. The Microsoft company has produced a tablet which has been readily used by the employees to make the business process much efficient and smoother (Zulkifly, Izzat, Mohd Zahari & Suhaimi, 2015).

iii) Customers: The customers who are readily using the services of the restaurant has been primarily benefited as a consequence of introduction of technological aspects. As a result of which, the degree of customer loyalty has been enhanced to a considerable level in the long run. Thus, the resistance to the changes at the time of introduction of digital innovation has been improving on a greater front keeping in pace with the recent technological implications of businesses. Henceforth, the technological innovations that are developed has led to greater prospect as far as the business functioning system of the restaurant is considered in this particular segment of study. 

Discussion of strategies of Kotter 8 Step Change Model in context of providing benefit to the restaurant

The change management theory that could be implemented for dealing with the different conflict situation and uncertainty can be addressed with the help of Kotler 8 Step Change model. Thus, the changes that are to be made is for the goodwill of the restaurant that can directly or indirectly impact the shareholders and stakeholders of the restaurant that is taken in this scenario. 

Thus, the modifications that could be applied in order to effect positive changes in the restaurant are determined as follows;

i) Creation of a sense of urgency for dealing with the changes in the restaurant:

ii) Formation of a coalition

iii) Forming a vision for the restaurant

iv) Communication of the vision to its employees

v)  Eradicating the barriers of change

vi)   Creating wins on the short-term basis 

vii) Building different aspects to initiate the change process in the restaurant

viii) Incorporating the changes that determined in the organisational culture and functioning system of the restaurant

Conclusion

The project analysis is generally indulged into evaluating the positive aspects of  Microsoft Surface device and assessing its contribution towards the restaurant industry. A realistic evidences is presented in this 

Part B- CHANGE PROJECT COMMUNICATION AND PRESENTATION

The change project and management strategies that are implemented as a development of Microsoft surface in the restaurant have been quite fascinating. This has been featured mainly by the usage of surface pro processes by the restaurant. The sophisticated hardware has been produced by Microsoft has been the best solution for upgrading the technological aspects for the restaurant (Sulaiman, Bin Mahmood, Khan & Madni, 2015).

Thus, the effective application of the newer product category that has been launched by Microsoft namely Surface computing has been a major revolution in this particular domain of study. The employees of the restaurant that include the staff members of the office and the kitchen have been impacted mostly in a positive manner. This has been in association with that of the strategies of change management that have been clearly dealt in the Kotter 8 step model has been quite effective. Hence, it is a proven fact that the strategies of change management have impacted the overall functioning system of the managerial prospects. The delivery of the food by the restaurant has been made much smoother by the effective use of the change management project plan.The change management process for strategies that are implemented has been evident in accordance with the technological inventions concerning the restaurant. The suppliers can be benefited as a result of proper management and ordering of pantry and inventory. The related day to day transactions of the business for this restaurant can be effectively conducted by the usage of change project management strategies that are related to this aspect. 

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