|Details of Subject|
CHANGE ANALYSIS & PRESENTATION
There are two parts in this assessment. Part A should include the analysis and Part B should include presentation with slides attached.
PART A - CHANGE ANALYSIS (60%)
Computer company Microsoft have developed some of their technologies for businesses and are now marketing their new ‘multi-touch, multi user’ Microsoft Surface device to industry clients. Your organisation is an imaginary restaurant near the Surfers Paradise beach and you are the general manager of the restaurant. Your restaurant has 200 seating capacity and specialised in seafood and grill menus. You have 20 waiters and 4 shift managers that are rostered in a week.
In this assessment you are to complete and answer the following points in your own words.
Suggested word count: 2000 words however this is a benchmark only
PART B – CHANGE PROJECT COMMUNICATION AND PRESENTATION (40%)
Assume you trainer is the owner of the restaurant and your class mates as the employees of the restaurant. You may also need to assume that your employees include front staff members and kitchen staff members.
Prepare a 15 slide PowerPoint presentation to communicate and justify the change project and change management strategies you have developed to introduce the new Microsoft Surface in your restaurant to automate the whole process. As mentioned, you change project will automate not just the customer ordering and transactions but also your inventory/pantry ordering to your suppliers.
Your presentation should address the components of the Assessment Criteria table.
ASSESSMENT CRITERIA (for trainer use only)
PART A- CHANGE ANALYSIS
The assignment mainly presents a greater picture of the different benefits and applications of a fictional restaurant company that is chosen in this scenario. In the organisational context of Microsoft, newer technologies are developed on a greater front for the well-being of their businesses. They have been proficient in the process of marketing different innovative aspects of "multi-touch, multi-user devices namely, Microsoft Surface to the targeted industrial clients. Thus, the research study has taken into account the technological applications and its subsequent benefits with respect to the impact on the restaurant staffs. The functional parameters of the manager of the restaurant have been clearly demonstrated for the implementation and application of the effective technology i.e. Microsoft Surface which is chosen in this particular scenario of study.
Benefits and applications those are undertaken for the newer technological implications in case of the restaurant chosen
With context to the advent of Surface Pro, Microsoft has gained rapid inbounds in the long run implications of the technological scenario of the company. It has benefited the practitioners of businesses and the customers when it comes to enhancing the productivity of the company. This has been clearly evident of the varied applications that are provided by Microsoft which can help in ascertaining the various traditional barriers and overcoming steps in order to eradicate them in the long run implications of business processes. The concerned managerial bodies are taking innovative steps in order to deal with the needs and grievances of its target customers. Thus, the gap that is arising between the various technological barriers and target customers can be reduced by unveiling the technological aspect of Microsoft Surface. Nevertheless, the consumers will get an upper hand which would help them in carrying out various interactive activities with Microsoft surface in the hotel industry (Vijaya, 2016).
The devices of Microsoft Surface are creating a considerable impact in the process of ascertaining the different revolutions in the modern world scenario. This can help to upgrade the technological implications in the much more digitised manner. Thus, it created further inroads for the purpose of gaining a competitive advantage in the modern business technology. The surface computing methodologies that are undertaken by Microsoft with context to an imaginary restaurant that is taken in this particular context of study has caused beneficial aspects which are underlined as follows:
1. Multi-user: Various points of computing that are recognised in this scenario pointed out the various aspect of study. The typical touch screens are coming up nowadays in the long run implications of the business scenario. This can help the waiters and other restaurant staffs, about which it is talked of in this scenario to use this kind of technology so as to make the delivery process must faster and compatible (Derks & Desai, 2014).
2. Multi-touch: This feature for multi-touch aspects can go on par with that of the surface computing procedures can lead to the huge beneficial possibility as far as the business environment is concerned. Thus, the device of Microsoft operations has gained a substantial popularity over the interface of traditional users. This thing has really ascertained the level of efficiency of the restaurant staffs in this particular assessment of study.
3. Direct interaction: The digital informations that are undertaken can cause major beneficial factors in the contemporary digital world. The way of interaction has gained a greater degree of popularity as digital information can be achieved by mere gesture and touch without the application of any type of hardware of the system such as keyboard and mouses. The way of direct interaction has really impacted the digitalised system and thereby lead to greater level of effectiveness in the long run implications of the business scenario (Ballakur et al. 2017).
Impact of digitalization and technological implications on the staff members of the restaurant
The introduction and implementation of Microsoft surface computing in the organisational procedure of the restaurant can be effective in bringing out positive and effective changes for the betterment of the organisation (Simeone, Chong, Sas & Gellersen, 2015). The staffs who are functioning in the restaurant have more or less benefited in one way or the other. Moreover, the technology that is implemented in this particular field of study has inculcated newer ways in order to interact with the different pieces of information that can serve the customers well in the long run future implications of the business scenario. This has improved the greater level of innovativeness and collaborativeness, which persuaded the customers to avail the services. This technology of Microsoft computing processes that help in dining prospects for the customers that can help in analysing the different implications of the businesses (Hartmann, Wilson, Benko & Morris, 2016).
Practical application of the technologies that are developed which can help the restaurant and the customers
The marketing implications that are determined for the renowned IT firm Microsoft has gained major implications in the long-run implications of the functioning system of businesses. One such newer technology that can be implemented in this prospect of study concerning the technology of Microsoft Surface device can cause a greater level of innovativeness. The critical implications that could be analysed determined the interactive technological aspects (Everard, Kim & Lee, 2016). The usage of tabletop tablets has mastered the act of providing valuable data for the restaurants and at the same time enhanced the experiences of the diners of the restaurant on a wide scale. The application of Android devices has also taken the entertainment industry to a newer level (Zises & Scipioni, 2018). The application of interaction technology on a higher scale has hugely created a greater revolution in the era of information technology (Ramasamy et al. 2016). Thus, Kodisoft that can be the propounder of interactive technology helps the customers in the greater way as they can order and pay for the meals with the help of the credit cards without getting out of their seats. The application of Kodisoft has done wonders to the customers and the restaurants that are taken in this particular context of the study.
Beneficial aspects of Microsoft Surface to the restaurant
The discovery of Microsoft Surface by the renowned company Microsoft can eradicate the traditional barriers between the technological innovations and the people. Thus, the incorporation of Microsoft Surface can be useful for causing dynamic revolutions with the respect to the technological benevolence in the larger picture of the organisation (Knyazev, Choporova, Mitkov, Pavelyev & Volodkin, 2015). The usage of tabloid has also been prevalent in the restaurant industry on a greater scale. Thus, Microsoft Surface has created newest strides which compliance with the process of creating digital innovations. The ordering and delivery systems for the restaurant can gain a greater degree of competitiveness, which helped them to maintain a greater foothold in the long- run implications of the business.
On the other hand, the effective application of Microsoft Surface has introduced people with that of the digitalised and modern technologies (Aaronson et al. 2016). This has enhanced the degree of efficiency, entertainment procedure and made the task much more enjoyable. Thus, the consumers can create a greater level of interactive procedures with the Microsoft surface in the hotels. Thus, the usage of Microsoft surface has been quite proactive in analysing the various set of differentiation policies between the real world and the visual world as far as the digital intricacies of the business uncertainties is concerned.
The various implications that are reflected in the technological aspect of Microsoft Surface are deemed as the major consequential evidence that can be beneficial for the company. This can go on par with that of the predetermined objectives keeping into account the perspective of the customers.
Resistance to the changes
i) The restaurant owners: The different resistance to the changes in technological innovations that are undertaken can cause positive change in the minds of the restaurant owners. It has improved the level of efficiency and effectivity in the long run businesses of the restaurant industry. The profitability of the restaurant has taken a greater rise in the market scenario of the business proceedings. The significance of IT industry thus contributed towards the well being of the restaurant company as a whole. The business operations of the company has expanded to a greater level. The restaurant that is specialised in grill menus and seafood has been ascertained in this prospect.
ii) All employees: The changes that are developed can be proved beneficial in respect of the functional parameters of the businesses. The Microsoft company has produced a tablet which has been readily used by the employees to make the business process much efficient and smoother (Zulkifly, Izzat, Mohd Zahari & Suhaimi, 2015).
iii) Customers: The customers who are readily using the services of the restaurant has been primarily benefited as a consequence of introduction of technological aspects. As a result of which, the degree of customer loyalty has been enhanced to a considerable level in the long run. Thus, the resistance to the changes at the time of introduction of digital innovation has been improving on a greater front keeping in pace with the recent technological implications of businesses. Henceforth, the technological innovations that are developed has led to greater prospect as far as the business functioning system of the restaurant is considered in this particular segment of study.
Discussion of strategies of Kotter 8 Step Change Model in context of providing benefit to the restaurant
The change management theory that could be implemented for dealing with the different conflict situation and uncertainty can be addressed with the help of Kotler 8 Step Change model. Thus, the changes that are to be made is for the goodwill of the restaurant that can directly or indirectly impact the shareholders and stakeholders of the restaurant that is taken in this scenario.
Thus, the modifications that could be applied in order to effect positive changes in the restaurant are determined as follows;
i) Creation of a sense of urgency for dealing with the changes in the restaurant:
ii) Formation of a coalition
iii) Forming a vision for the restaurant
iv) Communication of the vision to its employees
v) Eradicating the barriers of change
vi) Creating wins on the short-term basis
vii) Building different aspects to initiate the change process in the restaurant
viii) Incorporating the changes that determined in the organisational culture and functioning system of the restaurant
The project analysis is generally indulged into evaluating the positive aspects of Microsoft Surface device and assessing its contribution towards the restaurant industry. A realistic evidences is presented in this
Part B- CHANGE PROJECT COMMUNICATION AND PRESENTATION
The change project and management strategies that are implemented as a development of Microsoft surface in the restaurant have been quite fascinating. This has been featured mainly by the usage of surface pro processes by the restaurant. The sophisticated hardware has been produced by Microsoft has been the best solution for upgrading the technological aspects for the restaurant (Sulaiman, Bin Mahmood, Khan & Madni, 2015).
Thus, the effective application of the newer product category that has been launched by Microsoft namely Surface computing has been a major revolution in this particular domain of study. The employees of the restaurant that include the staff members of the office and the kitchen have been impacted mostly in a positive manner. This has been in association with that of the strategies of change management that have been clearly dealt in the Kotter 8 step model has been quite effective. Hence, it is a proven fact that the strategies of change management have impacted the overall functioning system of the managerial prospects. The delivery of the food by the restaurant has been made much smoother by the effective use of the change management project plan.The change management process for strategies that are implemented has been evident in accordance with the technological inventions concerning the restaurant. The suppliers can be benefited as a result of proper management and ordering of pantry and inventory. The related day to day transactions of the business for this restaurant can be effectively conducted by the usage of change project management strategies that are related to this aspect.