Minimizing the Language Barrier When Communicating With Clients
MINIMISING THE LANGUAGE BARRIER WHEN COMMUNICATING WITH CLIENTS
In order to provide individualised care for patients, it is important to effectively understand the issues encountered by patients. In this context, it is important to ensure significant level of communication, which poses to be a difficulty in case the patient is a non-English speaker. Hence, in the present research paper, the two areas that have been considered include minimisation of language barrier and provide assistance in improving communication skill with patients. It is highly essential to overcome this problem in order to provide effective individualised care. The present study will diagnose ways for improving the communication with clients of non-English speakers. In order to conduct the research, a proper investigation on associates of hospital is necessary.
Communication possess to be a critical aspect for providing effective nursing care since it is the major way of acquiring understanding regarding the requirements of the patients. Moreover, in order to relieve them from their ailments, it is important to convey the importance of the provided treatments and the other necessary requirements to ensure treatment success. Therefore, it is essentially important that focus is rendered on reducing language barriers within communication and thereby improve the quality of services being provided. Hence, the reasons for the selection of the topic included improving the quality of nursing practice and enhancing the knowledge regarding the potential communication barriers that tend to be associated while communicating with non-English speakers.
- Can a proper communication tool be helpful for minimising the barrier of language occurred between nurses and the clients?
To find out the proper communication tool for decreasing the language barriers
|S- Specific||Communication tools have the potential of providing the required assistance in facilitating communication between nurses and non-English speaking patients.|
|M- Measurable||The level of ease achieved in communicating with non-English speaking individuals can be considered to be a measurable criterion.|
|A- Attainable||Maintenance of weekly report regarding the performance level of the communication tool can aid in judging the effectiveness of the tool in reducing communication barrier.|
|R- Relevance||Non-English speakers need significant level of assistance in conveying their opinion along with understanding|
|T- Timeframe||4-6 months|
Interlinking with another discipline
The research is conducted to make sure that there is a free language barrier environment within the hospital. The present study can be effectively interlinked with communication psychology. The communication tool can be helpful to find out ways that can be helped for minimising the language problem faced by nurses and emergency physicians while handling any Non-English speaking patients. In ability to convey information tend to create negative psychological impact. Hence, the context of communication psychology can be benefited from the present research study. Moreover, there are types of language barriers and thus the proper use of a communication tool is highly beneficial. The proper selection of communication tool can be helpful for building a strong relationship between clients and nurses. Nurses will be helped by the communication tools for performing their daily jobs.
Listing of Sources
Two listing sources are as follows:
Data collection method
In order to get the result, there is a requirement of highlighting the appropriate method which can be helpful to find out the relevance for proper analysis. Hence, for the collection of data, there is the use of literature review. The literature review is selected because it is highly helpful to showcase the importance of the previous research regarding the language barriers occurred in a hospital. Apart from the literature review, the selection of a systematic approach is done because it helps to collect the data which are relevant to the research questions.
Statement of Objective
The objective of the study is to identify and analyse the communication tool which can be helpful for minimising the language barriers.
According to Hsieh (2015), the facility of using professional interpreters in healthcare settings is an underutilised aspect. The perception regarding the benefits of having professional interpreters present in the premises still remains unclear. On the other hand, the opinions of Zamanzadeh et al. (2014) reflect that nurse patient communication tend to be influence by a multitude of factors and hence require attention in order to facilitate communication. In the view of Fatahi et al. (2015), incomplete information in radiology request form poses to be significant issue in communication between radiologist and clinicians. It has the potential to increase costs associated workflow. According to Lum et al. (2015), proficiency of English language is a critical aspect and has presented the challenges that are encountered in relation to oral communication using English language.
The opinions of Hsieh (2015) are presented in relation to the use of professional interpreters in healthcare settings and the factors that influence the process of choice. It has significance in being utilised as a communication tools for reduction of language barrier. Hence, it has close relevance to the present research topic and this therefore included in the present study. On the other hand, the view of Zamanzadeh et al. (2014) demonstrates the factors that can help for influencing communication between clients and nurses and hence can be considered for inclusion. It is due to the fact that in order to mitigate language barriers it is important to have knowledge regarding factors that impact the communication process. The findings of Fatahi et al. (2015) does not hold any relevance to the present study since the context of communication is between radiologists and clinicians in written format and is therefore subjected to exclusion. The views of Lum et al. (2015) highlights the importance of English proficiency for nurses which is not the issue identified in the present research context and hence is excluded.
The findings of Hsieh (2015) reflect that selection of interpreters is significantly dependent on alliances of care along with the objectives related to therapeutic context. Moreover, functional complexity and impact on time are also considered vital. On the other, the views of Zamanzadeh et al. (2014) reflect that there are potentially three factors that tend to impact communication between nurses and patients. It includes culture that prevails within the care environment and patient-centred approach. These factors can also be deemed to be significant in the context of current study.
Based on the analysis that has been undertaken, it can be stated that the studies conducted by Hsieh (2015) and Zamanzadeh et al. (2014) has demonstrated significant relevance to the current study and hence have been subjected to inclusion. On the contrary, the study of Fatahi et al. (2015) and Lum et al. (2015) have been excluded since relevance to the present research study cannot be established.
Discussion regarding Relevance
The work of Hsieh (2015) has rendered focus on the utilisation of professional interpreter in the care environment and the various factors that tend to influence the choice of interpreter. The present research study focuses on identifying a communication tool that is capable of reducing language barriers while nurses communicate with non-English patients. Hence, role of professional interpreter holds significance and knowledge regarding influential factors are also important.
|Hsieh, E.,||(2015)||Not just “getting by”: factors influencing providers’ choice of interpreters.||Selection of interpreters tends to dependent on alliances of care in association with the therapeutic objectives.|
|Zamanzadeh, V., Rassouli, M., Abbaszadeh, A., Nikanfar, A., Alavi-Majd, H. and Ghahramanian, A.,||(2014)||Factors influencing communication between the patients with cancer and their nurses in oncology wards.||Culture that prevails within the care environment along with patient-centred approach tends to be a vital factor in influencing communication between nurses and patients.|
Prioritisation of Information
The above presented summary, it can be stated that the articles by Hsieh (2015) and Zamanzadeh et al. (2014) have demonstrated relevance and hence is being considered for completing the remaining of the article.
Comparison of two articles
Hsieh, E., (2015). Not just “getting by”: factors influencing providers’ choice of interpreters. Journal of general internal medicine, 30(1), pp.75-82.
Zamanzadeh, V., Rassouli, M., Abbaszadeh, A., Nikanfar, A., Alavi-Majd, H. and Ghahramanian, A., (2014). Factors influencing communication between the patients with cancer and their nurses in oncology wards. Indian journal of palliative care, 20(1), pp.12-20.
|Study findings||Factors such as alliances of care as well as the therapeutic objectives tend to be the factors taken into consideration while selecting professional interpreters.||Nurses should provide a proper training regarding communicating with the patients.|
|Strength of study||Audio recorded interview||The study minimises the barrier of communication in the aspect of cancer patients only.|
|Relevance to objectives||Provides precise answer to the research topic||The study is less relevant to the objectives of the topic of the essay.|
|Reliability||Diversity in sample size ensure comprehensive acquisition of data||The study is less reliable.|
|Validity||Comparative analysis using three coding phases||The study is only valid regarding the cancer patient.|
|Benefits||Highlights the importance of professional interpreter in care environment and factors that impact the choice of interpreter.||Findings of the study will benefit cancer patient to communicate with their attendant nurse.|
|Risks||Interpreter availability has not been considered||There is no risk regarding the information of the study|
|Feasibility associated with information||Specificity regarding interpreter characteristics aid in determining effective of communication tool.||Based on the findings of this study, nurses can be provided with proper training to properly and carefully communicate with the patients.|
|Conclusions||It can be concluded that interpreter can pose to be a significant communication facilitator tool for reduction of communication barrier. In addition the knowledge regarding potential communication barrier can also be a significant support.|
The research is based on the service of the patient's who are basically belonging to a non English background. An effective way regarding communication between nurses and patients should be established as misunderstanding can happen due to lack of seriousness among the parties. Hence, it can be concluded interpreter can be deem to be a significant option while considering the context of utilising a communication in order to reduce language barrier for facilitation of communication. Moreover, knowledge regarding the factors that needs to be considered while making the choice is also crucial along with information regarding communication barriers.
Impact of Conclusion
During communication with patients nurses should be attentive. The lack of communication increase risk of committing error regarding the medication and it leads to a complications. The prescriptions are also written in English; hence it is difficult to understand for those who do not know English. However, a proper training to nurses regarding communication can decrease the risk of committing error by patients. Language barrier is affecting negatively almost every health care system. Moreover a primary care unit of bilingual staff along with professional interpreters will decrease the error in medicating and treatment of patients. Professional interpreter is capable of conveying the exact information without the meaning lost in translation. Hence, it can result in providing improved level of service by the nurses. Therefore, these factors will affect patient's satisfaction as well as the safety of the patient. It will improve communication skill between patients and physicians. However, only the language barriers do not always affecting the medical error, though they can be account for more cautious treatment as well.
Utilization of information at workplace
The knowledge of communication barrier aids in minimising the issue by hiring bilingual staffs, and it improvement of service can be ensured in terms of saving the time, minimizing error in communication, this is the proper way to diagnosis. The strategy is to have a professional interpreter in the hospital during the communication, there can be a universal language codes which is known to both the parties. The hospital should have taken care of the thing that the written language which is provided by the doctors is understandable to the patients. Above all, the nurses should be more patient and concern with the clients. They should also try to carefully understand the issues and problems faced by the patients.
Being a nurse it is very difficult to face this kind of challenges while communicating with a non English patient. By handling this kind of patients I have learnt how to make them understand the treatment details. Regarding the medicine and test they cannot understand the language most of the time. That is why it affects our hospital’s reputation. Till now no mortality record has been recorded in this hospital for the communication gap. I tried my best to communicate with patients in their comfortable language but it is not possible all the time to communicate in regional languages. It is due to the fact that support of professional interpreter can provide me the necessary support in developing individualised care for the patient along with ensuring patient satisfaction.
Scope of further research
There have been a number of scopes for the further research in this area.
- To investigate the mortality recorded in a hospital due to the communication gap.
- To investigate whether the written prescription are understand by the patient's.