Answer :

Introduction:

In this highly competitive market, it is important for the manager to develop them continuously so they can guide their sub-ordinates effectively to achieve highly productive organisation. The main purpose of this assignment is to understand the requirements that any managers are required to make them competent with the competitive business environment. This assignment mainly describes a personal development plan for the managers by which they can develop their existing skills.

Task A:

1. Compare and contrast different management style:

Organisations have some managers whose tasks are to manage the organisation. The main role of any managers is to handle different situation in the organisation according to the style of the management (Wart, 2013). By comparing the management style of two different g\hospitality based organisation Marriott hotel and Hilton hotel it can be said that the management of the Hilton hotel mainly follow the strict administration for their employees that all of the employees need to follow to save their employment in the organisation. On the other hand, the management of the Marriott hotel follow an effective and flexible administration for their employee that helps them to work in the friendly working environment (Iiste.org, 2016). The effective management style in the premises of Marriott hotel helps the employee to provide their opinion to all of the organisation strategy that motivates employee in highest extent.

As stated by Thomas (2012), there are several management style that are followed by the management of any organisation are autocratic, democratic, transformational, transactional, Laissez faire etcetera. Among those management styles, the management style of the Hilton hotel are fall under the category of autocratic management style. Under this style, the management mainly takes all of the decisions and expects that the sub-ordinate of the firm will follow the decision of the management (Yukl, 2011). In case of Marriott hotel, they mainly follow participative and transformational leadership style. By applying the democratic leadership style, the management of Marriott hotel provides the opportunity to employee to state their own opinion in the decision making process of organisation. This management style is extensively effective to generate highly productive human resource because this management style motivates employee in highest extent (Egri and Herman, 2010). Along with that, by applying the transformational leadership style in the organisation, the managers mainly works with the subordinate employee for the identification of the required change, creation of vision and execution of the change in company.

1.2 Characteristic of the leadership of a manager in the hospitality organisation:

Leader is the person who is followed by a set of employee in a firm because that person has the effective capability to handle the situation and the individual also directs all of the people to achieve certain goal in any firm (Turner and Müller, 2015). Therefore, in order to be a leader  it is mandatory to earn faith from the sub-ordinates, along with that, a leader should have some extraordinary capability that differentiate them from another people in the company. For being an effective leader, it is required to have the below mentioned characteristics:

• A leader in Marriott hotel must consider the people as the first priority and they need to develop some strategy that can motivate those employees
• Leader in the Marriott hotel must have the capability to express their own vision to the other people that are under them (Turner and Cochrane, 2013). For facilitating this, the leader in Marriott hotel must have concise and clear communication capability.
• It is mandatory for the leader to be honest ion nature because without honesty it is very difficult to achieve the trust of others. 
• Every leader in the Marriott hotel must have a good work related ethics and they must keep all of their promises as well as their commitments that they made to the sub-ordinate employees in the company.
• It has been observed that any person who is positive as well as cheerful in nature is more likely to put their effort in organisation (Burke et al. 2012). Therefore, leaders in the firm must have the capability to create a positive attitude among the people that are under their supervision.
• Decision that any leaders generally takes should not be too simple always, it is important that the decisions must be creative in nature.
• A leader should have a good sense of humour and they must be well capable to inspire their sub-ordinate employee. 

1.3 Evaluation of the communication process within company:

Marriott hotel creates an efficient and open communication culture in their organisation and here the management do not provide the preferences based on the organisational hierarchy. The management of hotel creates that work culture where the sub-ordinates can easily meet the higher level manager if it is required (Sveiby, 2011). Management of Marriott hotel provides equal opportunity to every employee and takes the viewpoint of the employee. After understanding the viewpoint, if they have observed that it is effective for the growth of hotel then they add that view in their organisation.

The Marriott hotel encourages their employee to communicate with the verbal communication method. However, in every hospitality based organisation, non-verbal communication method is important. All of the employee in the hotel have an effective body language, tone of voice, posture Electra so they can effectively communicate the customers (Myers and Sadaghiani, 2010). They follow the verbal communication method other than any formal communication method because they think that this communication method creates less amount of redundancy in company. The management of the Marriott hotel also arrange the video conferencing and business meetings for creating an effective communication with employee. However, through this communication strategy they mainly communicate the higher level staff (Shapiro and Nieman-Gonder, 2012).

1.4analyses of the organisational change and culture in the selected business:

As stated by Ruekert (2012), every organisation has their own and individuals set of the rules that they mainly set by considering their organisational objective. The culture among two different hospitality based organisation can never be the same. In the Marriott hotel, the core value of the firm is considered the employee as the assets rather than liability. They like to put their employees in the place of first preferences and then they embrace changes, acts with the reliability and pursue the excellence so they can achieve the competitive advantage. The management of the firm is very effective to motivate their staff and they generates that kind of culture for their worker by which they can learn different new things and gets different effective opportunity to progress the development of their career (Chand and Katou, 2011). This culture describe that the hotel Marriott provides an effective value to their employees so that it can lead to a productive organisation. The hotel ids also effective to provide an effective training to the junior employees so they can face every challenge associated with a business. The hotel Marriott implements changes in the organisation through different innovative way so it can create less amount of resistance from the employees. For implementing change in organisation they mainly involve the employees in the decision making process so they can understand the necessity of change. In this change implementation process, the senior level manager always ensures that all of the low level employees are always guided with the updated information regarding the change (Jones et al. 2013). After the implementation of the change they also provide some effective training to their staff so they can cope with the changes very easily.

3.1 Strategies by which any organisation can motivate and lead the team to reach the agreed goals:

The main objective of the hotel Marriott is preference, profitability and the growth. The below mentioned ways can motivate and lead the team and helps to accomplish the objectives:

• For achieving the objectives of the organisation, it is important for the organisation to articulate their vision statements with the team so they can get a clear level of understanding regarding the creation of opportunity and understand the expectation of the firm.
• After that, they must arrange an interactive session for the team members where they will be able to express their perception and the experiences. 
• Next it is important for them to allot the individual targets to the team members, along with that, it is required to assign the individual responsibilities to each of the team member.
• Then the manager must arrange an appropriate training session for their employees of the Marriott hotel so they can understand the duties that they need to perform in the team (Chiang and Jang, 2011).
• After that, the manager must inform the staff regarding the incentive schemes and different types of constraints regarding the performance appraisal techniques of company.
• Next, the low and middle level manager of Marriot must observe the performance of the employees very closely and they need to provide proper feedback to the employee based on their current performance so they can increase their effectiveness (Lee-Ross, 2012).
• After this step, the manager of the firm must provide the perception to the employees that the productivity of the company is entirely dependent upon the hard work of staff so they can be encouraged to provide more effort.
• The manager must interact with the employees to make them understand how they should interact with the customers to make them fully satisfied
• For the achievement of the organisational objective, the manager must make them always available for the employees so they can contact the manager regularly and resolve different challenges.

3.2 Justification of the managerial decisions that are made to support for the achievement of the agreed objectives and the goals and the recommendations for the improvements:

Main aim of the hotel Marriott is to gain the bigger customer base by creating huge revenue. For gaining this objective in this highly competitive market, it is important for the managers to make several decisions (Ladkin and Riley, 2011). While achieving a high level profit as output, the manager must not maximise the profit level of the Marriott hotel. The management of Marriott must ignore the fixed costs while making different decisions regarding the maximisation of profit. For generating the pre-determined amount of profit, there firm must provide effective service to the customers for which the employees should have effective customer serving skills. Therefore, the manager must make good decision regarding the strategy of training by which the employees can achieve an effective customer service skill. 

The service in the Marriott hotel can be emphasised by controlling all of the cost that are unnecessary for the company. It is also important for the manager to apply the innovative services in the firm so that the customers can differentiate their services from the rival organisation (Harris and Watkins, 2012). For the improvement of the services the company must provide home like feeling to customers and they must provide some special offer to customers such as arrangement of events for the children or newly wedded couple, couple pass for restaurants and providing some discounts to lucky customers Electra. The mangers must also make effective decisions to improve the customer service by providing effective remuneration and incentives to the customers. For the enhancement in customer service, the organisation must provide autonomy to the staff in case of providing customer services. 

Task B:

2.1 Assessment of the own performance regarding the management skills:

As i have an effective experience in the hospitality based organisation so i have an effective set of customer service skills, which helps me to satisfy the objective and gaols of the organisation for which i am currently working. The own performance regarding the management skills can be understood by the following table:

Table 1: Assessment of own performance

(Source: Created by author)

2.2 Analysis of the weaknesses, opportunities, weaknesses and threats:

Table 2: Own SWOT analysis

(Source: Created by author)

2.3 Prioritise and set the target and objective for the development of own potential:

For the development of the own potential, it is very much important for any professional to develop set and prioritise their own objective. As stated by Ruekert (2012), prioritisation of the goal can help any individual to achieve the goal within the time and it helps to achieve all of the goals. The objective regarding the development of own potential of mine is as follows:

Table 3: Objective and time frame

(Source: Created by author)

4.1 Explanation of how personal and the managerial skills can support the career development:

Ambition in the career:

BTEC HND helps me to achieve different managerial skills that helped me to be a competent HR manager in the organisation where i work. I am continuing this course because i want to achieve a promotion in the organisation. As i am working in a organisation so after doing this course i will joint my organisation. After doing this course up to two years I want to do job in the organisation where I am now. However, after 3 years I want to change my company so i can increase my career more effectively. After 5 year I want to see myself in the senior most managers in the best hospitality based organisation in the UK.

Work experience:

Right now I am currently working as a senior HR manager in one of the leading hospitality based organisation in the UK. I have started my career as the junior HR manager two years ago. Therefore, I have an effective skill to manage the employees with more effectiveness. 

Current status of the employment:

Yes, right now I am working as the full time employee in a renowned hospitality based organisation.

Profile regarding the work related skills:

I offer my employer the strong interpersonal and communication skills so i can act as the bridge among the employee and employer. I also offer huge administrative along with the information technology regarding skills so I can create more productivity in the organisation. Along with those skills, I offer different problem solving skills, relationship building skills, team working skills etcetera. Moreover, i have an effective knowledge regarding the recruitment and selection, screening, making relationship with the employee, scheduling and on boarding. I provide a competent and competent workforce to the organisation by offering those skills to the organisation.

How the work related skills can helps me to be the manager:

By offering the team working skills i create a good team in my organisation and encourage them to achieve the organisational objective so the productivity of the organisation can be increased. Along with that, by showing my reliability to my organisation I can generate an efficient and loyal employee base that will be effective to handle the conflict by them. Moreover, my computer related skills helped me a lot to track the employee of the organisation and help to maintain the human resource in the organisation. All of the above mentioned strategy helped me to be a manager in my organisation. 

4.2 Development plan:

Conclusion:

This assignment provides an effective skill regarding the management style and communication method in the organisation that is important to achieve highly efficient human resources. This assignment provides a deep insight regarding the personal development. It is concluded from the above description that in order to achieve the loyal and efficient human resource, it is very much important for any organisation to have an effective manager who must have the capability to grow themselves day by day.