Policies for WHS Management System
Part A - Report
Business operations are inclusive of providing adequate care to the workers under the Work Health and Safety (WHS) norms. In Australia, business companies are found to have the primary duty of care concerning WHS. Working in a retail store can be hazardous, especially when the worker is young and new to the job. As retail sector is undergoing a great deal of change, workers need to adapt to the changes as quickly possible and in this regard, attention to health and safety is specifically important (Azizul and Jain, 2013). From the capacity of a retail store (groceries and mechanical devices) manager in an Australian State branch, it has been asked to take care of Work Health and Safety System of the organization for a temporary period of time. In this report, the WHS management has been discussed and elaborated upon.
Body of Discussion
One of the major responsibilities of the store manager, especially in charge of Work Health and Safety Management (WHSM) is to inform the team about the policy and procedures in regard to Work Health and Safety and emergency procedures in order to ensure workers’ safety and also to avoid any sort of mishap or accident (Kniesner and Leeth, 2012).
Another concern is to ensure access for the team members to the store OH&S/WHS policy and procedures. This is important because the individuals involved in the store operations must be aware of the safety norms in order to be protected from any sort of harm within the store (Hogan and Foster, 2013). Hazard identification is necessary in this regard because that would be helpful in ensuring safety from the hazardous scenario.
Persons conducting a business or undertaking (PCBUs) need to ensure the workers’ health and safety as far as it is reasonably practicable alongside others such as visitors (Hogan and Foster, 2013). Workers’ compensation insurance should be there because it tends to cover payments to workers for any lost wages in case of their inability to work on account of ill health or sudden injury. Moreover, medical costs as well as rehabilitation expenses are covered also in order to help the workers return to work as soon as possible – both in case of ill health or injury at workplace (Hsiao, 2014).
Occupational Health and Safety Act 2004 and Work Health and Safety Act 2012 are the basic acts of workplace safety that must be followed by every business company in order to secure the utmost safety for the respective workers and to ensure their protection from any plausible harms (Friend and Kohn, 2018). The Work Health and Safety Regulation 2012, Occupational Health and Safety Regulations 2017 should be consulted as well to be acquainted with the specified norms and provisions of workplace safety to be well-prepared ahead of any incident and to ensure generation protection (Friend and Kohn, 2018).
Working in a retail store can expose the workers to various different hazards inclusive of violence from customers, lifting loads, sprains and strains (largely from repetitive and hurried work), slips, trips, falls, stress, coming in contact with dangerous equipment, hazards associated with moving and storing goods, moving vehicles in the area of delivery, working unsocial hours, sexual harassment, bullying and others (Hsiao, 2014).
Retail store workings are largely inclusive of warehousing, stock distribution and pricing, customer service and check-out operation, cleaning and last but not the least – administration. The workers should be guided in every plausible way to ensure they work accordingly and manage to tackle any sort of difficulties related to workplace safety and health management (Hogan and Foster, 2013). Senior managers should be informed by the immediate store managers regarding any sort of gap or incidents related to WHS.
Display tables for clothing may have sharp edges and workers need to be aware of the situations in order to not cause any accident that may hurt them or damage the company property (Kniesner and Leeth, 2012). It should be checked that workers are not overburdened with work in terms of continued long working hours or excessive pressure in shifting duties. The interaction between customers and employees should be monitored as well to ensure no negativity is exchanged which can later affect the psychological health of the workers largely (Bentley et al. 2014).
Mechanical aids and trolleys should be provided to those working with heavy loads and moving heavy objects. Training must be given regarding how to handle and store hazardous goods, maintain a balance between safe working and working in danger, i.e. to lift objects, move objects, (safety would be compromised in situations involving managing heavy workloads without prior knowledge and idea) and perform the necessary store work in order to maintain a secure working environment (Goode et al. 2014). Securing storage is an important thing to be done in the retail store WHS management for it should be looked into that storage of materials should not ever become a hazardous provision. Required elements such as bags, containers, bundles etc. need to be stored neatly in terms of stacking, blocking, interlocking as well as limiting in height to ensure their stability (Zanko and Dawson, 2012). It should be looked into whether the equipments are secure against sliding or collapse because that can cause accidents which are absolutely undesirable in workplace safety setting. In case of the usage of mechanical handling equipments, sufficient safe clearances should be allowed whereas permanent aisles and passageways shall be appropriately marked (Goode et al. 2014).
The workers need to be conveyed clear and accurate information regarding identification of hazards as well as risk control procedures (Glendon et al. 2016). Be it the existent members or the new employees – WHS/OHS information must be provided and explained to all in order to help them equip themselves with necessary knowledge which can be applied in terms of emergency.
The members should be well aware of the issues and related outcomes of the issues in relation to the store policies. Specified general guidelines need to be mapped out for employees to help them achieve the business objectives in a more planned, effective and detailed way (Zanko and Dawson, 2012). Business hours and store hours should be explained in order to ensure best possible result from the employees. In this way, the workers would be aware of the norms and regulations and would engage in working safely.
It can be concluded that Work Health and Safety Management (WHMS) should be prioritized in businesses and retail stores are no exception to this. How the workers can be effectively conveyed the necessary information regarding WHS under the specified Acts and regulations have been effectively mentioned in this research work. It is important to ensure utmost safety to the workers and their health should be taken care of within the working environment as well to not just aid to the effectiveness of business functionality, but also to showcase that workforce is the best asset of any business in any given situation. Risks involved in the retail business are not always so well-controlled and therefore precautions are important. The points mentioned in the research work are certainly necessary for both implementation as well as development of WHS in the store concerned.
Part B – Questions and Answers
- An office map has been provided with the rooms i.e. Reception, Office, and Kitchen, Shower/Toilets, Carers’ Room, First Aid Room and Photocopy room. If you click any of those, it will expand to its sub-category and if you go further it will lead you to table where the Objects, Hazards and Possible Control have shown. Select any one room from the website and workout what are the sub-categories and descriptions provided (Objects, Related Hazards and Possible Controls to avoid them). Now analyze and describe whether all these are followed or not at your workplace. (Not more than 250 words)
The room which has been selected in the current context is storage room of the workplace. Storage rooms are the places with the most amounts of amounts and therefore, certain risks are also there. However, in order to curb the risks of the hazards in the storage room, the workplace follows a number of steps such as opening one cabinet at a time to avoid hitting of people. Moreover, ladders are also used for lifting high objects. The heavy objects are lifted through lifting objects. Henceforth, from all these factors it can be stated that the workplace maintains the safety of people in the storage room.
- Provide a brief description of the relevant WHS Acts, regulations, and codes of practice, standards followed at your workplace? (Not more than 200 words)
The WHS acts and regulations provide a basic guideline to the organizations which they need to abide by for the maintenance of health and safety in the workplace. The WHS act states about the basic duty of care that people have towards other people. Henceforth, the people in the workplace are entrusted with taking the right measure for ensuring the safety of the people. In the chosen workplace, the people are well trained regarding the use of equipments and materials at the workplace. Moreover, it is ensured that no object or cabinet in the office is overloaded. The people are always asked to use harness and ladders while lifting to higher places. The hazardous objects at the workplace are kept far from the working place of the people. Along with that, the WHS regulation also provides a basic guideline to the workplaces with a number of codes. The organizations must provide medical insurance facilities for the people who might face issues with safety or sustain physical injuries at the workplace. Therefore, in compliance with that, the chosen workplace also provides medical plan and insurance to the workers if they face any physical injury while working,
- Who are a PCBU and the duty of a PCBU under new Work, Health and Safety rules? How PCBUs (Person Conducting Business or Undertakings)different from an Employer? (Not more than 200 words)
PCBU stands for person conducting a business or undertaking where an individual performing business is held responsible for the maintenance of safety of the people. The difference between an employer and a PCBU worker is an employer appoints people under him. On the contrary, any individual who is associated with employment under an employer is categorized under PCBU worker. The PCBU is a category under the WHS regulations where each member of an organization who have been appointed by an employer are entrusted with maintenance of safety of other people.