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Portfolio BSBLDR803: Development of Collaborative Relationship Between Stakeholders Assessment Answer

Portfolio BSBLDR803

Develop and cultivate collaborative partnerships and relationships

Practical Activities Based 

Comprehensive Project

Important OHS Information for students

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This document, once all components have been completed, along with any relevant supporting documentation will form a Portfolio of your assessment.  The purpose of this Portfolio is to demonstrate that you have the theoretic knowledge of developing and cultivating collaborative partnerships and relationships plus the skills and abilities to lead and implement a collaborative partnership plan within an organisation.  You will demonstrate this through completion of all the assessment requirements to the mandatory standard of “BSBDLR803 Develop and cultivate collaborative partnerships and relationships”.

Components of the assessment

The assessment consists of three parts:

  • Project 1– Collaborative Partnership Plan – The development of a Collaborative Strategy which comprises five (5) distinct sub-strategies within the plan
    • Aligning Organisational Culture
    • Communication Strategy
    • Partnership Program 
    • Staff Development and Performance Strategy
    • Evaluation Strategy
  • Project 2 - Presentation – a 20-minute presentation on your Collaborative Partnership Plan 
  • Project 3 - Knowledge Questions – assessing your theoretic knowledge 

Learner Instructions

  • All the assessment components must be completed prior to submitting 
  • All supporting documentation such as power point presentation must be included within the document
  • Written work must be in your own words.  Cutting and pasting from internet or other documentation will be considered plagiarism
  • All projects and written work must be completed to business standard including
    • Appropriate style of language suitable for the business environment 
    • Business standard formatting 
    • Font size 12 point
    • Spelling and grammar checked (Australian English Dictionary)
    • Tables, graphs, diagrams formatted and embedded into document correctly
    • Word counts must be adhered to and the word count must be displayed on each document excluding headings, graphs, tables etc.  
    • Reference list must be supplied showing additional reading on the topic
    • In text referencing where applicable
  • Agreed due dates must be adhered to, no late submissions will be accepted unless negotiated at least 5 days prior to the due date.

Prior to submission 

Prior to submitting all your assessments please check your work against the competency matrix to ensure you have addressed all the criteria for each assessment.

Project 1Develop a Collaborative Partnership Plan

Learner Instructions

This project requires you to demonstrate that you have the knowledge, skills and abilities to:

  • Lead by example through strong ethical beliefs and high personal performance
  • Understand how emotional intelligence skills are essential to partnership building and a positive work environment
  • Utilise varying approaches to support collaborative partnerships
  • Develop and lead the communication strategy for various stakeholders and audiences
  • Lead the establishment of a partnership program 
  • Encourage, support and upskill staff enabling them to embrace collaborative practices
  • Generate and implement reporting systems


You are required to undertake the following activities to complete the Collaborative Partnership Plan

  • Select an organisation of your choice:

Select an organisation of your choice. It is suggested you select an organisation that you have strong industry knowledge and experience in.  You must be familiar enough with the organisation to have an understanding of the nature of their business to the extent you can identify relevant stakeholders, opportunities for collaboration and potential partnership alliances.  You may decide to choose an organisation that you have previously worked in.

  • Develop a collaborative partnership plan is a template for the development of the “Collaborative Partnership Plan” in.  The template is divided into 5 sub-strategies under the major heading of:
    • Aligning Organisational Culture
    • Communication Strategy
    • Partnership Program 
    • Staff Development and Performance Strategy
    • Evaluation Strategy

This template and headings in this document are there to guide you through developing and writing up your plan.  You must cover off on all listed topic headings and sub-headings in the template ensuring you address the performance criteria be eligible to receive a satisfactory grade. 

Your partnership plan must be comprehensive and detailed enough to demonstrate that you are able to:

  • Cultivate an organisational culture that embraces collaboration, resolves conflict, where work is allocated fairly
  • Empower staff to work independently 
  • Develop staff abilities and confidence 
  • Cultivate new and existing partnerships through detailed stakeholder analysis
  • Design innovate and engaging stakeholder engagement strategies
  • Foster mutually beneficial relationships, partnerships and collaborative communities 
  • Develop a partnership plan that incorporates legal requirements, allocation of resources
  • Produce policies and procedures relating to partnerships
  • Manage accountability through the development of reporting systems

Word Count minimum 3,000 words excluding headings and graphs and tables

You must include a reference list.

Please note this is a summary of the topic areas to cover in your project. You must refer to Attachment B the Marking Sheet AND the Competency Matrix Attachment C to ensure you address all the criteria in your report.

PROJECT 2Presentation of partnership plan 

Learner Instructions

This project is designed to demonstrate that you have the leadership skills in creating a culture of collaboration and trust.  This project is based on performance evidence which means you must demonstrate that you have the ability to lead the establishment of a partnership program. Specifically: 

  • Engage with staff and other stakeholders in establishing successful partnership and relationship
  • Establish leadership to articulate the vision, mission and values of the organisation
  • Provide leadership to establish strong partnerships, alliance and collaborative communities 

Part 1 Make a presentation

Your presentation must be professional, persuasive as well as demonstrating a strong understanding of collaboration and the requirements to build partnerships.  Your PowerPoint presentation must be of business standard and well formatted for ease of reading. Your presentation style will be of a management standard demonstrating the appropriate leadership style.  You will need a minimum of 5 slides preferably utilising the above headings with detailed notes pages.  Please make certain you cover off on all areas listed above.  The presentation slides and notes pages form part of the evidence of your assessment and need to be included when submitting your comprehensive project documentation

You must cover off on the topics outlined to gain a satisfactory grade

Organisational Vision

  1. Vision
  2. Mission
  3. Values
  4. Personal manifesto 
  5. Personal behaviours
  6. Culture that contributes to collaboration

Communication and Stakeholder Engagement Plan

Describe your processes and methods to:

  • Develop a detailed stakeholder analysis
  • Involve staff and stakeholders in decision making
  • Strategies for ongoing consultation and involvement
  • Form collaborative communities
  • Implementing a positive communication to the media, local community and stakeholders

Partnership Plan

  • Cultivate new and existing partnerships
  • Work allocation
  • Conflict resolution
  • Resource requirements
  • Write policies and procedures of organisation
  • Form partnership
  • Outcomes to be achieved from partnership
  • Performance Indicators 

Regulatory Requirements

  • Legal requirements
  • Policies and procedures and regulatory requirements
  • Reporting systems

5.Staff Development

  • Encourage and support staff to stretch themselves
  • Empower staff to work autonomously within guidelines
  • Create opportunities to measure the climate of the work environment
  • Clearly defined work roles

Please refer to the Observation Sheet located in Attachment C which details what is required regarding the content of your presentation.  Please check both the competency matrix Attachment C and the observation sheet Attachment D against your presentation to confirm that you have covered all the required competencies.

Part 2 Participate in a presentation

The second component of the presentation is your participation as a stakeholder during other presentations.  You will be required to attend all presentations and have a least one question or comment prepared for each presentation.  You will be called upon to take part in the question and answer component of each presentation. 

PROJECT 3: Supplementary Questions 

Learner Instructions

You are required to answer a series of knowledge questions which pertain to developing and cultivating partnerships and relationships, therefore this assessment is a theory-based assessment gauging your level of knowledge on the theory of building partnerships.  You will gain your understanding collaborative partnerships through attending the classes, participating and taking of notes.  You will further enhance your knowledge through adequately researching during projects 1 and 2.   These questions must be answered in your own words and must directly address the question asked in the correct context of building partnerships and relationships.  

A total word count must be included at the end of the questionnaire excluding the questions. 

Sourcing of references is required

The Questions can be found in Attachment E  

in Collaborative Business Partnerships involving New Zealand Firms, New Zealand Journal of Applied Business Research, Volume 7, number 2,pp 47-65 

Collaborative Partnership Plan 

BSB803 Develop and cultivate collaborative partnerships and relationships

Executive Summary (300 words)

To be written once project is completed)


Strategy 1:Aligning Organisational Culture 

  • Organisational leadership style and personal conduct 
  • You as a role model
  • Organisational culture that enhances collaboration
  • Emotional Intelligence 
  • Organisational transformation and the stages of change

Strategy 2:Communication Strategy

  • Develop appropriate media communications for different audiences
  • Community and/or professional stakeholder engagement project
  • Apply model of consultation and collaboration
  • Cultivate collaborative communities

(Communication strategy table format plus words

Template provided Attachment F)

Strategy 3:Partnership strategy 

Body of plan

This is a detailed plan of the partnership program and you will need to cover off on:

  • Outcomes, Relationship Building and managing conflict 
  • Clear roles, responsibilities and task allocation
  • Performance standards
  • Building partnership and collaborative communities
  • Ongoing monitoring of the partnership 
  • Address legal requirements
  • Consultative and consultative process forming public or private enterprises
  • Resourcing for partnerships
  • Develop policies and procedures for partnership (use template provided Attachment G )

Strategy 4:Staff Development and Performance Strategy

  • Encouraging and supporting staff
  • Development and Upskilling of staff capability 
  • Empowering staff
  • 360-degree feedback as a development tool

Strategy 5:Evaluation Strategy 

  • Design for reporting results against partnership outcomes (use template provided Attachment H)
  • Implement system
  • Ongoing monitoring and amendments


It is recommended that:

1.Aligning Organisational Culture
2.Communication Strategy
3.Partnership Strategy
4.Staff Development and Performance Strategy
5.Evaluation Strategy 



Executive summary

This report chiefly focuses on the activities involved in the development of collaborative relationships between the relevant stakeholders of an organisation, such as Woolworths in order to establish and maintain these beneficial relationships. It may be stated in this context that the report further explores the alignment of the organisational culture with its vision and mission statement and the statement of purpose. Furthermore, a communication strategy along with a stakeholder analysis is conducted, thereby preparing a potential effective communication plan for the conveyance of information among the stakeholders of the organisation, Woolworths. Additionally, collaboration through the development of new partnerships as well as maintaining the existing partnerships with ASC, MSC, and WWF-SA are discussed. New partnership with the delivery company Menulog is mentioned as well. The policies and procedures of the firm in accordance with the regulations and legislation are outlined. Moreover, staff development and performance analysis strategies are mentioned in this study, along with the strategies of evaluation of the performances of the staff. 360-degree feedback has been identified as an effective feedback generation tool for assessment of performance. 

Project 1


Collaborative partnerships are essential in order to trade or transact business while earning a profit. Collaboration, as well as the development of business relationships with stakeholders, enables the firm to succeed as a venture. This study aims at exploring the importance of strategies, communication, partnership and organisational culture in order to develop and maintain collaborative relationships. Woolworths is one of the largest retailers in Australia, worth approximately $593 billion in the market as is considered for this study. Studying the major strategies for maintenance and development of collaborative relationships is the purpose of this paper.  

Strategy 1: Aligning Organisational culture

Organisational leadership style and personal conduct 

Woolworths follows a hierarchical organisational structure, with an autocratic leadership style. Hence, a conventional management style leadership is established through dictating the management decisions to the staff. The employees do not participate in organisational decision-making activities. Personal conduct focuses on the leadership styles implemented on an individual level. For instance, going for a transformational or democratic leadership style may prove more productive and efficient for Woolworths.

You as a role model

Being an unconventional leader may prove effective for the management of Woolworths. This may, in turn, facilitate proper training and motivation.  

Organisational culture that enhances collaboration

The promotion of positive and diversified work culture at an organisation enhances the scope of collaboration. This, in turn, promotes productivity and efficiency among the employees, which may offer a significant stance for a partnership.  


The vision of Woolworths is to become one of the most responsible retailers in the world. 


The mission and purpose involves providing quality to the life of the consumers


The values of Woolworths are primarily dependent on the focus on the consumers. Furthermore, inspiring people, and being responsible are major values of the company. 

Emotional Intelligence 

Providing a sense of identity is one of the most crucial aspects of emotional intelligence, often implemented by leaders (Caputo and Evangelista, 2018). Additionally, the development of a sense of commitment becomes evident in the case of the employees at Woolworths. Thus it may be emphasised that productivity is enhanced through this particular model. 

Organisational transformation and the stages of change

The stages of change identified are namely, shock, fear, acceptance and transformation. Transformation is the final stage in change management, which may be addressed through thorough compliance of company policies and catering to the requirements of the stakeholders. 

Culture that contributes to the collaboration 

An organisational culture of collaboration adds to reduced conflicts, which aid to the success of Woolworths. Furthermore, a market-oriented culture would enable the firm to focus on the increased scope of profitability through collaboration with Menulog. Additionally, building collaborative capacity plays a vital role in the alignment of the organisational vision, with the developed strategies and stakeholder communication plans for maintenance of collaborative relationships (Keyton, 2017). 

Strategy 2: Communication Strategy

Community and/or professional stakeholder engagement project

The engagement of the stakeholders with community planning is one of the major aspects of the CSR strategy implemented by Woolworths. This is highlighted through the stakeholder analysis conducted in this report. 

Detailed stakeholder analysis

Stakeholder name
Contact person
Engagement strategy
CEO of Woolworths
Frequent; through meetings
MD of Woolworths
Frequent; through meetings
Staff at Woolworths
Very frequent; through meetings and training sessions
Consumers of Woolworths
Frequent; through direct contact  and online interactions through mail
Investors at Woolworths
Bank of New York as equity investor (Woolworthsgroup, 2019)
Rare; through mail
Partners of Woolworths
Jamie's Ministry of Food Australia, BP Australia, WWF-SASSI, ASC, MSC and more
Menulog (Woolworthsgroup, 2019)
Less frequent; through mail

Table 1: Stakeholder analysis

(Author’s creation)

Apply model of consultation and collaboration

The implementation of the collaborative-dependent model, as well as collaborative-interdependent consultant model, may be done. It compiles the strategy of the collaboration of individuals from various backgrounds for the resolution of issues (Calabretta and May, 2016). This is demonstrated through the partnerships with ASC, MSC, Menulog and more with Woolworths.

Effective models include: 

  • Acquisition
  • Minority Interest (ownership)
  • Joint Venture
  • Alliance
  • Franchise

Woolworths and Menulog follow an alliance model of partnership.

Cultivate collaborative communities

Collaborative communities include environmentally sustainable communities which play a vital role in the partnership with Woolworths due to its sustainability goals for organisational vision. Hence, collaboration with local communities for Health and Wellness policy as well as waste management and other policies is evident.

Develop appropriate media communications for different audiences

Message Type
Delivery Method
Message Source
Purchase behaviour; offers at the stores
Subscription emails; advertisement in stores
Weekly; monthly
Woolworths; marketing head
Progress report; annual report
Draft; email; meetings
Quarterly; biyearly 
Performance evaluation; training sessions
Meetings; direct communication
Weekly; daily 
Store Manager 
Policy changes; procedure improvements
Email, direct communication; conference

Table 2: Communication plan

(Author’s creation)

Strategy 3: Partnership strategy

Cultivate new and existing partnerships

New partnerships being predicted for Woolworths may include the collaboration with ASC, MSC, WWF-SA, Menulog and other partners involved in the concern for the environment (Woolworthsgroup, 2019). Additionally, as is mentioned in the vision for Woolworths, being responsible is the priority of the company; hence, cultivating other potentially responsible partners is undertaken.

Work allocation/ Conflict resolution

Conflict resolution can be achieved by identifying the sources of mutual interest between the firm and the potential partners. Work delegation can be performed through  

Resource requirements

Resources required are chiefly compliance with government and environmental policies, human resources and financial resources, along with the implementation of adequate strategies.

Policies and procedures of the organisation 

The policies followed in this case are:
  • Diversity policy
  • Waste management policy
  • Transformation of the supply chain 
  • Sustainable farming
  • Water management policy
  • Energy and climate change
  • Health and wellness
  • Social development policies
It becomes evident that the policies mentioned above are aimed at demonstrating the CSR strategy which Woolworths chiefly focused on. Environmental and social policies constitute a major part of the policies for the firm. 
The sustenance of the company is undertaken through the CSR strategy of the firm. 
Social, environmental and welfare to relevant stakeholder is the prime responsibility depicted through the policies
1.0  Social policy
1.1 Collaboration with local communities
1.2 Undertaking awareness for health and wellness
2.0  Environmental policy
2.1 Awareness for water, waste management
2.2 Creating climate change and sustainable farming strategies
3.0 Welfare
3.1 Social development strategies/ CSR
3.2 Diversification plans
Revision History:
Description of Changes
Requested By
Initial Release

Table 3: Policies and processes 

(Author’s creation)

Outcomes to be achieved from the partnership 

The alignment with the organisational vision is the major priority to be achieved through the targeted partnerships and alliances. 

Performance Indicators 

The development of KPIs with respect to financial, environmental and organisational context is to be undertaken. For instance, Growth in Revenue, Operational Cash Flow, and increased Inventory Turnover are performance indicators for financial measures (Bryson, 2018). 

Involve staff and stakeholders in decision making

The involvements of the staff, which constitute a major part of the stakeholders, along with the other stakeholders are involved in the decision-making aspects of the company, by voicing their opinions. 

Strategies for ongoing consultation and involvement

Holding meetings at regular intervals, or planning for a respite with the investors and partners may be scope for consultation and demonstrating involvement (Binder, 2016). Additionally, holding frequent staff meetings and quarterly outings, such as picnics with the staff and their families may aid in the development of the collaboration. 

Implementing a positive communication to the media, local community and stakeholders

Positive communication to the media can be illustrated through following the strategies as mentioned above, as well as holding conferences for certain partnership and collaboration announcements (Emmett and Crocker, 2016.). Furthermore, social interaction with local communities may also gain positive publicity as is evident through the collaboration with WWF-SA and more.  

Regulatory Requirements:

Legal requirements

Conforming to the legislation and regulations of the Australian government and compliance with the laws of ACCC as well as the Code of Practice is needed (Woolworthsgroup, 2019). Effective laws include:

  • ACCC
  • Code of Practice 
  • Liquor Licensing Act 2010
  • Australian Consumer Law

Policies and procedures and regulatory requirements

Following government policies and the conforming to regulatory policies is to be done. 

Document ID
Print Date
Prepared By XXXX
Date Prepared
Effective Date
Reviewed By XXXX
Date Reviewed
Approved By XXXX
Date Approved

Table 4: Sample of documentation of regulatory requirements

(Author’s creation)

Reporting systems

Annual reports of Woolworths are submitted to the government agencies and regulatory bodies for evaluation. RMS or Report Managing System is also used. The reporting system for mapping is SSRS and Report Builder. 

Strategy 4: Staff Development and Performance Strategy

Development and Up skilling of staff capability

Consistent monitoring and feedback generation loops may aid in the development of adequate training and skill development for the staff at Woolworths. 

Empowering, encouraging and supporting staff

Staff empowerment can be undertaken through a change in leadership styles and encouraging participation of the staff in certain organisational decision-making contexts.

360-degree feedback as a development tool

Motivation and clear flaws in the performance can be identified through the 360 feedback mechanism identified as a development tool for Woolworths. It empowers employees by providing clarity in the analysis or evaluation of the performance for generating feedback.

Figure 1: 360 feedback development tool

(Source: Das and Panda, 2017)

Empower staff to work autonomously within guidelines

Staff empowerment is essential as it would lead to the effective interactions between the consumers, thereby leading to customer satisfaction. This is turn provides autonomy, while keeping in par with the organisational guidelines can be done. Encouraging and supporting staff to stretch themselves can be done. 

Create opportunities to measure the climate of the work environment

Creating a friendly and positive culture within the organisation influences a positive culture in the work environment as well (Methner et al. 2015). Furthermore, work delegation by defining clarified job roles helps in improving the performance of the staff.

Strategy 5: Evaluation Strategy 

Design for reporting results against partnership outcomes

i.e percentage of or  number of
What is the current value
what is the value to reach
Data source
Where will we get this information
How often will we measure it
Who will measure it
Where will it be reports
Annual reports, internal surveys
Sales Manager/ Managing Director
Sales reports
Sales manager
Internal performance reports/ KPIs
Staff manager/ sales manager

Table 5: Evaluation strategy

(Author’s creation)

Implement system

Implementing the evaluation methodology developed into the organisation for the purpose of performance assessment of the employees may prove beneficial. However, the use of other motivational factors may be induced in order to influence and aid the employees to perform better.  

Ongoing monitoring and amendments

The change management process is a continual process, which requires constant monitoring and making amendments where necessary and wherever there is a scope for improvement. Kotter’s change management can be implemented in this regards. 


It is recommended that:

Aligning Organisational Culture
  • Use of emotional intelligence
  • Implementing change in leadership style and strategy

Communication Strategy

  • More frequent communication  between stakeholders
  • Addressing the complaints and challenges faced by the relevant stakeholders 

Partnership Strategy
  • Create diversity among employees to enhance performance
  • Share valuable resources 
  • Focus on the major organisational goals

Staff Development and Performance Strategy

  • Conducting regular training sessions
  • Holding frequent meetings
  • Identifying issues and addressing them
  • Using personal angles for motivation, such as picnics, community services and more

Evaluation Strategy
  •  The evaluation  strategy may have a more  humane approach to it, through the use of motivational theories
  • A change in leadership style may be welcome 

Table 6: Recommendations for the identified strategies

(Author’s creation)

Project 3

SL No. 
Question/ answer
(a) Discuss the key behaviours, ethics and skills required to foster positive relationships and engage with stakeholders
  • Building strong relationships
  • Effective Communication skills
  • Ethical approach
  • Sensible behaviour towards different communities
  • Time management
(b) Explain how to encourage participation and deliver effective communications
Participation among employees may be encouraged by adorning a strategic role by the manager and facilitating participation in major decision-making activities. 
Define and explain collaborative partnerships and how successful partnerships add value to the organisation
Undertaking a joint enterprise as a result of mutual interest and benefit from a particular activity is called collaboration between organisations. It may benefit the organisations through sharing resources, access to funding, increased awareness and popularity, as well as overcoming conflicts and issues (Aakhus and Bzdak, 2015).
Explain what PEST analysis is and how it may assist with building collaborative partnerships
PEST analysis investigates the external business environmental factors, namely, political, economic, social and technological aspects. It aids in the evaluation of the external environment and prepares the organisation for planning ahead. 
What role do emotional intelligence play in positive individual performance and team success? 
Emotional intelligence focuses on developing a sense of identity and direction, thereby leading to a productive outcome.
What are the important stages of a change process and how is this relevant when implementing a partnership program?
Implementing a partnership means induction of change. Thus identification and planning for the major stages of changes are essential. The stages are: 
  • Shock
  • Fear
  • Acceptance
  • Transformation 
Describe how you would initially involve stakeholders and how you would keep them informed in an ongoing manner.  Give 3 examples

Initial involvement
Ongoing communication
 Through advertisement
Through emails, surveys, face-to-face interaction 
Approach through shared interests
Through email, regular meetings 
Through highlighted the vision and purpose of the organisation
Regular meetings, email 
Table 7: Stakeholder involvement matrix
(Author’s creation)
Select two (2) initiatives that contribute to a positive culture the embraces collaboration.  Discuss each initiative
  1. Encouraging personal accountability
  2. Developing an organisational culture for respect and trust 
Discuss two (2) mechanisms you would put into place to measure the organisational culture
  1. Linking organisational behaviour to organisational goals and objectives
  2. Implementation of cross-organisational methods
What are the legal requirements that may impact on a new partnership to be considered when forming a partnership?
  • Registration with the Australian Business Number 
  • Tax Registrations 
  • Compliance with Partnership Act 1963/ 1892/ 1997/ 1891/ 1958/ 1895 depending on the region of Australia (Barkoczy and Wilkinson, 2019)
How would you plan your resourcing requirement in regards to staff allocations, equipment and infrastructure requirements?
Based on the Production plan, the RRP can be developed. Calculation of cost is performed in ‘Man Days' as a unit, which determines the capacity of the workforce needed as well as the schedule and resource allocations in terms of infrastructure. 
Explain why diversity is an important consideration when considering the development and cultivation of partnerships?
Diversity builds a reputation for an organisation, such as Woolworths, which may be used to create awareness and develops productivity, facilitating the partnership or collaboration (Lim and Greenwood, 2017). 


The study outlines the policies and strategies implemented by Woolworths for appropriate collaboration between its partners and stakeholders. A stakeholder analysis, communication plan and more are highlighted in this study.

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