|Business this assessment is based on:||Ozhouse Clean|
|Role assumed to complete this assessment:||Operations Manager (Amanda)|
|Section 1: Planning communication|
Remember: You will be creating a presentation to present material to two different groups of people at two separate meetings. One of the groups of people you choose to communicate to must be appropriate team members.
|Who am I communicating to?||Meeting 1 (e.g. with Project team)||Meeting 2 (e.g. with customers)|
|What is the purpose of my communication?|
|What information should be part of the communication?|
|What position will you take regarding the information that must be communicated?|
|Should any information be kept confidential?|
|What will be negotiated?|
|What are the objectives of negotiation (at least one each)?|
|What stakeholder needs and requirements should be met during the negotiation?|
|What are the potential issues and problems that may arise from the negotiation (at least one each)?|
|What position will you take regarding any negotiation that will take place (identified in Section 1)?|
|What are your supporting arguments to meet your negotiation objectives (identified in Section 1)?|
|What forum will I use to present the information at the meeting e.g. PowerPoint presentation at Group meeting, printout of information, one-on-one discussion etc)?|
|How does the forum meet organisational objectives?|
|What vocabulary, tone, structure and style suits the audience?|
|How will I:|
|Section 2: Preparing communication|
Note: As far as possible, use the same presentation for both meetings, but adjust them to suit the audience and purpose accordingly. Make sure your presentation manages confidential information appropriately (i.e. confidential information is not shared with unauthorised parties). Attach the presentations to this section of your portfolio as proof.
|Attach:||Presentations slides (x 2)||☐|
|Additional meeting materials||☐|
|Proof of scheduling meetings (x2)||☐|
|Section 3: Presenting and negotiating|
Note: These written documents must be distributed to the relevant stakeholders. Keep the audience in mind as you create each document.
Your document should include a summary of the meeting, including:
Attach your documented meeting outcomes to this section of your portfolio.
| Attach:||Signed observation checklists (x 2)||☐|
|Documented meeting outcomes (x 2)||☐|
|Proof of distributing meeting outcomes to stakeholders||☐|
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