Assessment 4: Reflecting on Management (25%)
Length: Part A – 500 words, Part B – 800 words
Your final assessment asks you to bring together the various elements of the previous 3 assessments and reflect on your journey towards Management Mastery thus far. It is also about creating a snapshot of the Manager you are today. This is the beginning of a process we hope you will continue to review throughout your studies and into your management career.
Part A: Complete the CVF ‘spiderweb’ activity and write a reflective commentary with reference to the changes (if any) from your first attempt. Be sure to use the literature, participation and learning from your Blogs and the results from both ‘spiderwebs’ to support your reflection.
Part B: Choose either Community Blog 1 (Assessment 2) or Community Blog 2 (Assignment 3) and identify examples of competing values, paradoxical views and complementary models identified by your community of MTLs. Prepare a report on your findings remembering to include the importance of these elements to the function of management within a tourism, hospitality, events, gastronomic, business organisation and from the perspective of a Master Manager.
You should also include reference to the additional question / topic that we covered in the 3rd week of Blog #2.
Read the Introduction and Conclusion sections of the text (Quinn et al. 2015).
Complete the Competing Values Framework (Quinn et al. 2015) survey. To complete the CVF access the following URL: http://www.wiley.com/college/quinn/047136178X/survey/mgmt_prc.htm and work through the instructions below:
Complete the 36-statement Competing Values Management Practices Survey
Then press ‘show result’ – where your scores are plotted on the CVF wheel
Reflection: Look at the shape of your ‘spiderweb’, focusing, as we did previously, on the Quadrants, rather than the individual 'roles'
Save a copy for review, discussion and presentation with your reflective commentary.
Compare your ‘spiderweb’ results to the one completed in your first assignment.
Using the guidelines of reflecting writing, prepare a commentary that considers the following:
Have you experienced areas of significant and/or minimal or no change, between your 1st and the 2nd CVF ‘spiderweb’?
What circumstances (personal, learning, work) influenced changes (or lack of) throughout your management journey to date?
Did the community interaction and more specifically, the management team learners influence any outcomes of your second survey (chaged your views, reinforced your views?)
Which areas of the CVF do you feel requires some improvement? Why?
If you were asked to consider your own Master Manager competencies, how would you best describe them?
Choose either Blog 1 (Assessment 2) or Blog 2 (from Assignment 3).
Think about the outcomes of your chosen Blog and the views of management, and learning about management held across the group.
Include reference to the additional question / topic that we covered in the 3rd week of Blog #2
Identify examples of competing values, paradoxical views and complementary models identified by the community of MTLs.
Prepare and submit an analysis, including the importance of these elements to the function of management within a tourism, hospitality, event, gastronomic, business organisation and from the perspective of a Master Manager.
Reflecting on Management
In the View of Quinn et al. (2015), four quadrants are present in measuring the competence value of a manager in an organisation. They are, create, collaborate, control and compete. Along with that, it can be told that the spider web is used to analyse the competency of a manager in an organisation. Organizations use the competing value survey to recognise the values which are required to functioning properly like the collaborative skill of employees, what are the skill level of employees regarding creativity and so on. According to my first spider web or the CVF survey, I have some flaws in two areas they are created and collaborative section. Although, I have strength in compete and control section. But when I compared my two CVF surveys results, I found significant changes in them. The shape of the second Spider Web totally changed as compared to the first one. According to the first spider web, my deficiencies are in the field of mentor role as well as in the innovator role. But as per the image of another spider Web, I scored better on those two fields.
On the other hand, I have strengths in the director role, but the second spider web demonstrated that my competence decreased in the section. However, I can say that the overall result of the second spider web is far better than the previous one. I improved the scenario. Throughout my managerial journey, I think that mentoring capacity and leadership approach is very significant to accomplish the project crucially and bring the outcome precisely. According to the result of the spider web two, I can say that I improved my mentoring capacity, which can help me to monitor my colleagues regarding their tasks. As per the comparison of CVF surveys, I made significant improvement in mentor role as the number increased from 4.0 to 6.0.
Along with that, I observed that I improved my innovator role capacity, which is very beneficial to innovate new ideas regarding the accomplishment of several projects works. I scored in the innovator role increase from 5.0 to 6.0. This scoring can help me in future to think innovatively regarding any sort of task.
Though, according to the tasks of a manager, director role is vital as team members' motivation, their productivity, their needs' fulfilment depends upon the manager. Along with that, a manager has to direct the team members to increase productivity as well as to accomplish the project successfully. But, from comparing my two CVF surveys, I found that my score in director role crucially dropped down from 6.4 to 5.2. According to the score, I recognised that I have to learn the values of a manager for improving my director role.
Concerning the aspects of the management role, I think that I am going to play a better coordinator role during my assignments. The score of the first spider web demonstrates that I got 5.4 in the coordinator role. Whereas, I scored 5.6 in the coordinator role according to the second spider web. Hence, I can tell that my coordination skill improved simultaneously.
From my point of view, facilitation is also crucial for a manager to facilitate teammates. But my score decreased in the second CVF survey. I got 5.8 ratings in my first CVF survey for the facilitator role, whereas I scored just 5.2 in the second CVF survey. Apart from that, my score is decreased regarding the producer role as well. I scored 6.0 in my first CVF survey whereas, I scored 5.2 in the second CVF survey. I think regarding this scenario; I have to improve my producer role score for improving my productivity level. Besides, I got 5.7 in regarding broker role in the first Spider web. But the second CVF survey represents that I scored just 5.2.
According to the comparison of two CVF surveys, I think that regarding the managerial skills, I significantly improved coordinator, innovator and mentor role. Improvement of these field assists me to increase my creativity level and experiment on some new ideas more as I am strong enough to do the same. Furthermore, I think I can coordinate with team members quickly, which is a very crucial factor for accomplishing a project. Continuous improvement, interacting with everyone is not so easy all the time. But my scores inspire me to do that. Lastly, I can say that depth sense in my key competencies helps me to develop my career as efficient and effective management professional as well as I can achieve growth in the managerial field by improving my deficiencies.
Hospitality, as well as the tourism industry, provides significant opportunities regarding career development to those who are connected to those two fields. This report is all about the analysis of critical competencies which are required to be managed the customers by quality services. For conducting the analysis, Blog 1 is selected. The key elements regarding managerial functions for the tourism, hospitality, gastronomic and events are discussed in this section briefly from a Master manager's point of view.
Blog 1 is detailing the flexibility regarding the management functions. According to Blog 1, flexibility plays a significant role in coordinating with staffs as well as to maintain customer relationship. Do et al. (2016), asserted that flexibility is essential for innovative thinking and to conduct the innovations strategically. Concerning the aspects of tourism, it can be told that value-based customer service, effective approach regarding the resolution of queries and initiatives regarding staff motivation can assist the organization for achieving growth. Flexibility is interlinked with the aspects of HRM department. Flexibility in the workplace is a significant thing behind the success of an organisation (Mackay et al. 2019). Apart from that, regarding the aspect of flexibility management, managers have to assure their customers regarding quality Providence. Not only that, managers have to provide several incentives like weekend pay and other incentives for motivating the employees.
Furthermore, according to the aspect of management flexibility, managers of an organisation has to pay focus on continuous improvement of the social, economic, and behavioural fields for ensuring the quality service Providence of the Employees as well as to assure the fulfilment of staff motivation. Being a service sector, the tourism and hospitality industry has to ensure their best class Services. For every organisation customer satisfaction is the fundamental approach. By fulfilling customers' needs and requirements, an organisation can achieve business growth and can also sustain the business growth for upcoming years. The managers of the aforementioned sectors should deploy focus on the continuous learning of the staffs. By the help of constant learning circumstances employees can work efficiently and effectively.
Along with that, practice regarding flexibility management helps employees to maintain a work-life balance. For every business organisation, employees are critical assets regarding business growth. In the view of Dionisio et al. (2018), managers of an organisation should practice labour flexibility for stabilising the business as well as to maintain a dynamic environment. Regarding this aspect, it can be told that employees should coordinate with a dynamic environment for delivering quality service.
Ganesh (2018), asserted that competencies of a manager help the organization to maintain employees' welfare. A flexible manager can improve his or her staffs’ motivation level regarding their assignments as well as can assist the employees in increasing the productivity level. Motivation and productivity are clearly linked with each other as these two factors help Employees to fulfil their target and achieve goals. Flexibility helps a manager to maintain a continuous learning environment which is very beneficial for improving Employees' efficiency regarding their job. Furthermore, flexibility creates competition which leads Employees to increase their working efficiency.
According to Maqbool et al. (2017), the competencies of managers enable them to achieve success in projects.
In the tourism industry managers collaboratively working with the Employees and ensure the quality service. Managers are also responsible for advertising, promoting the business. Alongside, managers have to provide information about the places. In this regard, managers have to keep a lot of things in mind. One of the significant responsibilities of a manager in the tourism sector is to ensure the service quality and resolution of customers' queries. Such as when customers asked about the information of a destination, then managers have to ensure that the customers get a valuable answer regarding their question. Alongside, for the hospitality industry, managers assist the staffs to reach their goals. In this regard, the flexible working environment is necessary.
Moreover, it is the responsibility of an event manager to ensure the decoration of the event is conducted sophistically. In the event management field, some challenges often rise uncertainly, which has to be mitigated by the manager. Hence, flexibility is the workplace is necessary.
According to the managerial criteria, CVF survey is very efficient to recognize flaws and also beneficial to overcome them. According to my CVF surveys' scores, my key strengths are innovator role, mentor role and coordinator role. Hence, I can say that regarding the management aspect, I can effectively work with my teammates and monitor every work significantly. Also, innovative thinking and approach can help me to achieve career growth.
Lastly, according to the analysis, it can be concluded that flexibility is a significant factor for every manager of every field to ensure smooth functioning as well as to provide quality service to the customers.