Risk Management Program In Mayo Clinic Australia

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Question :


Select a health care organization in your community to conduct an interview with an appropriate risk management employee. The organization can be your current employer, or a different health care facility in your community. Acute care, urgent care, large multi-provider private medical clinics, assisted living facilities, and community/public health clinical facilities are all ideal options to complete the requirements of this assignment. Make sure to select an individual who can provide sufficient information regarding how that organization manages risk within its facility to answer the questions below.

In your interview, address the following:

1.      Identification of the challenges the organization faces in controlling infectious diseases.

2.      Risk management strategies used in the organization's infection control program, along with specific examples.

3.      How the facility's educational risk management program addresses key professional issues, such as prevention of negligence, malpractice litigation, and vicarious liability.

4.      Policies the facility has implemented that address managing emergency triage in high-risk areas of health care service delivery.

5.      Strategies the facility utilizes to monitor and maintain its risk management program.

Post-interview, compose a 800 word summary analysis of the interview to include the questions above as well as the following elements:

1.      A brief assessment of the organization's risk management program, including what works well and what could work better (the pros and cons).

2.      Action steps you would take to improve the program. Select one area and provide your rationale and possible steps required to implement your suggestion.

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Answer :



The research is aimed at analysing risks within healthcare organisations in controlling infectious disease. The senior health administrator Kate Smith from Australian community healthcare facility Mayo Clinic’s has been selected for the interview. In order to make the analysis, the discussion has focused the interview questions, risk management program and actions to improve the program.

Interview questions 

The interview questions tried to seek multiple perspectives of the healthcare system and it has further attempted to understand various mechanisms for prevention of infectious disease. The questions have generally focused on risk management strategies in the healthcare, educational program for risk management, emergency system for managing healthcare issues. The research is important, as it has made an in-depth analysis of the existing system of risk management in the healthcare organisations. 

1. Challenges in controlling infectious diseases

In the healthcare organisation, namely Mayo Clinic has to face multiple challenges such as the increased requirement of reporting, limitation of time for the accomplishment of multiple goals, inefficiencies in the infection surveillance, lack of scrutiny for prevention of diseases in the healthcare organisation, lack of responsibility in the budgetary authority. The concerned authority in the healthcare organisation needs to be knowledgeable about the requirements of reporting (K. Smith, personal communication, February 1, 2019). There is an aspect of regulatory reporting and compliance that can have a negative effect on the success of patient safety. 

There can be multiple health approaches that cannot be enough for the identification of potential risks involving infectious diseases.  

2. Risk management strategies for the infectious disease control program

The strategies for the health care organisation Mayo Clinic include the introduction of environmental hygiene, cohorting, and screening of the patient, antibiotic stewardship, regular surveillance, care coordination, following of the evidence, appreciation of the department for supporting prevention program of infectious diseases. K. Smith further claimed that a regular program of monitoring can ultimately benefit the procurement of the ultimate assessment program (personal communication, February 1, 2019). The aspect of surveillance helps in gathering crucial information pattern at the present facility.

3. Educational risk management program of the facility

The Australian healthcare organisation Mayo Clinic makes initiatives of an educational program on a regular basis. This program helps the organisation for combating critical health issues prevailing in healthcare settings. 

The staffs in the healthcare and people in the community get aware of key professional issues concerning the infectious diseases control such as malpractice litigation, vicarious liability and negligence prevention.

4. Addressing and managing emergency triage in high-risk areas of health care service delivery

The policies for addressing and managing the emergency triage in healthcare include the following.

  • Introduction of medical screening examination for determination of the condition of the patient.
  • Stabilisation treatment to stabilise medical conditions of the critically ill patients.
  • Elimination of delay in providing effective care to the patient.
  • Availability of ancillary services and on-call physician 

5. Monitoring and maintenance of the health management program

The strategies for improving health management program include the creation of pro-communication structure in the healthcare, expansion of patient engagement technologies, tailoring of communication for arming patient with accurate disease-specific information (K. Smith, personal communication, February 1, 2019). The other important strategies include the engagement of innovative communication procedures for monitoring and intervening healthcare procedures. 

It is further essential to make prioritization of patient enrolment in the program of chronic disease management.

Finally, the interview questions have revealed multiple aspects of healthcare facilities in Mayo Clinics. The revelation from interview questions can be utilised to improve the system of risk management in other healthcare facility in Australia. The procedures for emergency triage also can be understood through this system. In order to analyse the interview questions, a reflection can be vital. 


The refection has focused on analysing the interview questions. The Australian healthcare organisation Mayo Clinic offers quality assurance and quality improvement to the patients (Mayo clinic, 2019). This procedure involves focusing on the approach on the basis of patient-centred care, demands for service excellence, integration of risks management practices and principles (Sadgrove, 2016). 

It further aids me in learning effective healthcare policies for managing emergency situations for the critically ill patients. The other learning procedure includes development of an in-depth knowledge about risks management procedures. Conduction of interview has met the expectation of research aims. Lack of seriousness among the healthcare porffr4essionals is a surprising issue for me. There are healthcare professionals in Mayo Clinics and they do not pay serious attention to prevention of infectious diseases. 

Existing risk management policies have complaint resolution, claims management, root-cause analysis, infection control method, adverse events management. As suggested by Mossialos et al., (2015), it can be vital to establish a system that can facilitate the stimulation of existing healthcare policies. On the contrary, the referral management system of Mayo clinic further helps the evaluation of competency validation and also risk management procedures.

Pros of the risk management program: 

The organisation has created a mechanism of tracking that can help identify periodic review of the policy by issuing an advance notice to the policymakers. There are strict guidelines for every member of healthcare. 

Mayo Clinic holds the management of organisation responsible for any kind of negligence in their services. However, immediate and serious actions are taken if there is any compromise on the health care policies of this institution. 

Cons of the risk management program: 

Lack of collaboration among the various departments in the organisation is a serious problem, as it creates hindrance to effective services to patients. According to Wager, Lee & Glaser (2017), poor training provided by the management is also a con for the healthcare organization. Poor training facility prevents the healthcare professionals in the organisation to provide better care. However, there are shortages of healthcare staffs that are a hindrance to the admission of more patients in the hospital. 

It is important to develop a system that focuses on improved coordination among the multiple departments in the healthcare organisation. According to Ulrich & Kear (2014), the improvement procedures of healthcare program include identification of quality team, setting up of regular schedule for the meeting, a collection of data for the purpose of review, reviewing of data for identification of the areas of improvement, tracking areas of improvement in the healthcare practices. On the one hand, selection of effective healthcare strategies needs to be implemented in the step of healthcare organisation the required practices and procedures involved the integration of quality teams (Gatchel et al., 2014). However, the action plan for prevention in infectious diseases include the introduction of community campaign for the patient, provider and public and the campaign would focus on increasing awareness and promotion of behavioural changes.

Activities Timing
Identification of quality team4 months
Collection of healthcare data for reviewing2 months
Integration of quality team in the healthcare setting3 months
Training for healthcare professionals3 months

Table 1: Action plan for improving the program for integration of quality team 

Evaluation of critical knowledge in the healthcare organisation further is helpful for the analysis of current practices (Hong, Siegel & Ferris, 2014). 

Required regulatory changes can be initiated by the involvement of experts in the field. Introduction of a better system of feedback can provide insight into critical issues.


The research has successfully analysed risks within healthcare organisations in controlling infectious disease. The interview has provided a clear direction to development of an effective healthcare policies and procedures to prevent infectious diseases. It can be finally argued that the healthcare organisation Mayo Clinic needs to integrate innovative procedures for improving specific requirements in the healthcare strategies.