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Success Factors of Migrants in New Zealand Hospitality Industry

 Research Paper – Assessment Three – 60% The research paper provides the opportunity for the writer to: Demonstrate specialised technical knowledge of tourism and hospitality research; through applying intellectual, creative and critical ability in formulation of a tourism and hospitality research question and paper production; where appropriate identifying future trends and influences which impact on international hospitality through a literature review of the tourism and hospitality industry and if appropriate extrapolating the findings to the New Zealand context; evaluating the existing body of knowledge in answering the research question and presenting a point of view or position; demonstrating evidence of specialised skills in planning and designing independent research using a range of valid and appropriate sources; exercising proper moral, legal, ethical and safety procedures with appropriate responsibility based on international best practice for social research.


Answer


1. Introduction

1.1 Background of research

New Zealand is emerging as a desired business destination for the hospitality industry due to its enrichment. In order to develop the hospitality industry, New Zealand hospitality sectors are offering job opportunities to the skilled migrant people whereby rapid growth of the industry can be observed (newzealandnow.govt.nz, 2018). In this regard, the current study sheds light on the success factors of migrants in New Zealand hospitality industry.

1.2 Aim

The current study aims to point out factors influence through which migrants have achieved success in the New Zealand hospitality industry.

1.3 Objectives

  • To point out key factor behind migrants success in New Zealand hospitality
  • To observe factors influence on migrants in New Zealand hospitality
  • To understand the merits and demerits of joining hospitality in New Zealand
  • To recommend effective methods for reducing the impact on New Zealand people for migrants

1.4 Research questions

Primary question

  • What is the key factor behind migrants’ success in the New Zealand hospitality?

Secondary questions

  • How successes influence people to engage them with the New Zealand hospitality?
  • What are the pros and cons of joining the New Zealand hospitality?
  • How country people are affected due to migrants in the New Zealand hospitality?

1.5 Rationale

Migrants in New Zealand are engaging them with the hospitality industry at a rapid pace whereby sustainable progress in the sector is obtained. Due to this reason, it is evident to assess the key reasons that are influencing the decision of migrants in New Zealand hospitality sector. Nonetheless, according to recent reports analysis in New Zealand hospitality industry migrants are attaining huge success in this industry. As for an example, migrants engagement in this industry has created a large mass pool whereby visitor number is elevated remarkably (immigration.govt.nz, 2018). However, along with benefits plenty of obstacles are restricting the growth of the sector. Hence, immediate mitigation of these challenges can develop the condition of the hospitality industry. Nonetheless, an inability of the issue mitigation can incur threat regarding profitability deterioration of New Zealand hospitality.

1.6 Research significance

The current study will enrich the knowledge of learner regarding the success pathways, which are followed by the migrants in achieving success inside the New Zealand hospitality industry. Hence, gathering in-depth information future entrepreneurs can plan their strategy whereby they can elevate the probability of success. Moreover, the existing businesses can be developed with the insights gathered through this study. 

2. Literature review

2.1 Value of migrant workers in the hospitality industry of New Zealand

The migrant workers are rapidly increasing in New Zealand. From the current statistics, it can be noted that in 2018, the number of migrant people in this country is 67000 (New Zealand Now, 2015). This increasing level of migration is making a significant impact on the different industries of this country. Sharp impact of this increasing level of migration in this country can be seen in the hospitality industry of this country. New Zealand’s hospitality industry gives values to migrant workers of this country. 

According to the statistics of 2015, it can be noted that near about 108000 people are presently working in the hospitality industry of this country (New Zealand Now, 2015). Most of the workers are migrants from different countries and they have come in this industry to explore new opportunities for their careers. New Zealand’s hospitality industry provides flexibility in working hours and days. On the other hand, in order to get a better scope in this industry migrant workers do not need any specific qualification, which can be considered as another major factor behind the increasing number of workers in the hospitality industry of New Zealand. 

2.2 Current trends of the international hospitality industry and its impacts on migrant workers

Rapid development in modern technologies is increasing the number of opportunities in the hospitality industry and this can be considered as one of the primary reason behind the rapid growth of this industry. Different growing trends such as virtual communities, sharing economy, the digital experience can be considered as the latest growing trends of the hospitality industry these days (Hospitality Insights, 2019). Impact of this can be seen on the workforce of this industry. As for an instance, the hotels these days provide a fully digitized and customized experience and customers and customers are now able to deal with it and can provide their valuable feedback more freely. This is changing the nature of work in the hospitality industry. Hence, its impact can be seen on the workforce of this industry. Technological advancement in skill level can be considered one of the primary requirements for the workers of the hospitality industry in these days.

Moreover, sharing economy also can be considered as another major growing trend of the international hospitality industry, which is making an impact on the nature of works in the hospitality industry. Due to the increasing level of collaboration between the hospitality industries of different countries, mixed cultural impact can be seen in this industry (Hospitality Insights, 2019). This can be considered as another major factor, which is influencing this industry. Due to this cross-cultural impact, migrant workers are facing workplace bullying and this type of workplace bullying can be seen more evidently in New Zealand’s hospitality industry in this era. 

2.3 Ethical consideration in international hospitality workforce in relation to the migrant workers

Ethical consideration in the workplace is important for assessing the satisfaction level of the workers in the workplace. For hospitality industry, consideration of the ethical factors is essential for realizing the employee satisfaction level and success factors associated with the workers. From the present scenario of New Zealand’s industry, it can be noted that migrant workers exploitation can be considered as one of the major consideration in this industry (Devpolicy, 2017). Impact of this can be seen sharply in the hospitality industry. One of the most common issues in this regards is wage theft and in most cases, this type of ethical issues can be seen in the hospitality industry of New Zealand. Impact of this can be seen in the satisfaction level of workers in this industry. Application of work ethics can be considered as the basic factor associated with the management of emotional intelligence. Cultural dominance and misbehavior can be considered as another major factor associated with employee satisfaction level in this industry. 

2.4 Success factors associated with the migrant workers in the New Zealand hospitality industry

From the present statistics of New Zealand’s hospitality, industry sharp employee growth can be observed. From 2016 to 2017 near about 8200, employees have increased in this industry (Scoop, 2018). This can be considered as one of the opportunities for migrants to build a successful career in the hospitality industry of this country. 

 Employee growth in the hospitality industry of New Zealand

Figure 1: Employee growth in the hospitality industry of New Zealand

(Source: Scoop, 2018)

From this 7.4% growth can be seen cafes, 7.2%, and 3.5% growth can be seen in pubs as well as bars (Scoop, 2018). This sharp growth of employment in the hospitality industry of New Zealand can be considered as a success factor for migrant workers in this country. 

2.5 The gap of literature

The previous sources show different aspects associated with the working environment as well as the present situation of the hospitality industry in New Zealand. However, the gap can be seen in the elaboration of employee experiences in this industry. Moreover, a limitation also can be seen in the political and socio-cultural impact on migrant workers satisfaction and success factors in this industry. Previous articles also do not provide a brief illustration of economic and legal influential factors associated with workers experience in the hospitality industry of New Zealand.   

3. Methodology 

3.1 Research philosophy

In this research interpretivism, philosophy has been considered. Interpretivism is a subjective research philosophy, which can help to maintain a subjective approach of a study. Application of interpretivism can help to delineate socio-cultural aspects and acceptability factors associated with a research topic (Weber, 2017). For this study, application of interpretivism can help to realize the success factors associated with the migrant workers in New Zealand’s hospitality industry by incorporating socio-cultural aspects. Moreover, for this study secondary sources have been considered as the primary source of data collection hence the application of interpretivism is reliable for this study.   

3.2 Research approach

Since this study is based on, the consideration of secondary sources deductive research approach has been considered in this study. The nature of deductive research approach is to include different aspects associated with a previously proven hypothesis (Kaplan, 2017). Due to this reason, the application of deductive research approach has helped to relate different factors such as political, legal and economic factors of New Zealand with success of migrant workers in the hospitality industry of this country. The deductive approach helps to prove new aspects with the help of previously proven aspects due to this reason this approach is reliable for this study. 

3.3 Research design

In this study, descriptive research design has been considered since this can help to demonstrate different opportunities associated with the success of migrant workers in the hospitality industry of New Zealand. Application of descriptive design also has helped to elaborate on the factors in an efficient manner by which different influential factors associated with the success factors can be realized more easily (Alvesson & Sköldberg, 2017). Application of descriptive design by helping in a demonstration of different factors associated with this study, in brief, has increased level of new possibilities associated with future works in this context. 

3.4 Data collection method

Qualitative type secondary data collection method has been applied in this study. Qualitative study has been applied in this study for comparing aspects of this study with other studies in this ground (Kaplan, 2017). Application of qualitative data collection method has helped to elevate the reliability study by reducing the possibilities associated with data redundancy and incorporation of false data since data are collected from reliable sources. 

4. Ethics

During these study different ethical considerations associated with this research has been considered such as prevention of data redundancy, prevention of breaches related to the research code and the conduct procedures. All legal aspects for preventing data breaches have followed in this study by mentioning the name of the proper author and online source location for preventing breaches associated with research code and conduct. After the accomplishment of this research work, this study has revised concisely for preventing the occurrence of any error, which can be considered as an academic crime. In-text citation has provided accordingly in order to clarify the source location and reference list has been included in this study for further justification.   

5. Data Analysis and Findings

According to the collected data for this research, it is observed that the New Zealand hospitality industry has offered an opportunity to the migrants whereby plenty of people are joining this sector. In order to engage more migrants with the industry, immigration policies incorporated in this country have improved with flexibility. Nevertheless, assessment of the collected data offers knowledge that New Zealand hospitality industry maintains dignity and employees are given their due respect inside the sector (newzealandnow.govt.nz, 2018). This effective strategy of the sector has developed the dedication of employees.

An intense review of the New Zealand hospitality framework has provided insights into the fact that lack of skill inside internal employees of New Zealand has influenced the hospitality authority to hire migrant people. Migrants are coming from different sections of the globe and as per the data; almost 108,000 people have engaged them with the hospitality sector of New Zealand. Assessment of the data claims that more than haft portion of these people (54.6%) have employed them in the restaurants and cafes (newzealandnow.govt.nz, 2018). Likewise, due to massive involvement of migrants inside hospitality industry of New Zealand several innovative thinking is generated inside the sector.

Additionally, a large section of migrants has entitled them with the industry whereby numerous scopes are generated inside the industry. As for an example, through the engagement of migrants different taste of communities has been understood by the hospitality administration. Therefore, service and products are modified according to the criteria of those clients whereby global standards are achieved by the industry (newzealandnow.govt.nz, 2018). In a similar vein, the greater involvement of migrant workers, in turn, has elevated the effective knowledge of workers. Thus, using the skills of migrant workers, following industry has attracted overseas visitors. 

As per the statistical report of the overseas visitors' number, more than 3.7mn people have visited New Zealand during the end of January 2018 (newzealandnow.govt.nz, 2018). Hence, rapid progress in the hospitality industry has encouraged the prospect of tourism industry in New Zealand. Apart from this, according to the principles of New Zealand hospitality industry they have concentrated on the working culture improvement. This can be considered as another important factor for the success of migrants inside the hospitality industry of New Zealand. On the other hand, communication strategies are different for migrants thus hospitality industry offers knowledge on effective communication methods to their migrant workers.

Along with this, rapid pace of success has improved the lifestyle of migrants in New Zealand hospitality industry whereby numerous migrants have started their own hospitality organizations around the nation (stuff.co.nz, 2018). The entrepreneurship of migrants in hospitality has led them towards success due to their policies. As for an example, due to the entrepreneurship of migrants in New Zealand hospitality industry, youths of New Zealand have grabbed a new platform for their job. Thereby, customer number of the industry has intensified and revenue collection of this industry has been developed remarkably.

6. Discussion

The research is conducted using secondary data collection method where qualitative data is prioritized. Apart from this, following research aims to evaluate the success factors of migrant workers inside New Zealand hospitality industry. Due to this reason, secondary qualitative data has assisted the researchers to reach their desired goals. The research has evaluated the factors that are solely responsible for the success of migrants in New Zealand hospitality industry. Additionally, impact on people due to migrants’ success inside New Zealand hospitality industry is addressed through this research. 

Moreover, factors that have encouraged migrants in entitling them with hospitality industry are observed along with benefits and drawbacks of the engagement of migrants. However, through the data analysis part and findings of the research, it is evaluated that migrants are playing a key role in the successful orientation of the sector. The entrepreneurship from migrants has offered job opportunities to the youth of New Zealand. Thereby, the hospitality industry has displayed remarkable progress. Hence, the success of the industry has contributed hugely to the success of migrants in New Zealand hospitality. Likewise, New Zealand visa policies and immigration policies are playing a major role in the success of migrant workers inside the New Zealand hospitality industry.

7. Conclusion and Recommendations

7.1 Conclusion

From the above analysis, it can be concluded that migrants are provided with equal rights inside the hospitality industry of New Zealand. In this regard, along with country people, New Zealand has offered job opportunities to the migrants of nation. Similarly, to improve the degree of satisfaction for the migrant employees, due respect is offered to the workers and thereby work culture is improved inside the sector. Furthermore, immigration policies are simplified along with visa policies whereby migrants can grab the opportunities of the nation similar to country people of New Zealand. Hence, elimination of discrimination has been observed as another important factor for the success of migrants in hospitality industry.

On the other hand, migrants have opened new start-up businesses in New Zealand whereby a new window is opened for New Zealand youths and several job opportunities are created thereby. This responsible attitude towards the society of New Zealand needs to be considered as another major factor behind the success of migrant workers in New Zealand hospitality. However, as per the research observation, government policies for immigration have supported the process of migrants’ success inside New Zealand hospitality. Lack of skilled worker inside the nation has provided an opportunity to the migrants whereby plenty of migrants have tasted the success with hospitality industry in New Zealand. 

7.2 Recommendations

In order to reduce the threats for migrants and to improve the job opportunities for these people, recommendations can be elicited as follows:

  • Offering equal opportunity

In order to enhance the profitability of the industry, New Zealand hospitality has engaged more migrants by reducing scope for country people. Hence, it is mandatory to elevate the scope for country people whereby threat of outrage can be prevented.

  • Effective monitoring of migrants

A large pool of migrant workers can be observed inside New Zealand hospitality industry. In order to elevate this engagement, immigration policy is simplified by New Zealand government. Hence, effective monitoring of migrants is required for restricting the threat of terrorism and governance of migrants is mandatory for this purpose.

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