School of Business and Tourism
Systems Analysis and Design (ISY00243)
1. Task Description
You are required to read the provided Case Study document (on MySCU) and complete each of the activities and questions in the weeks advised.
The answers to all activities and questions are to be collected in one “Systems Requirements Report” with a title page, page numbers, table of contents, headings and all other report formatting.
The purpose of the full System Requirements Report is to guide and enable your fictional client to make a rational selection from options for a proposed computer application.
The Initial Investigation part of this report will include:
Business Information including Organisation Chart
System Vision Document
Project Management Chart
Simplified Risk and Cost-Benefit Analysis
You will be required to include other sections and models in the full Systems Requirements
Report (see Part B). For example:
Fact Finding Documents
ERD and Domain Model Class Diagrams
System Sequence Diagrams
Project Management Charts with progress against tasks
Conclusions and Recommendations.
You will also be required to make a presentation as part of this unit (worth 10% of your marks). Specific Topics will be released separately, but note that your presentation will be based on a detailed consideration on an aspect of this process.
You are required to use appropriate computer software packages to produce output for many of the above techniques. This approach should assist you with the inevitable changes that you (or another analyst, in a real life system) will need to make, and also gives a better quality and hence more reada.
The aim of the report is to present information about the system investigation and system design details of the proposed information system for the fitness training business named You Can Fit In. In the following sections of the report there are information about the business, system vision, description of the project on developing the proposed information system, and some of the system design diagrams to explain different aspects of the proposed information system to the management.
The company wants to have an automated information system to model and represent their proposed ‘supercenter’ on the Gold Coast. It also has some future expansion plan. But it wants to replace the existing human activity based process and information systems slowly and steadily. It does not wants to replace the whole process with the newly proposed information system at once as that may fail to realise the benefits and main objectives of the project and may create confusion among the managers and other employees.
You Can Fit In is a large scale fitness training institution that is planning to expand it’s business by opening a super center on the Gold Coast, Queensland. They also have some distant future plan to expand the business to other locations like Brisbane. However, the future expansion plans depend on the performance of the current project on building a supercenter with lots of new facilities and equipped with modern settings of information and communication technologies.
The CEO of the company is Mr. Adam Apple. He heads the management team. There are 3 managers who directly reports to the CEO. The CEO operates the company from the Melbourne HQ. The three other managers are, Mr. Donald Dollars who is the manager of finance, Ms. Sally Molly, who is the manager of Sales and Marketing, and Mr. Chia Chen who is the manager of operations. There are thirteen existing centers of the business. All these centers are operated by center managers. These 13 center managers directly reports to Chia. Now, Adam has the plan to open the supercenter to emphasis on the personal fitness for general users and elderly people. The institute offers fitness training programs for athletes for a long time. But it wants to tap into the market of general fitness training programs for the public, for elderlies and for tourists who are interested in adventure gaming related fitness training. None of the current center are equipped with the facilities like the proposed supercenter. Adam has also planned to roll out a 24x7 online system for users to check for the facilities and training programs being offered, to check the profiles of the trainers, to purchase fitness related products and to book for training sessions. Additionally, he also wants the super center to be equipped with wearable computing devices and a suitable network to connect those devices to collect user data and analyze those. They have also planned to implement a card based membership management program for the users who will use the super center.
Each of the centers other than the super center has full-time and casual staffs other than the center managers. Each unit may have a shop associated with it. Hence, shop attendants are there to handle the stocks and sales. There are front end executive and instructors or trainers to offer the classes. For classes such as yoga, swimming and aerobics, they have expert trainers and life guards to handle life safety issues.
The new facility will be managed by Mark Lewis. He has three years of experience in running and managing fitness related facilities.
The organizational chart of the current business process without the proposed organizational chart of the fitness training business is given below.
The business is currently using limited number of information systems. For example, they uses a stand along accounting system to manage the account related activities. Additionally, they use simple word processing and spreadsheet management based systems to manage the other business operational data. So, the problems are (Tilley & Rosenblatt, 2016),
The anticipated business benefits of the proposed information system are listed below.
The system capabilities of the proposed information system to be developed in the first phase are (Tilley & Rosenblatt, 2016),
The work breakdown structure of the proposed project on development of the information system for the fitness training business is given below.
|WBS||Task Name||Duration||Start||Finish||WBS Predecessors|
|1||YCFI Project||22 days||Mon 17-12-18||Tue 15-01-19|
|1.1||Meet Managers||3 days||Mon 17-12-18||Wed 19-12-18|
|1.2||Take Interviews||6 days||Thu 20-12-18||Thu 27-12-18||1.1|
|1.3||Review Records||4 days||Fri 28-12-18||Wed 02-01-19||1.2|
|1.4||Observe Operations||9 days||Fri 28-12-18||Wed 09-01-19||1.2|
|1.5||Analyze Accounting System||3 days||Thu 10-01-19||Mon 14-01-19||1.3,1.4|
|1.6||Study Sample||3 days||Thu 10-01-19||Mon 14-01-19||1.3,1.4|
|1.7||Prepare a Report||1 day||Tue 15-01-19||Tue 15-01-19||1.5,1.6|
The network diagram of the project is,
The risk analysis details of the project are summarised in the following risk register.
|Risk ID||Risk Description||Impact||Likelihood of Occurrence||Mitigation approaches|
|1||Cost overrun||High||High||It needs to prepare a detailed cost analysis, and following that during the project life cycle.|
|2||Schedule slippage||High||High||It needs to prepare a detailed project plan, to set milestones, and to follow the schedule during the project life-cycle.|
|3||Obsolete technologies||Moderate||Low||It needs to follow the cutting edge technologies to develop the proposed information system and it needs to keep the proposed information system up-to-date once it’s developed.|
|4||Lack of resources||Moderate||Moderate||It needs to ensure from the beginning of the project that the resources will be always available for the project.|
The cost-benefit analysis of the project is given in the following table.
|Year 1||Year 2||Year 3||Year 4||Year 5|
|One Time System Development Cost||$ 50,000.00||$ -||$ -||$ -||$ -|
|Ongoing Management Cost||$ -||$ 10,000.00||$ 10,000.00||$ 10,000.00||$ 10,000.00|
|Total Cost||$ 50,000.00||$ 10,000.00||$ 10,000.00||$ 10,000.00||$ 10,000.00|
|Tangible Benefits||$ -||$ 5,000.00||$ 8,000.00||$ 12,800.00||$ 20,480.00|
|Intangible Benefits||$ -||$ 2,500.00||$ 4,000.00||$ 6,400.00||$ 10,240.00|
|Total Benefits||$ -||$ 7,500.00||$ 12,000.00||$ 19,200.00||$ 30,720.00|
|Total Profit||$ (50,000.00)||$ (2,500.00)||$ 2,000.00||$ 9,200.00||$ 20,720.00|
Hence, from the third year, it will start making profits.
Data gathering activities
Data will be collected from the following processes.
The use case diagram is,
The use case descriptions of the proposed information system are,
The activity diagram is,
ERD and Domain Model Class Diagram
The ER diagram is,
The domain model class diagram is,
System Sequence Diagram
The system sequence diagram is,
Conclusion and Recommendation
The report contains information about the system investigation and design details for the YCFI business information system. The reports gives detailed information about the system vision, project management, and information about different aspects of the project.
Based on the initial feasibility analysis and cost benefit analysis details, it is recommended to carry on the project following the project management plan.