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Team and Group Communication Case Study Assessment Answer

Assessment TypeSupplementary Assessment
Assessment NumberSupp.
Assessment NameTeam and Group Communication Case Study (1000 words)
WeightingP or F
Alignment with Unit and CourseUnit Learning Outcomes
Unit Learning Outcomes Assessed
ULO2: Apply clear, evidenced based, coherent and independent exposition of knowledge and ideas in written communication.
Graduate attributes
GA 1: Communication
GA 3: Research
GA 4: Critical Thinking and Problem Solving GA 5: Ethical Behaviour GA 6: Flexibility
ULO3: Demonstrate understanding of the writing process in the production of various types of academic and business communications.
Due Date and TimeFriday 19th July 2019, 5pm (AEST)
Assessment DescriptionThe assessment task asks you to produce a case study report of 1000 words discussing the roles within a group or team.

Students are to demonstrate their understanding of the roles that can emerge within a work group or team and how they work in practice, and the impact of leadership on a group or team.

Content and Structure
The assignment should be 1000 words in length and written in a case study report format. The following is a guide on the content and the structure that your assignment is expected to cover:
  • Outline roles within a group or team.
  • Briefly describe the factors that affect group or team performance.
  • Discuss the leadership behavior and how leadership impacts on a group or team behaviour.
  • Use at least 5 credible sources to support your case study.
  • Referencing: this is a list sources. Harvard Style Referencing is required.  *Remember you need to
cite sources in-text, as well as the reference list.
Detailed Submission RequirementsSubmit to Supplementary Assessment Link on BBUS1003/BUS1003/BUS105 Moodle Page.
  • 1000 words
  • Title page
  • Header/Footer details including page number
  • 2.5 cm margins
  • 1.5 line spacing
  • Calibri or Arial font
  • 11-12 size font
  • 5 credible sources
  • Use Harvard referencing including in-text citations and reference list.
  • The assessment will be submitted through Turnitin via your unit page on Moodle.
  • Turnitin is plagiarism software, which will identify if you have copied information and included it in your assessment.
  • Copying information from others (i.e. websites, partner company information, or other students etc.) without the acknowledging the author is classified as misconduct.
  • Engaging someone else to write any part of your assessment for you outside of the group work arrangement is classified as misconduct.
  • To avoid being charged with Misconduct, students need to submit their own work and apply Harvard Style Referencing (ask your lecturer or the learning support coordinator ( if you do not know what this means, or you need assistance applying it).
  • The AIH misconduct policy and procedure can be read on the AIH website (
Use the AIH referencing guide accessible via Library and Learning Support Page on Moodle.
Late Submission
  • Any assessment submitted past the specific due date and time will be classified as Late.
  • Any Late submission will be subject to a reduction of the mark allocated for the assessment item by 5% per day (or part thereof) of the total marks available for the assessment item. A ‘day’ for this purpose is defined as any day of the week including weekends. Assignments submitted later than one (1) week after the due date will not be accepted, unless special consideration is approved as per the formal process.

Special consideration

  • Students whose ability to submit or attend an assessment item is affected by sickness, misadventure or other circumstances beyond their control, may be eligible for special consideration. No consideration is given when the condition or event is unrelated to the student's performance in a component of the assessment, or when it is considered not to be serious.
  • Students applying for special consideration must submit the form within 3 days of the due date of the assessment item or exam.
  • The form can be obtained from the AIH website ( or on-campus at Reception.
  • The request form must be submitted to Student Services. Supporting evidence should be attached. For further information please refer to the Student Assessment Policy and associated Procedure available on




In most of the cases, while doing a project, there is a need for the formation of the group.  While the development of the project maintain the practice of working in a group is essential as the progress, and the success of the outcome of the project is dependent on the proper coordination of the members of the group (Konishi et al., 2018).  There are certain factors that are responsible for managing the dynamics of the group. Apart from that, a group needs a proper leader who can handle all the members of the team or group and drive them to accomplish the same project or group objective.  


Roles of team members in a team:

There are different roles that are assigned to various team members.  Assigning the roles to the different team members is the responsibility of the team leader or the project manager. Assigning the role is done on the basis of the skill sets of the individuals and the personality and the behaviour of the team members (Cooke et al., 2017). Their is a particular theory that is helpful for the categorization of team roles. One of this theory is known as Belbin Team Roles. According to this process of classification, there are nine team roles present in a team. These team roles are as follows-

  1. Resources investigators
  2. Team workers
  3. Coordinator
  4. Plant
  5. Monitor Evaluation
  6. Specialist 
  7. Shaper
  8. Implementer
  9. Completer Finisher

Factors that affect team performance:

There are certain factors that are responsible for maintaining the team dynamics and the performance of the team.  There can be some positive factors, as well as negative factors. Some of the positive factors are proper communication between the team members, the right leadership quality of the leaders and the ability of the problem solving through brainstorming method. Seven factors which are responsible for affecting the performance of the team are-

  • Cohesiveness: One of the important factors for team performance is the cohesive nature of the team. This indicates the bonding of the team members in the team. As well as cohesiveness also suggests that the team members are trusting and respecting each other.  The manager can determine the level of cohesiveness in a team (Kanki, 2019). Apart from that through this factor, the manager can decide if all the members in the team are participating in the project or the teamwork equally.
  • Communication: Another important and positive factor for maintaining team performance is the proper communication between the members of the team. It has been seen that if the employees or the workers in the project team are communicating in a proper way, the outcome of the project will meet the desired requirements. The communication can be done through the proper formal and informal meeting. Apart from that through the proper communication structure, the manager can keep track of the progress of the project. Team members of the team can reach to the team leader regarding the issues they are facing in the project. On the basis of that, the team leader can take corrective decisions.
  • Groupthink: group thinking is an important attribute of the success and performance of the team (Schaubroeck et al., 2016). It has been seen that the practice of the group thinking is largely dependent on the leadership style of the leader in the team. In case, if the leader can motivate all the members of the team to work together for achieving one goal, the team members will certainly think collectively to find the solutions to the problem.  The outcome of the group thinking will have the inputs of all the members of the team from a different point of view that will enhance the problem-solving potential of the result.
  • Homogeneity:  This factor can be considered as a problem or a challenge for the group and the group leader. Homogeneity defines the similarity or the difference between all the members of the team. The challenge for the project manager or the project team leader is to find the ring balance of the homogeneous and heterogeneous personalities of the team members in the team. In the perfect balance of these two attributes of the team members, the formation of the team can become highly functional that will be ready to deliver the performance (Eisenberg et al.,  2019). Teams which are homogeneous in nature are highly cohesive in nature and easily manageable in nature.
  • Identification of role: The identification of the roles and responsibilities are needed to be maintained in a proper way of maintaining team performance. It is the responsibility of the team leader to assign the right role to the right person. Apart from that, the leader can evaluate on what extent the individuals to explore the roles and responsibilities in the team. This will help to identify the strength and weakness of the team.
  • Stability:  The stability of the team is needed to be maintained in a proper way. The stability of the team is dependent on the various factors like the size of the team and the work skills the team members are possessing. Apart from that, the communication between the members and the bonding between the members of the team are also important factors for maintaining the stability of the team.
  • Team Size: The performance of the team is also dependent on the size of the team. It has been seen that if the size of the team is larger, there is a possibility that the work or the project may not be done in a proper way. Apart from that, there can be a problem in decision making as there are many members of the team. This will affect the progress of the project work, and the delivery may not be done within the deadline. Apart from that, it becomes troublesome for the project leader in managing all the employees in a large team. 

Leadership behaviour and its effect on team behaviour:

The behaviour of the leader also affects the performance of the team and the building of the team. It has been seen for the different leadership style; there are different effects on the team. The results can be positive or negative, depending on the behaviour of the leader. Some of the leadership, like transformative leadership are positive leadership, where the leader will encourage the team members to take part in the decision making the process. This will help to enhance the engagement of the team members. This will eventually help to increase team performance through employee engagement. On the other hand, if the team leader has a negative perception, that will reflect in his or her leadership quality. In that case, the communication in the team will be affected. Along with that, the employees will give priority to their personal preferences over team or organization oriented goals.


This report has identified the different team roles based on Belbin’s team role theory. Moreover, factors affecting team performance has been discussed. Thus it can be concluded that, on the basis of the behaviour of the leader, different kinds of leadership has been categorized.

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