Qualification: CHCCS015 Certificate III in Individual Support (Disability)
Unit Title: HLTWHS002 Follow safe work practices for direct client care
Part A: Questions
| Purpose | You will demonstrate a sound knowledge of the unit requirements in your responses. |
| Instructions to the candidate | All questions must be answered satisfactorily for Part A to be completed successfully. You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed. |
Part B – Case study questions
| Purpose | You will demonstrate a sound knowledge of the unit requirements in your responses. |
| Instructions to the candidate | All questions must be answered satisfactorily for Part B to be completed satisfactorily. There is no restriction on the length of the question responses, or time restriction in completing the assessment. You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed. |
| Resources required | The question responses section is the only resource required for this section to be completed. |
| Assessment conditions | Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources. Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors. |
| Reasonable adjustment | If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor. |
Read the case study, then answer the questions that follow. Case study (questions 6–13) Nerelee works as a support worker in a home-based care setting. As part of her role, Nerelee assists with showering, grooming and dressing people in their own home. Nerelee’s workplace has WHS policies and procedures that aim to ensure the home-based care environment is as safe as possible, for both the care support workers, and the people receiving care. Nerelee is aware that there are specific safety requirements that apply to working in a home-based environment. |
Read the case study, then answer the questions that follow. Case study (questions 1–5) Abdul works in a community services environment. Abdul’s manager Sonia has asked him to participate in a work safety inspection to assist with identifying common workplace hazards. Sonia has provided Abdul with a work safety checklist and hazard reporting forms. Abdul asked Sonia if he could have some support when completing the components of the assessment that involved infection control. Sonia arranged for Tahlia, the infection control nurse, to support Abdul with the identification of infection control hazards. |
Read the case study, then answer the questions that follow. Case study (questions 14–16) Philip has just commenced working in a busy care facility, which provides care to many people who require full assistance with all aspects of their personal care. Zoe is Philip’s manager and has asked Philip to read and apply the manual handling policies, procedures and practices of his new workplace. Zoe has also requested that Philip be on the lookout for hazardous manual tasks and to report any that he becomes aware of. |
| Question 1 | What are workplace procedures and how are they impacted by state/territory legislation? |
| Answer | Difference procedures of the workplace are the identification of hazards, incident reporting, and development of workplace safety, personal protective equipment, manual handling and staff development (Underhill & Rimmer, 2015). Safe work practices vary in different states/territories defining acts, regulations and regulating agencies and every employer is responsible to meet these obligations. For instance, the work procedures are different in ACT, NSW, Victoria and Queensland. With the help of these policies of Work Health and Safety (WHS), legislation of Australia can be fulfilled |
| Question 2 | What are codes of practice and how does state/territory legislation impact on them? |
| Answer | Code of practices can be considered those practices, which can help to elevate the safety of organization such as Australian employees, as well as employers, needs to maintain the rules and regulation of WHS standards, employers need to provide a safe workplace to all employees (Abubakar, 2015). These legal obligations are mentioned in the Work Health and Safety Act 2011 (Cth) and varies in different state/territories that should be implemented as per their own laws. |
| Question 3 | What are industry standards and how does state/territory legislation impact on them? |
| Answer | The industry standard refers to the criteria within an industry associated with the standard practices of work and safety. For instance, the WHS requirement of a mining company is different from that of a manufacturing organization. State and Territory legislation impact such industry standards defining a way of business and WHS applicable in a particular region (Becher et al. 2018). Some legislation deploys non-government agencies to define industry standards (Queensland) while some others follow OHS Act (Victoria) defining industry standards. |
| Question 4 | What are the rights and responsibilities of employers and workers in a community services environment as a result of Australian WHS legislation? |
| Answer | Employers have the responsibility to provide practicable safe work environment. They should ensure workplace health and safety including prevention of workplace injuries, providing injury insurance, help injured works back into the workforce, regular inspections, availability of adequate safety equipment and improving health and safety standards on a regular basis (Underhill & Rimmer, 2015). They have the duty of providing safe plan & structures, safe systems of work and provide adequate facilities for the welfare of the workers. Employees are responsible to minimize risk and avoid any risky behaviour or practices that can result in an impact on health and safety of them or their colleagues. They have the duty of reporting any hazardous incidence as per the reporting procedure of the organization. They must use the available safety equipment like safety glasses, caps, shoes etc. Also, employees are responsible for improving performance by reducing the possibilities of any hazard. They must cooperate with policies and procedures and participate in formal manual handling and appropriate training. |
| Question 5 | In Australian safety legislation, what is meant by ‘a duty of care?’ How is this relevant to those who work in the community services sector? |
| Answer | The duty of care provides the definition that all entities and persons are bound to maintain a safe working place (Crane et al. 2019). In other words, duty fo care states that we have a legal obligation of care for taking reasonable steps for prevention of any foreseeable harm. In community service practices, workers have the responsibility to minimize any possible harm or injury to their clients. For instance, in case of disability care, workers has a duty of care for the person with disability as well as others in the general community while working in a community service. |
| Question 6 | How does Australian safety legislation impact on the way hazardous manual tasks are carried out? |
| Answer | According to the Australian safety regulation for managing the hazards at the workplace, it is necessary to follow the steps- identification, assessment, control and review the control measures related to the risk of hazards (Hansen, Zimmerman & van de Mortel, 2017). It explains the way of identifying such manual tasks; assess the risk associated with the tasks and ways of preventing or minimizing such risks. This makes it easy to carry out theses tasks in a manner that injuries are avoided and proper methods are followed to complete manual tasks. |
| Question 7 | How does Australian safety legislation impact on the way infection control processes are carried out? |
| Answer | According to Australian safety legislation consideration of hand hygiene, application of masks, goggles, application of equipment single time can be considered as the process associated with infection control (KarimiZeverdegani, Barakat & Yazdi, 2016). |
| Question 8 | What is a hazard? Give an example of a hazard you may find in a workplace. |
| Answer | Hazard is the substances, which can make an adverse impact on physical as well as mental health of people (Hale, Borys & Adams, 2015). Chemical with acidic properties can be considered as an example of a hazard, which can be found in the workplace. |
| Question 9 | Where is the most suitable place to install a smoke alarm in (a) a home and (b) a workplace? |
| Answer | The smoke alarm needs to be installed in the workplace since it is useful to realize the presence of smoke in the workplace, which is harmful to the health of workers (Underhill & Rimmer, 2015). Also it act as an emergency system to avoid any hazard or injury due to smoke. |
| Question 10 | What are the recommended maintenance requirements for a smoke alarm? |
| Answer | Change of the batteries and the affected parts can be considered as the recommended procedures of maintenance associated with a smoke alarm controller (Abubakar, 2015). |
| Question 11 | What is the purpose of safety signs and symbols in the community services environment? |
| Answer | Safety signs and symbols can help to make people aware of the harmful impacts of particular hazard at the workplace and this can be considered as one of the major requirements in the community service (Becher et al. 2018). It also act as a regulation to control safety related behaviour while acting as a warning for people and providing them any information related to emergencies like fire protection or protection from slippery floor. |
| Question 13 | Give an example of a control measure for minimising manual handling risk. |
| Answer | For controlling and minimizing manual handling risk, it is essential to consider the protocols of work at the workplace (Hansen, Zimmerman & van de Mortel, 2017). AN example is good posture and techniques of lifting, This is done by avoiding lifting from floor level and using appropriate equipment to carry out such lifting. It is also important to adjust the storage areas for minimizing the need of such movements. |
| Question 14 | Give an example of a situation where additional infection controls are required. |
| Answer | For infection related to the Staphylococcus aureus infection since this can spread in the contact of affected persons (KarimiZeverdegani, Barakat & Yazdi, 2016). |
| Question 15 | What additional precautions may be required if a worker is caring for a person who has an MRSA infection |
| Answer | Covering boils and skin infection can be considered are two considerable precautions related to MRSA infection (Hale, Borys & Adams, 2015). However, these precautions are not limited additional precautions can also be taken. |
| Question 16 | Give an example of a common cause of infection and how it might be reported within the workplace. |
| Answer | Airborne infection can be considered as one of the major reason of infection in the workplace (Underhill & Rimmer, 2015). This can be reported with the help of installation of sensing elements by which the substance of airborne can be detected. |
Part B – Case study questions
| CS Question 1 | What common workplace hazards should Abdul be aware of when completing his safety inspection? |
| Answer | The main considerations of hazards that Abdul can find in the workplace are Electrical Hazard, Hazard related to Manual Task, Hazard of harmful chemicals, Hazard associated with extra work stress, and hazard related to infectious disease (Abubakar, 2015). |
| CS Question 2 | What are some common infectious disease hazards risks that Tahlia and Abdul should be aware of? |
| Answer | Different infectious hazards that Tahlia and Abdul need to be aware are a blood-borne, airborne, direct contract and vector-borne hazard (Becher et al. 2018). |
| CS Question 3 | What are some hazard identification methods that may be recommended in Abdul’s hazard identification procedure? |
| Answer | Abdul’s needs to install a specific sensor in the workplace for detecting the infectious substance in th4 air of the workplace. Moreover, Abdul needs to taste the blood of workers in order to detect the blood borne and other infectious hazards (Underhill & Rimmer, 2015). |
| CS Question 4 | What are some common strategies for minimising workplace risk that might be in use in Abdul’s workplace? |
| Answer | Development of proper identification planning for potential hazards and implementation of minimizing protocols such as policies and precaution for hazardous substance and risk can be considered as minimizing strategies of workplace risk (Crane et al. 2019). Such a policy can be the inclusion of proper hand washing after specific works. |
| CS Question 5 | What are the rights and responsibilities of Nerelee and her clients, when care is provided in a home-based environment? |
| Answer | According to the Work Health and Safety Act 2011 (Cth), Nerelee have the rights to get specific information about risk related to the hazardous risk associated with customer’s attitudes and such as aggressive nature of client or infectious disease associated with the client (Hansen, Zimmerman & van de Mortel, 2017). |
| CS Question 6 | What important information on basic fire safety should Nerelee consider before providing services in a home-based environment? |
| Answer | The information associated with easily flammable substance and location of fire extinguisher can be considered as the major information associated with the basic fire and safety associated which Nerelee needs to consider before providing services at home (Queensland Government, 2019). |
| CS Question 7 | What important information about working with high risk groups should Nerelee know about before providing services in a home-based environment? |
| Answer | Nerelee needs to know the mental conditions of the group member the aggressive nature of the member and other considerable information associated with the mental or physical ailment of these members such as information related to infectious disease associated with these members (Hale, Borys & Adams, 2015). |
| CS Question 8 | What important factors does Nerelee need to be aware of regarding behaviours that contributes to fire injury and fatalities in a home-based environment? |
| Answer | Nerelee needs to be aware of the cloths, which are highly flammable, and behaviours of the people who used to smoke or make similar activities (KarimiZeverdegani, Barakat & Yazdi, 2016). According to this information, Nerelee needs to take proper precaution strategies. |
| CS Question 9 | What important information regarding behaviours of concern should Nerelee be aware of, in order to minimise risk to her personal safety? |
| Answer | Aggressive behaviour of customers needs to be considered by Nerelee in order to minimize the risk related to personal safety (Hansen, Zimmerman & van de Mortel, 2017). |
| CS Question 10 | What are some common sources of infection in the home-based environment that Nerelee needs to be aware in order to minimise infection control risks? |
| Answer | Nerelee needs to be aware of Airborne, Vector borne and direct contact as the source of infectious disease, which can help her to minimize the risk associated with the infection (Crane et al. 2019). |
| CS Question 11 | What is the musculoskeletal system and what tasks place Nerelee at risk of harm to her musculoskeletal system? |
| Answer | The system, which provides a human ability to operate the muscular and skeletal system, can be considered as the musculoskeletal system (Underhill & Rimmer, 2015). Overstress can be considered one of the major risks, which can harm Nerelee by affecting her musculoskeletal system negatively. |
| CS Question 12 | What important information should Nerelee be aware of regarding practices that minimise the risk of injury to herself and her clients? |
| Answer | Nerelee needs to be aware of fire hazards and risk factors associated with the electricity, which can help her to prevent the issues associated with injury (Becher et al. 2018). Moreover, Nerelee also needs to aware of the information about the proper place of heavy equipment, which also can help her prevent the risk related to an injury. |
| CS Question 13 | What important manual handling information should Phillip find in his workplace WHS policies and procedures? |
| Answer | Phillip can found manual handling information associated with lifting, holding, restraining, pulling heavy substance in the workplace in WHS policies and procedures (Safe Work Australia, 2017). |
| CS Question 14 | What are some common manual handling procedures and work instructions that Philip may be required to follow in order to minimise manual handling risk? |
| Answer | Different manual handling procedure, which needs to be considered by Phillip are-
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| CS Question 15 | What are some ways that Zoe may identify hazardous manual tasks in the workplace? |
| Answer | Zoe needs to identify the work type for assessing hazardous issues in the workplace (Safe Work Australia, 2017). Moreover, Zoe also needs to consider the layout of the workplace by which these risks also can be identified. |
| CS Question 16 | Why is it important that the workplace emergency procedures in Janice’s workplace are current? |
| Answer | With the help of current procedures associated with emergency practices in the workplace, Janice and other group members of HSC will be able to involve modern technological solution for mitigating the health and safety issues in the workplace (Underhill & Rimmer, 2015). |
| CS Question 17 | What external resources could Janice use assess the currency of their workplace WHS systems? |
| Answer | With the help of the current procedure and legislative amendment associated with the WHS system, Janice will be able to assess the currency of WHS system (Abubakar, 2015). Moreover, the latest guideline of WHS procedures of the Australian government can be considered as another most useful external resource in this regards. |
| CS Question 18 | What are some factors that the HSC should consider when checking the currency of personal protective equipment in the workplace? |
| Answer | The applied technological factors associated with personal protective equipment and the procedure of working with a time delay of response can be considered three major factors by which HSC needs to consider while checking currency at personal protective equipment (Becher et al. 2018). |
| CS Question 19 | How will the HCS be able to determine if their work processes are up-to-date with current best practice standards? |
| Answer | Consideration of the guideline of workers' Compensation Regulator can be considered one of the best choices in this regard for assuring up-to-date practice in the workplace (Underhill & Rimmer, 2015). |
| CS Question 20 | What are the potential risks involved while working with Richard? |
| Answer | Aggressive nature of Richard can be considered as a potential risk for the medical practitioner (Crane et al. 2019). |
| CS Question 21 | How would you report this incident? |
| Answer | One brief report associated with sequential incidents in the workplace needs to be prepared which will help the medical practitioner to assess the present condition of the patient and to take proper medical intervention for improving mental condition of Richard (Queensland Government, 2019). |
| CS Question 22 | Having a client yell and become physically aggressive can be very stressful. How do you believe something like this could affect you at work and what could you do to address your levels of stress within the workplace? |
| Answer | Polite behaviour and ignorance of abnormal behaviour of client can be considered are two major considerations by which stress level can be addressed at the workplace. Moreover, earplugs can be applied for mitigating the stress issues, which can be seen for yelling of the client (Safe Work Australia, 2017). |
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