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WHS in Direct Care for Disability

Qualification: CHCCS015 Certificate III in Individual Support (Disability)

Unit Title: HLTWHS002 Follow safe work practices for direct client care

Part A: Questions

PurposeYou will demonstrate a sound knowledge of the   unit requirements in your responses.
Instructions to the candidate
All questions must be answered satisfactorily for   Part A to be completed successfully.
You must complete all questions unassisted by the   assessor or other personnel, but may refer to reference material as needed.


Part B – Case study questions

PurposeYou will demonstrate a sound knowledge of the   unit requirements in your responses.
Instructions to the candidate
All questions must be answered satisfactorily for   Part B to be completed satisfactorily. 
There is no restriction on the length of the   question responses, or time restriction in completing the assessment.
You must complete all questions unassisted by the   assessor or other personnel, but may refer to reference material as needed.
Resources requiredThe question responses section is the only   resource required for this section to be completed.
Assessment conditions
Skills must have been demonstrated in the workplace   or in a simulated environment that reflects workplace conditions. Where   simulation is used, it must reflect real working conditions by modelling   industry operating conditions and contingencies, as well as, using suitable   facilities, equipment and resources
Assessors must satisfy the Standards for   Registered Training Organisations (RTOs) 2015/AQTF mandatory competency   requirements for assessors.
Reasonable adjustmentIf you do not wish to respond to the questions in   written form, an interview may be used as an alternative approach if   negotiated with your assessor.


Read the case study, then answer the questions   that follow.

Case study (questions 6–13)
Nerelee works as a support worker in a home-based   care setting. As part of her role, Nerelee assists with showering, grooming   and dressing people in their own home. 
Nerelee’s workplace has WHS policies and   procedures that aim to ensure the home-based care environment is as safe as   possible, for both the care support workers, and the people receiving care. 
Nerelee is aware that there are specific safety   requirements that apply to working in a home-based environment.  

Read the case study, then answer the questions   that follow.

Case study (questions 1–5)
Abdul works in a community services environment.   Abdul’s manager Sonia has asked him to participate in a work safety   inspection to assist with identifying common workplace hazards.
Sonia has provided Abdul with a work safety   checklist and hazard reporting forms. 
Abdul asked Sonia if he could have some support   when completing the components of the assessment that involved infection   control. Sonia arranged for Tahlia, the infection control nurse, to support   Abdul with the identification of infection control hazards. 


Read the case study, then answer the questions   that follow.

Case study (questions 14–16)
Philip has just commenced working in a busy care   facility, which provides care to many people who require full assistance with   all aspects of their personal care. Zoe is Philip’s manager and has asked   Philip to read and apply the manual handling policies, procedures and   practices of his new workplace. Zoe has also requested that Philip be on the   lookout for hazardous manual tasks and to report any that he becomes aware   of.



Question 1
What are workplace procedures and how are they   impacted by state/territory legislation?
Difference procedures of the workplace are   the identification of hazards, incident reporting, and development of   workplace safety, personal protective equipment, manual handling and staff   development (Underhill &   Rimmer, 2015). Safe   work practices vary in different states/territories defining acts,   regulations and regulating agencies and every employer is responsible to meet   these obligations. For instance, the work procedures are different in ACT,   NSW, Victoria and Queensland. With the help of these policies of Work Health   and Safety (WHS), legislation of Australia can be fulfilled

Question 2
What are codes of practice and how does   state/territory legislation impact on them?
Code of practices can be considered those   practices, which can help to elevate the safety of organization such as   Australian employees, as well as employers, needs to maintain the rules and   regulation of WHS standards, employers need to provide a safe workplace to   all employees (Abubakar, 2015). These legal obligations are mentioned in   the Work Health and Safety Act 2011 (Cth) and varies in different   state/territories that should be implemented as per their own laws. 

Question 3
What are industry standards and how does   state/territory legislation impact on them?
The industry standard refers to the criteria   within an industry associated with the standard practices of work and safety.   For instance, the WHS requirement of a mining company is different from that   of a manufacturing organization. State and Territory legislation impact such   industry standards defining a way of business and WHS applicable in a   particular region (Becher et al. 2018). Some legislation deploys non-government   agencies to define industry standards (Queensland) while some others follow   OHS Act (Victoria) defining industry standards. 

Question 4
What are the rights and responsibilities of   employers and workers in a community services environment as a result of   Australian WHS legislation?
Employers have the responsibility to   provide practicable safe work environment. They should ensure workplace   health and safety including prevention of workplace injuries, providing   injury insurance, help injured works back into the workforce, regular   inspections, availability of adequate safety equipment and improving health   and safety standards on a regular basis (Underhill & Rimmer, 2015). They have the duty of providing safe   plan & structures, safe systems of work and provide adequate facilities   for the welfare of the workers.
Employees are responsible to minimize risk   and avoid any risky behaviour or practices that can result in an impact on   health and safety of them or their colleagues. They have the duty of   reporting any hazardous incidence as per the reporting procedure of the   organization. They must use the available safety equipment like safety   glasses, caps, shoes etc. Also, employees are responsible for improving   performance by reducing the possibilities of any hazard. They must cooperate   with policies and procedures and participate in formal manual handling and   appropriate training. 

Question 5
In Australian safety legislation, what is meant   by ‘a duty of care?’ How is this relevant to those who work in the community   services sector?
The duty of care provides the definition   that all entities and persons are bound to maintain a safe working place (Crane et   al. 2019). In other   words, duty fo care states that we have a legal obligation of care for taking   reasonable steps for prevention of any foreseeable harm. In community service   practices, workers have the responsibility to minimize any possible harm or   injury to their clients. For instance, in case of disability care, workers   has a duty of care for the person with disability as well as others in the   general community while working in a community service. 

Question 6
How does Australian safety legislation impact on   the way hazardous manual tasks are carried out?
According to the Australian safety   regulation for managing the hazards at the workplace, it is necessary to   follow the steps- identification, assessment, control and review the control   measures related to the risk of hazards (Hansen, Zimmerman & van de   Mortel, 2017). It   explains the way of identifying such manual tasks; assess the risk associated   with the tasks and ways of preventing or minimizing such risks. This makes it   easy to carry out theses tasks in a manner that injuries are avoided and   proper methods are followed to complete manual tasks.

Question 7
How does Australian safety legislation impact on   the way infection control processes are carried out? 
According to Australian safety legislation   consideration of hand hygiene, application of masks, goggles, application of   equipment single time can be considered as the process associated with   infection control (KarimiZeverdegani, Barakat & Yazdi, 2016).

Question 8
What is a hazard? Give an example of a hazard you   may find in a workplace. 
Hazard is the substances, which can make an   adverse impact on physical as well as mental health of people (Hale, Borys &   Adams, 2015). Chemical   with acidic properties can be considered as an example of a hazard, which can   be found in the workplace.

Question 9
Where is the most suitable place to install a   smoke alarm in (a) a home and (b) a workplace?
The smoke alarm needs to be installed in the   workplace since it is useful to realize the presence of smoke in the   workplace, which is harmful to the health of workers (Underhill & Rimmer, 2015). Also it act as an emergency system to   avoid any hazard or injury due to smoke.

Question 10
What are the recommended maintenance requirements   for a smoke alarm?
Change of the batteries and the affected parts   can be considered as the recommended procedures of maintenance associated   with a smoke alarm controller (Abubakar, 2015)

Question 11
What is the purpose of safety signs and symbols   in the community services environment?
Safety signs and symbols can help to make   people aware of the harmful impacts of particular hazard at the workplace and   this can be considered as one of the major requirements in the community   service (Becher et al. 2018). It also act as a regulation to control   safety related behaviour while acting as a warning for people and providing   them any information related to emergencies like fire protection or   protection from slippery floor.

Question 13
Give an example of a control measure for   minimising manual handling risk.
For controlling and minimizing manual   handling risk, it is essential to consider the protocols of work at the   workplace (Hansen,   Zimmerman & van de Mortel, 2017). AN example is good posture and techniques of lifting, This is done   by avoiding lifting from floor level and using appropriate equipment to carry   out such lifting. It is also important to adjust the storage areas for   minimizing the need of such movements.

Question 14
Give an example of a situation where additional   infection controls are required.
For infection related to the Staphylococcus   aureus infection since this can spread in the contact of affected persons (KarimiZeverdegani,   Barakat & Yazdi, 2016).  

Question 15
What additional precautions may be required if a   worker is caring for a person who has an MRSA infection
Covering boils and skin infection can be   considered are two considerable precautions related to MRSA infection (Hale, Borys &   Adams, 2015). However,   these precautions are not limited additional precautions can also be taken.

Question 16
Give an example of a common cause of infection and   how it might be reported within the workplace.
Airborne infection can be considered as one   of the major reason of infection in the workplace (Underhill & Rimmer, 2015). This can be reported with the help of   installation of sensing elements by which the substance of airborne can be   detected. 

Part B – Case study questions

CS Question 1
What common workplace hazards should Abdul be   aware of when completing his safety inspection?
The main considerations of hazards that   Abdul can find in the workplace are Electrical Hazard, Hazard related to   Manual Task, Hazard of harmful chemicals, Hazard associated with extra work   stress, and hazard related to infectious disease (Abubakar, 2015).

CS Question 2
What are some common infectious disease hazards   risks that Tahlia and Abdul should be aware of?
Different infectious hazards that Tahlia   and Abdul need to be aware are a blood-borne, airborne, direct contract and   vector-borne hazard (Becher   et al. 2018).

CS Question 3
What are some hazard identification methods that   may be recommended in Abdul’s hazard identification procedure?
Abdul’s needs to install a specific sensor   in the workplace for detecting the infectious substance in th4 air of the   workplace. Moreover, Abdul needs to taste the blood of workers in order to   detect the blood borne and other infectious hazards (Underhill & Rimmer, 2015).

CS Question 4
What are some common strategies for minimising   workplace risk that might be in use in Abdul’s workplace? 
Development of proper identification   planning for potential hazards and implementation of minimizing protocols   such as policies and precaution for hazardous substance and risk can be   considered as minimizing strategies of workplace risk (Crane et   al. 2019). Such a   policy can be the inclusion of proper hand washing after specific works. 

CS Question 5
What are the rights and responsibilities of   Nerelee and her clients, when care is provided in a home-based environment?
According to the Work Health and Safety Act   2011 (Cth), Nerelee have the rights to get specific information about risk   related to the hazardous risk associated with customer’s attitudes and such   as aggressive nature of client or infectious disease associated with the   client (Hansen,   Zimmerman & van de Mortel, 2017).

CS Question 6
What important information on basic fire safety   should Nerelee consider before providing services in a home-based   environment?
The information associated with easily   flammable substance and location of fire extinguisher can be considered as   the major information associated with the basic fire and safety associated   which Nerelee needs to consider before providing services at home (Queensland Government, 2019). 

CS Question 7
What important information about working with   high risk groups should Nerelee know about before providing services in a   home-based environment?
Nerelee needs to know the mental conditions   of the group member the aggressive nature of the member and other   considerable information associated with the mental or physical ailment of   these members such as information related to infectious disease associated   with these members (Hale, Borys & Adams, 2015). 

CS Question 8
What important factors does Nerelee need to be   aware of regarding behaviours that contributes to fire injury and fatalities   in a home-based environment?
Nerelee needs to be aware of the cloths,   which are highly flammable, and behaviours of the people who used to smoke or   make similar activities (KarimiZeverdegani, Barakat & Yazdi, 2016). According to this information, Nerelee   needs to take proper precaution strategies. 

CS Question 9
What important information regarding behaviours   of concern should Nerelee be aware of, in order to minimise risk to her   personal safety?
Aggressive behaviour of customers needs to   be considered by Nerelee in order to minimize the risk related to personal   safety (Hansen,   Zimmerman & van de Mortel, 2017). 

CS Question 10
What are some common sources of infection in the   home-based environment that Nerelee needs to be aware in order to minimise   infection control risks?
Nerelee needs to be aware of Airborne,   Vector borne and direct contact as the source of infectious disease, which   can help her to minimize the risk associated with the infection (Crane et   al. 2019). 

CS Question 11
What is the musculoskeletal system and what tasks   place Nerelee at risk of harm to her musculoskeletal system? 
The system, which provides a human ability   to operate the muscular and skeletal system, can be considered as the   musculoskeletal system (Underhill & Rimmer, 2015). Overstress can be considered one of the major risks, which can harm   Nerelee by affecting her musculoskeletal system negatively.

CS Question 12
What important information should Nerelee be   aware of regarding practices that minimise the risk of injury to herself and   her clients?
Nerelee needs to be aware of fire hazards and   risk factors associated with the electricity, which can help her to prevent   the issues associated with injury (Becher et   al. 2018). Moreover,   Nerelee also needs to aware of the information about the proper place of   heavy equipment, which also can help her prevent the risk related to an   injury. 

CS Question 13
What important manual handling information should   Phillip find in his workplace WHS policies and procedures? 
Phillip can found manual handling   information associated with lifting, holding, restraining, pulling heavy   substance in the workplace in WHS policies and procedures (Safe Work Australia, 2017).

CS Question 14
What are some common manual handling procedures   and work instructions that Philip may be required to follow in order to   minimise manual handling risk?
Different manual handling procedure, which needs   to be considered by Phillip are-
  • Carry substance with heavy loads correctly 
  • Phillip also needs to be close enough when   carrying these heavy loads at the workplace
  • Application of mechanical aid (Queensland Government, 2019)
  • Organize the substances in an orderly manner in   the workplace 

CS Question 15
What are some ways that Zoe may identify   hazardous manual tasks in the workplace? 
Zoe needs to identify the work type for   assessing hazardous issues in the workplace (Safe Work Australia, 2017). Moreover, Zoe also needs to consider the   layout of the workplace by which these risks also can be identified.

CS Question 16
Why is it important that the workplace emergency   procedures in Janice’s workplace are current? 
With the help of current procedures   associated with emergency practices in the workplace, Janice and other group   members of HSC will be able to involve modern technological solution for   mitigating the health and safety issues in the workplace (Underhill & Rimmer, 2015).

CS Question 17
What external resources could Janice use assess   the currency of their workplace WHS systems? 
With the help of the current procedure and   legislative amendment associated with the WHS system, Janice will be able to   assess the currency of WHS system (Abubakar,   2015). Moreover,   the latest guideline of WHS procedures of the Australian government can be   considered as another most useful external resource in this regards.

CS Question 18
What are some factors that the HSC should   consider when checking the currency of personal protective equipment in the   workplace?
The applied technological factors   associated with personal protective equipment and the procedure of working   with a time delay of response can be considered three major factors by which   HSC needs to consider while checking currency at personal protective   equipment (Becher et al. 2018)

CS Question 19
How will the HCS be able to determine if their   work processes are up-to-date with current best practice standards?
Consideration of the guideline of workers' Compensation Regulator   can be considered one of the best choices in this regard for assuring   up-to-date practice in the workplace (Underhill & Rimmer, 2015).

CS Question 20
What are the potential risks involved while   working with Richard? 
Aggressive   nature of Richard can be considered as a potential risk for the medical   practitioner (Crane et   al. 2019)

CS Question 21
How would you report this incident? 
One   brief report associated with sequential incidents in the workplace needs to   be prepared which will help the medical practitioner to assess the present   condition of the patient and to take proper medical intervention for   improving mental condition of Richard (Queensland   Government, 2019)

CS Question 22
Having a client yell and become physically   aggressive can be very stressful. How do you believe something like this   could affect you at work and what could you do to address your levels of   stress within the workplace?
Polite   behaviour and ignorance of abnormal behaviour of client can be considered are   two major considerations by which stress level can be addressed at the   workplace. Moreover, earplugs can be applied for mitigating the stress   issues, which can be seen for yelling of the client (Safe   Work Australia, 2017).

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